Hutchinson Auto Sales

Such a Blessing! No pressure. That was paramount to me making a decision. Brandon Cooper was my sales adviser and was so sweet. A gentle giant. I say that beca No pressure. That was paramount to me making a decision. Brandon Cooper was my sales adviser and was so sweet. A gentle giant. I say that because he's 6'7". No stress was placed on me whatsoever. Brandon showed me several cars and did not hesitate to pull each one around so I could test drive it. He had the patience of Job. I had to leave for church and was really surprised that no one pressured me to sign on the dotted line before walking out the door. I loved that. I told Brandon I would come back the next day. I'm not sure anyone there really believed I would come back because so many people probably say that to salesmen. But back I came because everyone was so professional yet laid back and friendly. Genuinely friendly. Jimmy Collins is the GM. He was assisting me too, but I never knew he was the GM until I asked for his name and title before leaving. He didn't have this BMOC attitude. He was very down to earth. And he had a delightful sense of humor. I wanted to get the names of everyone who had helped make this such a wonderful buying experience. Mr. Collins was so refreshingly positive about every aspect of the deal. He was just cool to be around. I finally decided on a 2014 Buick Encore. And traded in my 2004 BMW X3. I was given top dollar for my trade in. More than twice what Butler Toyota wanted to give me for my car. And the Finance Manager(I never got his name) as very good at staying within my budget. I told him what I could pay and he listened and respected what I said. That surprised me after coming from the stress and pushiness of Butler Toyota. Here again, I experienced no pressure whatsoever. Amazing! I had to leave before things were quite finalized again, so they gave me a loaner since I traded the X3. My Buick still needed to be detailed. It had just been traded in also and I wanted to take my new Buick home for the first time totally detailed - shiny and fresh. I came back yesterday to return the loaner and pick up my new valiant steed and was taking my belongings out of the X3 to put into my new car. I noticed bags of stuff I had in the back of the X3 had been rummaged through. Then I saw my empty battery charger box and knew it was missing. I started to get really upset and told Brandon. He immediately let the owner know. I was not a happy camper and another sales adviser, Barry Bacon, came to see if he could help me move my things. He even offered to move the Buick to make the exchange easier. I'm sure Barry could sense I was flustered and he really helped to calm my nerves. It wasn't even his sale, yet he was insistent about helping me get everything squared away. Just precious. A total team approach. I found this so refreshing when sales people are usually just out for their own gain. Mr. Collins, the GM walked over to let me know some cars had been broken into the night before and mine was obviously one of them. Then the owner himself, Michael Hutchinson, came out to apologize and ask what was missing. He told me with a smile and gentle assurance the items would be replaced and I knew he meant what he said. I could tell from his actions more than his words he was a man of character. I had to wait a bit for my tag to be prepared and a short while later, Danny Pruett, the Internet Manager, walked up with a brand new battery charger better than the one stolen. He had gone out and purchased a replacement for me. WOW! I continued to be blown away by the service excellence these men embodied. I had to go back for a third time today to turn in some financial information and everyone continued to be so friendly. The deal was done, I had already signed on the dotted line the day before. So no one was profiting from being kind to me or spending extra time with me to ensure I had everything I needed. Yet they all remained uber professional with a sweet spirit. I wish I could get all my friends to go and experience what I did at Hutchinson. I would recommend the dealership to anyone looking for a new or used car. And I can't say enough about what a wonderful man Brandon Cooper is. He never showed impatience with all of my changes and inconsistencies. When I went back today, I had a list of questions about the radio, checking the oil, etc. He was so generous with his time and attention to my needs. the whole experience was Such a Blessing! More

Made deal, dealer retracted deal Visited dealership on Saturday. Salesman was great, knew the car and pleasure to work with, however the "sales manager" Zack did the deal, we agreed, Visited dealership on Saturday. Salesman was great, knew the car and pleasure to work with, however the "sales manager" Zack did the deal, we agreed, shook hands and he walked away. After 15 or more minutes came back and advised me he could not sale at that price. I did talk to Mr. Hutchinson on Monday and he politely said they would've lost money if the "deal" had worked. While I do not like to give reviews (rarely do, good or bad) I felt like the dealership could've "adjusted" other things to make the difference up to me. I do not have a negative or positive review to leave. Just a "double check your numbers" before thinking you have purchased a car, here or anywhere. Overall, the sales staff and gentleman working were nice guys, BUT in my opinion the person with Sales Manager position should have better training in negotiating to keep potential buyer in house rather than running said customer away. I certainly would've bought the car if some concessions could've been made to make me feel like they wanted my business. Overall - again, nice people, just not happy with the outcome of my experience.with this dealership. Also, a rebuttal from dealership will be moot at this point. No need to comment on my review. More

Excellent Good serivce in all respects and a pleasure to work with serivce dept staff. Appointments are timely and never. Had to wait excessive amount of time Good serivce in all respects and a pleasure to work with serivce dept staff. Appointments are timely and never. Had to wait excessive amount of time without offer of ride home. More

Salesperson Brioni Johnson was very personal, not pushy and very knowledgable about the vehicles. He left me a hand written thank you note for my business in my n Brioni Johnson was very personal, not pushy and very knowledgable about the vehicles. He left me a hand written thank you note for my business in my new car. Very nice man. More

A/C Service The service department at Hutchinson Auto Mall (Cadillac) is very professional. The service writers are extremely personable and knowledgeable of the The service department at Hutchinson Auto Mall (Cadillac) is very professional. The service writers are extremely personable and knowledgeable of the required service.Service was performed promptly and efficiently. More

Great Service. Brioni took the time to show us the truck. Explained the equipment to us. Very helpful. When I returned after buying the truck with a question, he t Brioni took the time to show us the truck. Explained the equipment to us. Very helpful. When I returned after buying the truck with a question, he took the time to answer my questions. Very professional. More

recall to check brake pads Courteous, no wait. The car was taken right away. And an explanation of no further action required. So there was no problem. Thank you, Carolyn Courteous, no wait. The car was taken right away. And an explanation of no further action required. So there was no problem. Thank you, Carolyn More

Shopping for a new car Courteous, knowledgeable salesman, impressed by car; happy with purchase. Charles explained all the bells and whistles the day I bought it but I had Courteous, knowledgeable salesman, impressed by car; happy with purchase. Charles explained all the bells and whistles the day I bought it but I had to have a refresher and Jim helped me then as Charles not in. More

great job painless friendly ,knowledgeable THis was a great experience in car buying Thanks everyone from start to finish all went well would do it all a painless friendly ,knowledgeable THis was a great experience in car buying Thanks everyone from start to finish all went well would do it all again More

Satisfied with the outstanding service. Reason for my visit was for the 100,000 mile check up, oil change and new set of tires on my 2008 Cadillac CTS. I have driven this car for 7 1/2 year Reason for my visit was for the 100,000 mile check up, oil change and new set of tires on my 2008 Cadillac CTS. I have driven this car for 7 1/2 years and I always take the car to Hutchinson Auto Mall for all required maintenance. The Customer Service rep, Michelle, was most helpful in assuring my comfort while I waited for the work to be done. I didn't meet the mechanic that did the work but I was really pleased with his work - the car drives like a new car. More