Huntington Beach Hyundai

I have always loved Hyundai and their service until today. My USB has not been working consistently since I purchased the car. Kept thinking it was my cords that were defective until I bought a verizon today. My USB has not been working consistently since I purchased the car. Kept thinking it was my cords that were defective until I bought a verizon cord and it still quit. Now you are saying you can't fix it because at the moment it is working. The problem is it quits randomly. Oh and they want a video of it quitting! Like that is possible while I am driving! I checked online and there are hundreds of reports on this issue to the point where it should probably be a recall. Just got off the phone with corporate and they want me to wait and bring it back again before they open a "case". So I have to rearrange my schedule again because you refuse to fix the problem. I have pages of complaints I have printed out if you would like to see them. AND I specifically called for this and I get there and you tell me the "diagnostics" take longer and you may not be able to do that today. I am so frustrated with Hyundai right now. I now understand the poor reviews. My car is still there so I cannot comment on some of the questions below. More

I do not recommend this dealership oil change and did not give sticker for next oil change had 10 am app and got out of there 3 hrs later.... give sticker for next oil change had 10 am app and got out of there 3 hrs later.... More

Dealer did not get back to me in a timely manner so I purchased my car elsewhere purchased my car elsewhere More

Responded very quickly and had the best price very difficult to pass up. But the distance was too great difficult to pass up. But the distance was too great More

A trainwreck of a post-sales process. As soon as they had my money they all fell off the face of the planet and getting additional assistance was borderline impossible. I bought a Certifi As soon as they had my money they all fell off the face of the planet and getting additional assistance was borderline impossible. I bought a Certified Pre-Owned Ioniq 5 EV from this dealership and arranged to have it delivered for $800 as it is a 10 hour drive and I didn’t feel like making that trip in an EV right after I bought it. They assured me it would be at my house Friday, then that it would be there Saturday, then that it would be there Sunday, then that it would be there Monday… I finally get fed up and asked if they were sure if it would be leaving their dealership on Monday or if they were just guessing, and got the already known response that they were still looking for a service that would actually deliver the vehicle and were not sure if anyone would even take the job on Monday. I bought plane tickets that same day, flew to LAX, got an uber to the dealership, and picked up the car in person. I informed my sales agent, Eman, the night before along with another sales Agent, Hannah, that I would be there by 11:00am on Monday to pick up the vehicle. Neither of them told the rest of the dealership; neither of them were there, working, or apparently reachable by phone. My new car hadn’t been washed, wasn’t charged, wasn’t ready, and no one knew I was even showing up to pick up the vehicle. I asked about the delivery fee being refunded and got told that it would be no problem, 2 weeks later and I’m still waiting for a refund on the delivery fee. They also didn’t include a level 1 charger with the vehicle, which I didn’t realize until I got home, so I had to shell out another 250 for a level 1 charger because they neglected to even check if it was in the vehicle. All Ioniq 5s come with a Level 1 charger, the CPO I purchased was owned by the dealership itself, so they had the Level 1 charger there somewhere they either just forgot about it or didn’t want to give it to me. I spent 800 dollars on a delivery fee and they couldn’t even handle delivering the vehicle, I spent 250 dollars on a plane ticket to fly to LA and pick it up myself, and then had to spend 12 hours driving home with charge time, then drop another 250 on a home charger, and have received radio silence from the manager and sales team on whether I would get my 800 delivery fee back. The communication skills of the dealership are absolutely pathetic. They called me relentlessly when starting the process up until they took my down payment. As soon as the money left my bank account it became impossible to get any clear communication or expectations met. I would not recommend buying anything from this dealership unless you find an exceptional deal, and even then don’t count on them for any quality of service after they have your money. More

It’s the worst dealer ever, especially Anthony the sale guy. I make a deal with him and he let me run my credit and I’m waiting all day Seven hours after that, he said the car has been sold !!!!. Don’t tru guy. I make a deal with him and he let me run my credit and I’m waiting all day Seven hours after that, he said the car has been sold !!!!. Don’t trust this dealer and don’t trust this salesman. I will go ahead reported him through the Hyundai of America He’s a liar Cheater and make a fraud with me !!!! More

