Brought car in for the "Toyota care maintenance" for an oil change and alignment. I was greeted by a very very friendly Ariel Sallemi., She totally explained the procedure, and also stated that if I did not need the alignment (after checking it) I would only be charged a small amount for the checking. The car was ready to go in about an hour and a half. She came out to the waiting room, with a big smile, and went over the entire service, especially the alignment, which I was told was badly needed. She showed me the diagrams on each tire that were misaligned. The car ran perfectly on the way home. I cannot say enough good things about this terrific dealership. I live in Haverhill Ma. and feel it is worth it coming to this dealership for their excellent service dept.