Huntington Honda

Main Concerns: - Terrible customer service / interest in Main Concerns: - Terrible customer service / interest in calling customers back - Potential attempt at "bait and switch" Description: I had a te Main Concerns: - Terrible customer service / interest in calling customers back - Potential attempt at "bait and switch" Description: I had a terrible experience with Huntington Honda. I am an Army soldier who is stationed in Georgia but is originally from New Jersey. I was looking to purchase a used Nissan Altima 2012, and my father noted that prices for used Altimas were $2000-3000 higher in Georgia than in the NY / NJ area. I decided to use a car inspection service to check out car options in NY first and then ship down the purchased vehicle to Georgia. I found Huntington Honda's attractive price for a used 2012 Altima, began corresponding with Jane Gorgone in Pre-Owned Sales, and ordered an inspection of the Altima I was interested in. The technician who inspected the car approved it. I told Jane that I wanted to purchase the car, and she transferred me to her colleague Jeff in Sales / Purchasing. What followed next was terrible customer service that still confuses me, as I had already made clear that I definitely wanted to purchase the car immediately, without financing. I informed Jeff that my father would drive up from NJ to Long Island to deliver the payment on his day off. I asked what documents my father would need to present in person. Jeff replied, "I'll call you back." Over the next two days, I called back several times during my short breaks from training, only to get several more "I'll call you backs" from Jeff, but he would never call. Finally, on the day before my father was supposed to drive up to deliver the payment, I demanded angrily that I speak with someone. The operator at Huntington Honda asked if I wanted to buy a car from them, and I replied that I was trying very hard to do so, but no one was picking up my calls. I was eventually connected with Andy (also in Sales / Purchasing) who confirmed the details and told me to check back that night at 8 pm to confirm that the car was still available. I did so and was told the car was available. The next morning, my father called to tell me that before he left for a 2 hour drive up to Long Island, he called Huntington Honda a few minutes before his planned departure to confirm the car was available. He was told the car was not available. I called several times to speak with either Jane or Jeff, but I was told repeatedly over 30-45 minutes that both had "stepped away from their desk." Only after demanding angrily that I speak with someone did Andy tell me that the vehicle was sold late the night prior but that another used Nissan Altima 2012 was available for about $1,500 more. I'm less frustrated that Huntington Honda sold the vehicle - If someone came and put down a deposit in-person, that person has the right to get the car - I'm mainly angry that I had to fight tooth and nail to speak with someone when I was certain that I wanted to purchase one of Huntington Honda's vehicles. On a similar note, I'm angry that even after I had been speaking to the dealership for a week about the vehicle and when they knew my father was driving to deliver a payment, they did not call me to say that the vehicle had already been sold. If my father hadn't called last-minute to confirm the vehicle's availability, he would have driven 1.5 hours up to Long Island just to be told someone dropped the ball. Thanks a lot, Huntington Honda. More

We were interested in trading in our Toyota Highlander (too big) for a smaller Honda CRV. We saw a CRV advertised online and took a drive to check it out. Our salesman, Jeff Harrell, was knowledgeable a (too big) for a smaller Honda CRV. We saw a CRV advertised online and took a drive to check it out. Our salesman, Jeff Harrell, was knowledgeable and very pleasant. He presented us with a wonderful trade-in offer and the right price for the CRV! We were very happy with the whole experience - it was probably the best car-buying experience we've ever had! Mike, the money man, was also pleasant and knowledgeable. We would recommend Huntington Honda (pre-owned) and, in particular, Jeff Harrell highly! More

We were referred to Mr. Phelps by a friend that has done business in the past with Arnie Phelps. From the minute we arrived at Huntington Honda our experience was great. Once the car had been selected (20 business in the past with Arnie Phelps. From the minute we arrived at Huntington Honda our experience was great. Once the car had been selected (2012 Jetta) and price was established, Mr. Phelps made the transition from sales to finance extremely pleasant. Mr. Phelps explained everything clearly and answered all of our questions with knowledge and professionalism. It was nice not to feel pressured purchasing my daughters first car. Note: There was an issue with my downpayment. I was putting down $4500, however, because I am self- employed and it was a a business check, it was not accepted through the processing company. Since I was not present while picking up the car, It was very inconvenient, however, Mr Phelps called me for another form of payment. I provided a credit card. The maximum allowed for the purchase was $2500 on the card. At this point my daughter was upset as she felt she would not be able to get the car that evening. Mr Phelps took it upon himself, out of his personal money, to loan us the additional $2000 to secure the deal. In my opinion, that showed commitment and dedication. I don't know many people who would have done that! I reimbursed him $2000 cash the next day and thanked him profusely for his help. I would recommend Huntington Honda and certainly Arnie Phelps to any of my friends and family to purchase a used vehicle. Regards, John Cosgriff More

