Completely misled us and lied to us about the promotion being offered. Upon leasing our car with them in May, we only ever looked at the CRV. We asked if the promotional offer of no payments till October applied to this car and we were told yes, twice. Now, just one month later, I am being told I owe a payment because that offer only applied to the pilot and HRV (I looked nor expressed interest in neither of these cars). We asked multiple times if the offer applied to us and were told yes. I couldn’t feel more misled and this has tainted our whole experience. They also had the wrong car ready for us upon pick up, and I drove off the lot with a non-detailed non-washed car due to their lapse. Our family has gotten cars from this dealership before, and they have lost what could have been lifelong customers because they refused to rectify this situation for us. Very upsetting all around.
UPDATE: After working with Trish, she was extremely professional and certainly rectified the situation for me. I still have to comment on the unprofessionalism of Dayshon and Hassan, who would not relay me to the proper person upon calling and refused to help me. I reached out to Trish directly after finding her email on here and she was extremely professional, helpful, and made sure to raise the issue with the appropriate people and made things right. I truly appreciate her for this. I am updating my rating for the dealership and for Trish, but my rating for Dayshon and Hassan stands.