Hurd Auto Mall

Every time I leave Hurd Automall’s service center in Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering me a service that was not needed. Then when my car was ready he tried covering for the service guys messy work. During my most resent visit I had to bring my suv back after they replaced the sunroof because a front panel they removed to install my sunroof was not placed back correctly and left detached. (It took over 2 weeks before they could have me come back). During check in my service guy Mike asked if I wanted my tires rotated when I had just had them rotated and balanced 2 weeks prior at their shop. I felt like he was trying to take advantage if selling a service that wasn’t needed. Once my car was done being serviced, I got in my car and looked at the panel that they snapped back on, that had been left detached from my last service, and there were greasy hand marks on the cloth panel where they had pushed it back on. I immediately got out of my car and told my service guy Mike. First worlds out of his mouth were, “the guys said there was grease on the panel when they got it.” 🤯. He walked over with a spray to remove the grease marks, he said “this should take it off and it smells pretty”. It looked better when he rubbed them out but after it dried 5 minutes later and I had left, you can still see spots. Unfortunately I have been unsatisfied for multiple reasons when receiving service over the last 3 years. I’ve called and spoke to management with little resolve. And I’ve called and left messages and no one has bothered do call back. The service department doesn’t seem to care about feedback to improve their quality of service. I’ll be trying another Buick service center. It’s unfortunately because the location is convenient. More

Stay far away from there service department. I wont get into the details. It will take to long. Horrible experience and will never go back. into the details. It will take to long. Horrible experience and will never go back. More

Sale process was good with Marcin and finance. The service dept is the worst I have ever seen. They don't return phone calls or emails. I Had to call everyone in the dealership for someone to help and service dept is the worst I have ever seen. They don't return phone calls or emails. I Had to call everyone in the dealership for someone to help and still had to leave work early a couple of times to go to service dept to set up an app for my new truck that turned out to be a lemon. Non stop transmission issues. I have owned the same truck since 2005, finally bought a new one and they totally ruined my experience. STAY AWAY. More

Worst service ever. I had an appointment for the first service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a messa service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a message and someone would get back to me. No one ever called me back, including the service manager. I can't believe that they care for customers in this fashion. I will not be going back and I recommend everyone use a different Chevy service center. Worst experience ever. Run away from them. More

Once the purchase was completed, I encountered incredible delays in receiving my registration. The dealership did not initiate paperwork until a week later, Do not delays in receiving my registration. The dealership did not initiate paperwork until a week later, Do not More

I arrived today for my first service appointment at Hurd Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free ( Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free (only because it was paid for by the manufacturer). I arrived and pulled up into the bay on time for my appointment. I stood by my vehicle for 15 minutes before one of the 4 service reps in the bay actually acknowledged me. Finally, once they took my keys, they told me it would be about an hour. An hour and a half later, I went looking out in the bay and my car was sitting there....no one came to notify me that my car was ready. I waited again by my car in the bay for another ten minutes until the service rep (don't even know his name since he never introduced himself by name or anything to me) yelled accross the bay that I was "good to go". You would figure that if they want to make new customers, they would make sure that your FIRST service appointment was an exception experience and try to go above and beyond expectations. Other dealerships I've purchased cars from will provide wash/vaccum service free of charge for all service appointments. But here, I couldn't even get anyone to ackno0wledge I was there. Lost a potential service lifelong service customer. Also, I used the restroom in the waitingroom/showroom area and there was a sign that said "How to use the restroom: 1) Pee 2) Flush!". A condescending sign in the restroom for customers to see is very unprofessional as well. If there is a problem with urinals not getting flushed, look into self flushing urinals...don't leave a hand written, crappy unprofessional sign telling others "how to use the restroom". Just poor taste. More

BUYER BEWARE!! What I thought was going to be a five star experience, turned out to be a one star review. Like another review listed, make sure you read your finance agreement before signing anything. I saw experience, turned out to be a one star review. Like another review listed, make sure you read your finance agreement before signing anything. I saw the vehicle I purchased, on CarGurus for a price that CarGurus listed as a great deal. For over a week, that price hadn't changed. Because that was the price listed, I didn't bother to haggle with Hurd over it. It wasn't until after I got home, that I noticed a different price on the finance paper. It was $400.00 more than the price listed on CarGurus. When I called Hurd to question it, I was told they reevaluate the market every three months and I JUST HAPPENED to buy it on the day it was changed. REALLY?? Obviously customer satisfaction and a five star rating doesn't mean as much to them as the $400.00 in their pocket. Make sure you read and question everything before signing. My mistake. More

Frontline sale people cannot make any decisions. The finance and sales managers are high pressure, rude and unethical. I signed a purchase agreement on a Saturday with scheduled appointment to pickup ve finance and sales managers are high pressure, rude and unethical. I signed a purchase agreement on a Saturday with scheduled appointment to pickup vehicle on Wednesday. It was a two hour drive for me. I was driving there with bank check, as scheduled, and learned they sold vehicle to someone else. They said I should have taken the higher rate financing and it would not have been a problem. I was preapproved for a low rate already and had disclosed that at time I signed PO. Classic bait and switch. Unethical, unprofessional classic used car salesmen. Don't waste your time at Hurd. There are plenty of other places that are honest and upright. More

***Buyer Beware, They Lie****Make sure you read every ***Buyer Beware, They Lie**** Make sure you read every line on the contract and don't rely on the sales staff to explain anything. They lie right to ***Buyer Beware, They Lie**** Make sure you read every line on the contract and don't rely on the sales staff to explain anything. They lie right to your face. I made the mistake, please learn from it. I leased and was lied to about the termination of the contract. I am not bitter, I just want others to be aware of the kind of people they are dealing with. It is my fault, I should have read every line. I will never do business with Hurd or GM for that matter ever again. Please be careful. If I could have given negative stars I would have. More