Tom Peck Ford - Service Center

Great service, friendly people from check-in to cashier. Reasonable pricing and frequent updates via text, which was nice. Would definitely return in the future. Reasonable pricing and frequent updates via text, which was nice. Would definitely return in the future. More

Their team is the best! Personable, knowledgeable, and always on their game! Reasonable pricing is always appreciated too! Personable, knowledgeable, and always on their game! Reasonable pricing is always appreciated too! More

Work performed on the Expedition was done right and by the promised time. Any staff interactions I had were pleasant. the promised time. Any staff interactions I had were pleasant. More

Been going here since the one on Route 25 closed. Service is always good and people are friendly. Service is always good and people are friendly. More

They provide a great pickup and drop off service. Steven was a great coordinator. The pickup and drop off driver was very nice and courteous. I would recommend this dealership's service to anybody. Steven was a great coordinator. The pickup and drop off driver was very nice and courteous. I would recommend this dealership's service to anybody. More

The service department was pleasant when I made my appointment. However, when I brought the car in they informed me that if the issue was something other than what was covered on the recall, they woul appointment. However, when I brought the car in they informed me that if the issue was something other than what was covered on the recall, they would charge me for the inspection. I wish they would have informed me of that over the phone when I made my appointment. I felt blindsided and like they should’ve disclosed that earlier. When the service manager called me with the update on the inspection, I felt like he was talking down to me and in a hurry to get me off the phone. A little honesty goes a long way. More

I will certainly do business with them again. Amazing service and quick turn-around. Steve kept me well informed. Amazing service and quick turn-around. Steve kept me well informed. More

Always courteous, knowledgeable and quick to get it done! They’re the best of all! They’re the best of all! More

I recently took my vehicle in to get the heat fixed. Everything else in my car was working fine - had even had an oil change and brake check about a month prior (all looked good). They offered me a shut Everything else in my car was working fine - had even had an oil change and brake check about a month prior (all looked good). They offered me a shuttle so that I could go to work while they fixed the heat. Not only did they forget about me for an hour, they then offered to deliver my vehicle to me once it was done, which they did not fulfill. When they called to let me know it was fixed, they said the people who normally deliver the vehicles were gone for the day. Luckily, I could get a ride to the dealership but if I couldn't, I would've been screwed. I picked up my car after work around 6pm and the heat did work. On the way home, my car's brakes were sensitive and I couldn't drive above 40 mph. When I tried, it ended up jamming the brake and overheating the vehicle. I had to pull into a gas station and get out while the vehicle smoked. Returned the car to the service area. The next business day, they called saying that they had forgotten to put the brake back into place after fixing the heat. They were set to deliver it back to me around 12:30. 12:30 came and went before they called me to say they drove the car and the same issues happened, which means that they did not do a test drive before trying to return the vehicle (which is why I wanted it delivered). If I was going to pick it up, it would have done the same exact thing. They ended up having to replace some parts that were working perfectly fine before I had brought it to them. They did replace them for free, though I do not think the 4-hour wait for AAA or the confusion and waiting caused by this dealership was worth it. I still ended up paying $1000 for my heat to be fixed (or $999.99 after the service adviser told me he could keep it under a thousand). Luckily, this happened over a holiday so I didn't have to work, but will never be using this service again. They did call the following week to get feedback. I told them everything and they mentioned that a manager might be in touch with me about my feedback. After talking with my father, the same dealership had previously broken the hubcaps of the same vehicle when they took it in for quick service before. My dad also gave them feedback and never heard back from a manager so I doubt I will. Even if I do, people should be warned. More

Very happy with the service I receive at Huntley Ford. Austin took great care of me and my vehicle from the moment of check in to check out. Thank you. Austin took great care of me and my vehicle from the moment of check in to check out. Thank you. More