Vinny was very nice and accommodating. Huntington Honda met all of our needs, they listened to what we wanted and was able to meet it. met all of our needs, they listened to what we wanted and was able to meet it. More

Georgia and Anthony were very helpful in not only helping me choose the right car but doing everything they can to get me a fair and reasonable rate. I have told all my friends about their dealership and the me choose the right car but doing everything they can to get me a fair and reasonable rate. I have told all my friends about their dealership and them. They are great professionals and truly go above and beyond to help you find the right car. More

I've been looking for a certified pre-owned vehicle for the past year as I was driving a '98 Buick Lesabre and needed a newer vehicle. I went to several different auto dealers and found myself returni for the past year as I was driving a '98 Buick Lesabre and needed a newer vehicle. I went to several different auto dealers and found myself returning several times in the past 8 months to Huntington Honda West. My original salesman there was Alam Kabir, Alam has the patience of a saint...as I could never quite decide as to what type of vehicle I wanted. He showed us many vehicles and took us out on a number of test drives. I finally found my car there this past Saturday and knew it was "the one"...a 2010 Honda CR-V EX-L with AWD. Alam took care of everything and had the car ready to go when we picked it up. I brought the car home yesterday (Monday) and love it. Any time we arrived at Honda West and were approached by a saleman who wanted to assist us I told them that Alam was my salesman they were very cordial. Not once did any one of them try to pressure us in any manner. I found all the salesmen at Honda West to be very pleasant and professional. I would also like to commend Manager Andy Kitzen and Financial Manager Ryan McHale for their expertise and handling of my myriad of questions and concerns. The staff at "Honda West" are the best! They made this purchase and experience extremely rewarding. I would rate Honda West a 10+. P.S. They all deserve a nice raise!! More

If only every dealership and every dealer could be as great as Huntington Honda and Vinny Pallato. I wish this site would allow me to give more than 5 starts to Vinny, because he deserves it. Just bought great as Huntington Honda and Vinny Pallato. I wish this site would allow me to give more than 5 starts to Vinny, because he deserves it. Just bought an Accord Coupe from Vinny last week. From the beginning, Vinny was great, understandable, and extremely helpful. Not once did I feel pressured, nor did I ever feel as if he was selling me something I did not want. Vinny worked his best to get me the best price around. I've been shopping around for a car for a month, and no place else gave me a better deal than what Vinny and Huntington Honda gave me. Lowest price in town. I visited 3 Honda Dealerships, (Millenium, Paragon and Honda City) none of them were as great as Huntington, nor did any have a great salesman like Vinny. As I was picking up the car next day, Vinny did everything to make sure the car was ready, for us upon arrival. From dealing with the annoying insurance companies, to registration, to all the paperwork, he made this car buying experience a hassle free experience. My father was quite impressed, even he felt Vinny provided A+ service. We plan on buying another car, and will be returning to Vinny and Huntington Honda in the near future. My advice to all of you out there, Huntington Honda is the place to buy your car. Its worth the drive (I drove 40 miles almost) to purchase from Huntington Honda, furthermore, ask for Vinny once you get there. More

The salesman was very thorough and fair. He was able to give me an estimate on my potential trade-in without actually seeing it whereas most dealers would be reluctant to commit to a number and when the tr give me an estimate on my potential trade-in without actually seeing it whereas most dealers would be reluctant to commit to a number and when the trade-in fell through due to unfortunate circumstances he was careful in the handling of the situation. He also moved things along in a timely fashion. More

Michael Anthony and the staff at Huntington Honda Pre-Owned Super Center were friendly and welcoming. We were approached quickly and had all our questions answered. Michael did not rush or pressure Pre-Owned Super Center were friendly and welcoming. We were approached quickly and had all our questions answered. Michael did not rush or pressure us into anything, and after putting a deposit on one car, was accommodating and patient the next day when we decided on a different car. The process was smooth and painless, and although the wait was a bit long until we were actually driving away with the car, we were completely satisfied. After shopping at a couple of different Honda dealerships, Huntington Honda will be our "go-to" in the future. More

Leigh Charity was the most helpful sales person I have every used. She sat with me in the my new car and showed me how to do everything. She even called me to see how the new car was. As far as Bob Hertzk every used. She sat with me in the my new car and showed me how to do everything. She even called me to see how the new car was. As far as Bob Hertzka as the finance manager he was a very kind gentleman. The whole Huntington Honda staff is kind and friendly. I would not go to another dealer to buy a car. when you have the best why go any place else. More