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241 Reviews of Tom Peck Ford - Service Center
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October 07, 2019
Regular Service This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for service. Everything is explained so when I go ahead with additional services, I know I am making the right decision.. More
by Chelsey
Employees Worked With
All the Quick Lane employees
September 17, 2019
Friendly I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items be I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items being replaced. I was kept aware of all the work being done, and the car ran beautifully afterwards. This is the first time in 8.5 years, that my Ford Focus had had any work done to it...I've only had oil changes and tires replaced... I am a Ford man for life! More
by JohnG
Employees Worked With
Service dept.
August 14, 2019
great experience great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks More
by SOLARFLARE54
Employees Worked With
August 10, 2019
Real good customer service I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m real I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m really pleased and will keep coming back. More
by Hugof150
Employees Worked With
Steve and Antonio
May 13, 2019
Great Quick Change Oil Service Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleas Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleased and will likely return again for service. More
by Kurt K.
Employees Worked With
Did not get names but dealt with two young guys the Quick Change Service Desk. I believe one was named Dominick..
May 01, 2019
Best Area Dealer and Service I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles serviced at Tom Peck. The quality of service plus the courtesy and professionalism far outweighs the convenience of a shorter drive. More
by Skyhawk
Employees Worked With
Steve Murphy, Dominic (sorry, forgot his last name) - Quick Lane
February 25, 2019
Flat Tire removal, repair and replacement. Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual t Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual tire removal and spare tire install. The Ford furnished lug wrench ( new with truck in 2017) was not adequate to loosen lug nuts. Wrench steel bar bent rather than turning to loosen lug nuts. Luckily there was a State Trooper assisting that had an adequate sized lug wrench. If I was in a Do It Yourself situation I would have been stranded on the interstate roadside. The Ford service contact says that this happens all the time and could not offer any resolution. Ford should provide a wrench with the truck that will function for all known conditions - major issue. More
by jbevier
Employees Worked With
Not identified, no receipt for services was provided.
December 15, 2018
New Perelli Kicks and Rattle gone. Thanks to Service Director and the entire team from service writer to mechanics. Well done! New tires installed quickly and rear shock tower noise dia Thanks to Service Director and the entire team from service writer to mechanics. Well done! New tires installed quickly and rear shock tower noise diagnosed and corrected. Rattle gone! More
by FoMoCo14
Employees Worked With
Fred Rotondi, Dominic Cifonie, mechanic unknown
October 29, 2018
A simple problem solved After explaining to Justin what the problem was with my 2011 Escape, his team quickly resolved the problem that another dealer could not address corre After explaining to Justin what the problem was with my 2011 Escape, his team quickly resolved the problem that another dealer could not address correctly. More
by forded
Employees Worked With
Justin-Service Dept
June 25, 2017
Ryan in Service Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer se Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer service. Bob Pietrini More
by Rbvp13
Employees Worked With
Ryan