I would never recommend getting service done at this dealership. I got an oil change done and they forgot to put the next oil change sticker. I asked for a quote for the 15,000 mile check up and they dealership. I got an oil change done and they forgot to put the next oil change sticker. I asked for a quote for the 15,000 mile check up and they quoted over $400. I asked them not to up sale me and they still tried to. Luckily, I had an appointment at Harbor Hyundai and got the maintenance done for under $200. More

DO NOT DO BUSINESS WITH THIS DEALERSHIP! !! My sister found a car listed by this dealership on-line for $20,000. She went in, drove it, and decided to buy it as it was in her budget. She h !! My sister found a car listed by this dealership on-line for $20,000. She went in, drove it, and decided to buy it as it was in her budget. She had a car to trade in and she rejected their first offer, but after the salesman went to "talk to the manager" he came back and said they agreed to the price. The contract signing was very different from what my sister was accustomed to. The desk acted as a big computer tablet and they just scrolled through it and said, "Sign here", "Initial here" but it was all just an online copy. Then instead of printing out the contract for her, and giving her a hard copy, they gave it to her on a thumb drive. This just seems so ridiculous to me, that a person is spending so much money on a car and you don't even get a physical copy of what you signed. It turns out that the price of the car was actually $29,000 dollars due to some "mandatory" add-ons. Yes, my sister should have paid closer attention to what she was signing, and she knows that. It also turns out that they did not give her the agreed upon price for her trade in, and again, bad on my sister. But there is something very different about going through a paper contact where you have time to look at exactly what you are signing, versus having something scrolled through very rapidly and being told to just "sign this" and then scrolling to the next item. She actually totally trusted her salesman, after she purchased her car she told me how nice he was, and obviously very naïvely she assumed that he was not going to try to pull some crazy shenanigans on her by adding $9K to the price and stiffing her on the trade-in value. Looking at the contract more closely when she got home after having to print out all the pages herself she noticed all the discrepancies and contacted the dealership for clarification. Several emails and phone calls went unanswered. We finally went to the dealership ourselves where it was explained to us that there was no way this car could be sold for $20K because in their words "we wouldn't make any money that way." Then they insisted that the add-ons which were listed on the contract as optional, were in fact not optional, and they could not be removed even though one of them was just some sort of software package that they could have just canceled, but would not, because they "wouldn't make any money that way." Then the salesman came in and said he had explained this all to my sister. Of course there was no way that he had done that, because if my sister knew that a car listed for $20K was in fact $29K she would have gone no further as she knew very well that this price far exceeded her budget. And she did sign the contract which had all these add-ons added on, again, that is on her. The bottom line is she made a mistake and is paying for her mistake, but from reading the other reviews here this is obviously a common practice at this dealership, advertising a car for one price when it in fact is several thousands of dollars more. And ultimately, it is their word against hers, even though as I mentioned, there's no way she would have continued with the purchase if the actual price had been disclosed to her when she first showed interest in the car. I do not understand how these sorts of shady practices are even legal, but apparently they are, as they have been getting away with it for some time now with no consequences. I just want to warn everyone who is contemplating dealing with these people to just find another dealership. They are really just very dishonest and I want to save anyone I can from having such a horrible experience. More

BE CAREFUL! They will steal you money misrepresenting the facts! Cheating to complete the deal! We went today to ask about a warranty package that we agreed for They will steal you money misrepresenting the facts! Cheating to complete the deal! We went today to ask about a warranty package that we agreed for within a car purchase contract and they simply denied everything after we signed the contract ! Fares and Eric are scam(Be careful) they changed every single word they agreed with us for during the purchasing and misrepresented facts about the car! We ended up calling 911 after they mistreated and harassed us when we went to discuss all the misrepresented facts!!!! More