Hutchinson Kia of Macon - Service Center

I would have liked to give them five stars for their service but the lack of honesty of the Kia dealers prevents me from doing so. I took my car to the dealer to have the engine oil changed and tires ro service but the lack of honesty of the Kia dealers prevents me from doing so. I took my car to the dealer to have the engine oil changed and tires rotation. I made some marks on the tires to verify that they had rotated the tires. They charged me for the entire service. When they delivered the car to me I checked to see if they had actually rotated the tires. Surprise!!! They did not rotate the tires. They had to refund my money. This is not the first time this has happened to me. It seems to be the normal practice of Kia dealerships. More

Slow service center. Horrible customer service. Made me wait from 730 am until 400pm for my car to be serviced for a oil change plus a oil leak. Possibly that they cause Horrible customer service. Made me wait from 730 am until 400pm for my car to be serviced for a oil change plus a oil leak. Possibly that they caused bc they're the only place I take me vehicle. Awful service today More

On Oct 1,2022 I purchased a 2015 Kia Sorento from Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first yea Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first year with max on 100 out of pocket. After taking 2 months to get appointment to have some issues looked at took in on September 27 and was told filters for motor and cabin filter was not covered as well as rotors turning and would be 509.20 and they did not even look at the popping noise I told them about in steering column. For the one year 1000 dollars I paid got total of 2 oil changes and told nothing else was covered as for the sudden flaking paint it only had 3 year warranty. Contacted them before I came on here to see if could get any results on Oct 29 and was told would have someone from management contact me as of now 10-7 no one from there has contacted me and as for paint contacted Kia directly and was told Kia has no planned to correct the issue. Kia paint does not stick to metal as it is like they painted an oily surfaces and did not prep the vehicle for paint. If I could rate below 1 would but since one is the lowest guess that’s best can do. I give the rating to Hutchison and Kia both! DON’T BUY A KIA if you want it to look good for years. I have a 2002 white WV that looks better than the white 2015 KIA The paint is worthless and the touchup that they sold me is a joke doesn’t really match or work. More

Just an update. I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I pur I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I purchased it from the dealership last April. I’ve had it 13 months when the motor went out. It’s been in the shop since the end of May. 4 months! Service dept says that there are 18 motors that have to be replaced before mine. 18! As they are taken in the order that they came in. He said some have been waiting since early April. I do have the extended warranty that was added at purchase of $4000 more to cover the motor. With that being said: DO NOT PURCHASE A VEHICLE FROM HITCHINSON KIA IN MACON. Their service department is lousy and for that many vehicles to be piling up there, I’m beginning to think that their vehicles are lousy as well. I’m a firm believer in giving feedback and word of mouth goes a long way.. BEWARE of Hutchinson Kia. ☠️💀 More

Bought 2017 KIA SPORTAGE IN FEB, CAR CHECK ENG LIGHT CAME ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS U ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS UNDER MFG WARRANTY, & EXTENDED WARRANTY PURCHASED AT SALE OF CAR! CALLS ALWAYS PUT ON HOLD IR TRANSFERED TO VOICE MAIL. WAS INFORMED THAT SVC REP WOULD HAVE A MTG & RETURN CALL - I'M STILL WAITING ... More