Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
244 Reviews of Tom Peck Ford - Service Center
Sort by
November 30, 2019
The last two times I used Tom Pecks Quicklane for oil changes they were anything but quick. Almost 2 hours then next time almost 3 hours! Either they need more help, better management, or schedule servi changes they were anything but quick. Almost 2 hours then next time almost 3 hours! Either they need more help, better management, or schedule service and get rid of the sham they call quick lane. More
by Flyboy73
Employees Worked With
November 27, 2019
Service Great, up front, kept me informed, worked with me on warranty issues. Got the job done. Always done on time. Clean competitive friendly work. Will b Great, up front, kept me informed, worked with me on warranty issues. Got the job done. Always done on time. Clean competitive friendly work. Will be back for next regular check up. More
by Jaolson2
Employees Worked With
Justin
October 12, 2019
Radiator leak Engine light and overheat lights went on while driving. Tom Peck Ford found a hole in the radiator from a manufacturing defect. Was repaired at no c Engine light and overheat lights went on while driving. Tom Peck Ford found a hole in the radiator from a manufacturing defect. Was repaired at no cost to me. Thank You More
by Greg
Employees Worked With
Service Desk
October 07, 2019
Regular Service This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for service. Everything is explained so when I go ahead with additional services, I know I am making the right decision.. More
by Chelsey
Employees Worked With
All the Quick Lane employees
September 17, 2019
Friendly I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items be I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items being replaced. I was kept aware of all the work being done, and the car ran beautifully afterwards. This is the first time in 8.5 years, that my Ford Focus had had any work done to it...I've only had oil changes and tires replaced... I am a Ford man for life! More
by JohnG
Employees Worked With
Service dept.
August 14, 2019
great experience great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks More
by SOLARFLARE54
Employees Worked With
August 10, 2019
Real good customer service I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m real I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m really pleased and will keep coming back. More
by Hugof150
Employees Worked With
Steve and Antonio
May 13, 2019
Great Quick Change Oil Service Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleas Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleased and will likely return again for service. More
by Kurt K.
Employees Worked With
Did not get names but dealt with two young guys the Quick Change Service Desk. I believe one was named Dominick..
May 01, 2019
Best Area Dealer and Service I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles serviced at Tom Peck. The quality of service plus the courtesy and professionalism far outweighs the convenience of a shorter drive. More
by Skyhawk
Employees Worked With
Steve Murphy, Dominic (sorry, forgot his last name) - Quick Lane
February 25, 2019
Flat Tire removal, repair and replacement. Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual t Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual tire removal and spare tire install. The Ford furnished lug wrench ( new with truck in 2017) was not adequate to loosen lug nuts. Wrench steel bar bent rather than turning to loosen lug nuts. Luckily there was a State Trooper assisting that had an adequate sized lug wrench. If I was in a Do It Yourself situation I would have been stranded on the interstate roadside. The Ford service contact says that this happens all the time and could not offer any resolution. Ford should provide a wrench with the truck that will function for all known conditions - major issue. More
by jbevier
Employees Worked With
Not identified, no receipt for services was provided.
