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Huntsville Toyota
Huntsville, TX
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BUYER BEWARE! Another car dealer, another bait and switch. I recently contacted Huntsville Toyota (849 I-45 South, Huntsville, TX, 77340) (part of the Purdy Group) Another car dealer, another bait and switch. I recently contacted Huntsville Toyota (849 I-45 South, Huntsville, TX, 77340) (part of the Purdy Group) through Toyota’s SmartPath online purchasing system. Using SmartPath, you are supposed to be able to source cars in real time, and dealers that participate in SmartPath are supposed to provide “Best prices” and “No surprises,” at least according to Toyota’s website. I found a car via SmartPath at Huntsville Toyota. The website gave me a price and allowed me to start the purchase process online. The following morning, I received an email from Huntsville Toyota with the price and details of the vehicle I selected, and everything looked as described/promised. An hour and a half later, I received an email from Ean O’Lane, a sales consultant with Huntsville Toyota. In his email, there was a new and updated out-the-door price on the car I was attempting to purchase. The price had now increased by $1,000 with handwritten notes stating: “Window tint By MOA – Oil additive. - $1,000” I responded that “I am not paying $1,000 for window tint and an oil additive”. It should be noted that all but the front two windows come pre-tinted, so they wanted $1,000 to tint two windows and add an oil additive. Ean O’Lane responded with, “What will you pay for it? If I can get it to you at cost, will that work?” I responded with, “I don’t want or need either.” Ean O’Lane responded with, “We will be moving on to the next customer. Thank you for your time.” In short, they don’t want to honor the price they are advertising and aren’t going to sell the car unless they can tack on an additional $1,000. I would have given zero stars, if it were an option. More
Great car buying experience. Drew, my salesman, was knowledgeable about the vehicle I wanted and worked to make the process as simple as possible. I'll buy another vehicle from Drew, my salesman, was knowledgeable about the vehicle I wanted and worked to make the process as simple as possible. I'll buy another vehicle from Hintsville Toyota. More
Bought my rav 4 hybrid in Feb 2021 not 2 years old yet the rail on passenger fell off the trime around door falls tech told me it was a manufacturing error my back passenger window makes terrible noise wh the rail on passenger fell off the trime around door falls tech told me it was a manufacturing error my back passenger window makes terrible noise when you roll it down they want me to pay for it to be fix when it is there fault it's falling apart because of my mileage it's 3ok or 3 years my car not even 2yrs because I have alot of miles they don't want to fix it I am a uber driver so I put miles on it and be cause uber hooks us up with car advisor I get my maintenance down for half the price of toyota so they hold it against you if you don't go there and pay twice as much very disappointing I have own 26 toyotas after this experience I doubt. If they will be a 17 More
The best experience‼️ If I could give 10 stars I would ! The entire experience was awesome … everything was explained step by step . This dealership is “ for the peopke “.. Honesty , Integrity , are only a The entire experience was awesome … everything was explained step by step . This dealership is “ for the peopke “.. Honesty , Integrity , are only a few words to describe my customer oriented experience . Be sure to ask for Clarence Brown in the sales department ! The finance manager is the best! The entire experience was no pressure ,no runaround, no price gouging…..this dealership helps people that have less than perfect credit and circumstances!This dealership goes above and beyond to help people even without a down payment ! This dealership is a 💎 jewel in a small hometown community ‼️ More
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Marily at Huntsville Toyota was absolutely great!! I loved my visit here & I am happy with my new vehicle. Thank you for being a great dealership! loved my visit here & I am happy with my new vehicle. Thank you for being a great dealership! More
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Marily was very helpful & patient with my decision on picking out a car! She is very nice & wants to make sure you’re happy with what car you choose. Thanks to her i got the car i wanted. 💙 picking out a car! She is very nice & wants to make sure you’re happy with what car you choose. Thanks to her i got the car i wanted. 💙 More
New Tacoma Just bought a new Tacoma w/ the help of Greg & Aaron who went out of their way to meet my vehicle needs and budget. Love my truck! Great guys, Great D Just bought a new Tacoma w/ the help of Greg & Aaron who went out of their way to meet my vehicle needs and budget. Love my truck! Great guys, Great Dealership... ya'll people get your butts over there and let them help you find what you want in a new Toy-ota. I'm super happy! Lisa More