Huntington Beach Ford

I was very happy with my experience while buying my car. I was helped by Al Savageau, he was very helpful and answered all my questions about my car and made sure that I had everything that I needed when I I was helped by Al Savageau, he was very helpful and answered all my questions about my car and made sure that I had everything that I needed when I left. I love my car and couldn't be happier with the service that I was given while I was there. Colby Bohorquez More

Had a misunderstanding about the Lojack option which has been successfully resolved with the help of Omar, GM, HB Ford. Thanks for your help in correcting the misunderstanding. been successfully resolved with the help of Omar, GM, HB Ford. Thanks for your help in correcting the misunderstanding. More

Yes, I would recommend this Dealership to my friends. I was taken care of, it took some work but I am satisfy with the truck and the service. My salesman John was very friendly and did what he said he wou was taken care of, it took some work but I am satisfy with the truck and the service. My salesman John was very friendly and did what he said he would do, if you ever are in the need of a new or used Ford Truck go and see John Rodriguez. But what ever you do just get everything in writing. I had a great experience with the General Manager Omar Z, and the customer relation lady (Noid) great people. I will definably buy my next car with them. More

This was my third truck I have bought off Huntington Beach Ford in six years. They really do have the BEST selection of Ford Super Duty Diesels around. I now live in Simi Valley and drove down to HB For Beach Ford in six years. They really do have the BEST selection of Ford Super Duty Diesels around. I now live in Simi Valley and drove down to HB Ford (my old town) this weekend to buy a low mileage 2008 SuperDuty it was exactley what I wanted and I feel like I got a great deal on it, I also traded my 2006 Diesel I bought from them two years earlier. I will be back in a couple of years to trade in this one aswell. Thanks HB Ford!!! More

What a horrible experience! Liars to the core, from the top down. And I don't mean make an error or honest mistake, I mean look you in the eye and state an absolute mistruth with specific intent to deceiv top down. And I don't mean make an error or honest mistake, I mean look you in the eye and state an absolute mistruth with specific intent to deceive. My son went to this dealership to purchase his first vehicle as an adult and dealt with the characters that I address. He made a $25K offer on a truck that was to be an "OUT THE DOOR OFFER". The salesperson, John Morgan, considered his offer and agreed. A deposit of $1000 was left and contract was drafted by Max in finance for him to take to his credit union for finance. As he gathered the material, Max told him that he needed to sign the contract in order to get his financing. He looked at the contract that Max drafted and noted costs for an extended warranty and "Express Care" (Snake oil appearance treatment(s)) were added in the amounts of $2495 and $1995. He told Max that he was not interested in these items and Max told him specifically that he can request that these items be deleted when he is at the credit union. He believed this liar, signed and took the papers to his credit union. The loan officer at the credit union while drafting her documents called Max and again Max confirmed that these items could be deleted and she could draw her check in a lower amount. I came into the picture at this time. I reviewed the contract and the other disclosures and noticed that in the warranty that there was a notation that the vehicle was a “Repurchase” under the “Lemon Law”. Wow! I stumbled across this item. I contacted the dealership regarding this matter and John refused calls from both me and my son, the buyer. I then asked for Max. My calls were again refused. I asked for the manager and I was turned over to Oscar, a young, rude, unknowledgeable buffoon who proved to be completely incapable of the simplest task; like getting John and Max on the phone. After a cumulative time of more than two hours on hold, I asked for the general manager. I was turned over to Tim. Tim listened to my concerns, looked at the contract and replied, “Tough”. “We have a contract and we will enforce it”. Tim was abrupt, but in Tim’s favor he did drop the $2495 extended warranty, even though it can be refused by the buyer and refunded, but he did not know that I know that, and we came to terms on the “Express Treatment(s) as I knew that my son was on the hook. I am well aware of the “No Cooling Off” clause in California contracts and I know that my son was basically screwed by these professional thieves who “Got” a young kid. After several hours of wasted time and very ill feelings toward each other we came to a price that was livable and Max (Who wasn’t there per the telephone operator) drafted the new contract and sent it to the credit union. However it did take Max three times to get it right. We then drove 75 miles back to HB Ford to sign the corrected contract. When I got there nobody who said that they would be there were present. I asked the telephone operator/receptionist for Oscar and she looked beside me and said that Oscar was not in. I had taken off my glasses and while she was saying that Oscar was not there I could see a reflection in my glasses of a guy shaking his head “Lipping” “I’m not here”. I turned around and said “Hi Oscar” and Oscar smiled and responded. Oscar knew who we were and why we were there. After a wait we were put in a room with another finance person, Ryan. First thing that I asked from Ryan was a copy of the “Express Treatment” invoice or proof that it was done. He complied. Then I asked for a copy of the “Repurchase Agreement” and the corresponding paperwork. Ryan said that my son got it and signed for it. I demanded another copy. Ryan pulled the file and gave me the original documents. I noted that the corners of the documents were not bent and that the one and only original staple was still in tact, no other staple holes. I asked Ryan how a copy was made if the seven page document was never taken apart and there were no fold lines that would happen if the documents were laid on a flatbed copier. Nothing but a “Caught with the hand in the cookie jar” blank stare. Ryan took the package apart and made a copy for me. When Ryan returned my son questioned why the “Express Treatment” was on the contract when two people told him that it would not be. Ryan replied “Because it was done to the vehicle”. My son then asked “Is that not part of your preparation for sale?” Ryan responded “Yes. But by California Law we cannot include it in the sale price”. I then looked up from the document that I was reading over the top of my glasses and stared at Ryan. You could not have imagined a more stupid look on anybody’s face as the one that Ryan had being caught in his second outright lie in as many sentences. I kept my mouth shut and told my son to sign and lets get out of this place. I feel like I need to shower after being at this dealership. This is a dealership full of young punks who cannot help themselves from lying. It starts right at the reception desk and gets worse as you get manipulated through the slime of HB Ford. Inasmuch as each of the persons I dealt with was very well versed in deception and lying, I have to say that this is very likely the standard operating procedure for this dealership. My recommendation is that you make a concerted effort to avoid HB Ford. Note how low their “Customer Satisfaction Rating”. It takes effort to get this bad. More

This was a very very good experience for me and my wife. HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to test drive multiple trucks and gave us four different finance options also. They were straight foward with all the paperwork and gave us plenty of time to make the right choice. HB Ford is a GREAT place to buy!!! More

My husband and I bought 2 cars within 6 months of each other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was as other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was asking if we just needed something to make our visit more comfortable. We bought both cars from Tim McDonnell and he was very professional and helpful all the way around. We are getting ready to do a trade in for a third car. I would not do business anywhere else except Huntington Beach Ford. Excellent!!! More