Hurd Auto Mall

Excellent customer service I was in a car accident and needed a new car. I heard great things about the Chevy Cruze and decided to check out Hurd. So glad I did! Jason was a I was in a car accident and needed a new car. I heard great things about the Chevy Cruze and decided to check out Hurd. So glad I did! Jason was a great salesman, very knowledgable and helpful. He made sure I was truly happy with my purchase and has continued to make sure things are going well with my new car. I highly recommend Hurd! More

New to Chevy - Leased a 2016 Silverado LT I just leased a brand new 2016 Silverado and worked with Mike Hennessey. My experience from start to finish was absolutely fantastic. A coworker and g I just leased a brand new 2016 Silverado and worked with Mike Hennessey. My experience from start to finish was absolutely fantastic. A coworker and good friend of mine recommended me to Hurd, as well as others, and now I can see why! I've spent the past 3 months searching for a new vehicle, a truck specifically, and was almost dead set on a Nissan Frontier. I've owned quite a few Nissan's so a Frontier seemed like the next logical step. But in my particular case, I found it very hard to look past the great leasing deals that Chevrolet has been offering. And comparing the Silverado and the Frontier, why not have a full-sized truck with better fuel economy, and in a 5.3L V8?! Now keep in mind... I've never owned an "American Made" vehicle, so "CHEVY" was never even a thought in my mind.Let alone did I know anything about the Chevy brand really, or their vehicles. And being a car guy I had PLENTY of general and technical questions as I started to consider the Silverado. And I'm glad I made the choice I did, this truck is amazing! When I walked into the dealership I was prepared to meet the typical car salesmen standing around. I imagined that they'd be standing around waiting for the next unsuspecting buyer to come along, and would flip a coin to determine who'd get to run up to me. After all, this was pretty much my experience at the other dealerships I visited in the area (I had been to 5 before Hurd). But that wasn't the case here. When I walked in I saw that Mike Hennessey was available and approached him. He took a few minutes to find out what I was looking for, finance or lease: the usual necessary information. We then walked out to the lot and Mike directed me to a grouping of Silverados that had leasing specials. That's when my questions started to flow. "What's the difference between the black and the red one? What engine sizes are offered for this trim? Why is... what is... can you explain..." were just some of the things I hit Mike with. And for each question he had the exact answer. There was no "uh, let me check the paper inside and see" or any of that. By getting direct answers from Mike I was able to determine without a doubt, which exact vehicle I wanted. We went for a test drive, went over the sticker price, etc., all standard stuff I'd say. And with the sticker price, I think it's common knowledge that some of the rebates listed might not apply to you. I don't like how some dealers include the military discount or student discount in their advertised pricing, which doesn't apply to everyone. But I noticed that Hurd didn't do that. Granted, they had the "Conquest" discount (if you have another vehicle) thrown in there, but that's something that a potential buyer most likely qualifies for. The military and student discounts were actually additional discounts that were not included on their price, so it was more of a "real world" pricing breakdown and I appreciated that. I'm not a pushover when it comes to negotiations, and I have an approach of "I'm buying a vehicle, what can you do for me" type of mentality. Hurd was able to work with me to find the perfect balance of money down vs. monthly payment, as long as I was truly serious about purchasing a vehicle from them, which I was. Mike even ran my employer through the system just to see if there were any additional discounts that I qualified for, and sure enough there was. At the end of the day I walked away with a brand new vehicle, with all the options that I wanted, for the price that I wanted, and had a great time along the way. To add to that, I noticed an imperfection on the vehicle and was concerned that because it was a lease I'd be held accountable. The imperfection was there prior to the purchase, but could foresee the possibility of having to jump through hoops to get it replaced. Nope! I sent a quick email over to the dealer, stopped in after work the very same day, and within the time it took me to check a few emails in the service area I was good to go. The imperfection is going to be handled free of charge, I just simply had to schedule a time that worked best for me to have the part replaced once it arrived. In conclusion, if this is any indication of how the rest of my experience with Hurd will be, I can EASILY see myself continuing to do business with them and will absolutely recommend them to my friends and family. More

Awesome Our sales men Charlie Gleavey was great.. Also Im sure he doesnt get much feed back seeing he is behind the sences Wayne was beyond awesome!!!! Absolu Our sales men Charlie Gleavey was great.. Also Im sure he doesnt get much feed back seeing he is behind the sences Wayne was beyond awesome!!!! Absolutely loved dealing with him... More

FANTASTIC SALES STAFF, MAKE YOU FEEL LIKE FAMILY!! FROM THE TIME MY FAMILY AND I WALKED INTO THE SHOWROOM WE WERE TREATED LIKE FAMILY. VERY FRIENDLY STAFF. FROM RECEPTIONIST TO MANAGEMENT. THANK YOU F FROM THE TIME MY FAMILY AND I WALKED INTO THE SHOWROOM WE WERE TREATED LIKE FAMILY. VERY FRIENDLY STAFF. FROM RECEPTIONIST TO MANAGEMENT. THANK YOU FOR MAKING MY DAY!! More

Amanda Amazing experience. I came in knowing the car I was looking for but my salesman made it an incredibly seamless experience. He knew I needed the car as Amazing experience. I came in knowing the car I was looking for but my salesman made it an incredibly seamless experience. He knew I needed the car asap and I was able to drive it off the lot 24 hours after testing driving! My salesman even sat with me to setup my OnStar and connect my phone to Bluetooth. I would definitely recommend this dealership! More

Great Dealership to deal with Great service and making the purchase of my car simply and no pressure by Dennis Anderson. This is my 2nd purchase using the same sales person and wou Great service and making the purchase of my car simply and no pressure by Dennis Anderson. This is my 2nd purchase using the same sales person and would recommend him to my friends when they go into purchase a vehicle. More

Exceptional customer services clear and concise explanation All the people we met at this dealership from the sale person to the financial manager was outstanding. We had a great experience interacting with th All the people we met at this dealership from the sale person to the financial manager was outstanding. We had a great experience interacting with the people there. Guys keep up the excellent work. You earn my business and every member of my family from now on!! More

Excellent, personable, I would definitely recommend Hurd Auto Mall to my friends and family ,great service ,great staff, and always trying to make the customers happy. I wa I would definitely recommend Hurd Auto Mall to my friends and family ,great service ,great staff, and always trying to make the customers happy. I was a very happy customer... More

Amazing experience!! The team at Hurd GMC were amazing! Nick, Dave and their entire team were top notch in every way! They helped me pick the right vehicle at the perfect The team at Hurd GMC were amazing! Nick, Dave and their entire team were top notch in every way! They helped me pick the right vehicle at the perfect price for my budget!! They exceeded my expectations and now have a customer for life! I will refer all my friends and family to see them when making an automobile purchase or lease!!! Great job guys!! Thank you for everything!!!! More

Love dealing with Hurd auto Dennis A. was such a pleasure to work with. He was so kind and helpful and made the buying of my second car from Hurd so easy. He worked very hard t Dennis A. was such a pleasure to work with. He was so kind and helpful and made the buying of my second car from Hurd so easy. He worked very hard to get me my deal and I drove home with the Chevy Equinox of my dream. I have always serviced my car with them and have always been satisfied with the people and the service. The team at Hurds auto has thumbs up from the Chevalier family. More