The dealership showed a complete lack of integrity after we discovered an error they made which left us unable to legally drive our vehicle for over a week. Instead of coming up with a solution, they spent an entire day lying to us and then blaming us for not being willing to drive our paid-for vehicle without a proper temporary registration. It still took a few days before anyone stopped arguing long enough to start working toward a solution. We didn't even get a buyer's guide.
When they tell you they're a family and pretend that you're part of it, they are at least telling the truth about being a family. They are very loyal to their coworkers.
They will lie to cover for each other hoping that you aren't smart enough to understand how things really work.
The sales manager will play the "people make mistakes" card instead of listening to you. Took him three days to finally come up with a solution that I still wasn't sure was legitimate. Luckily we didn't get pulled over while we waited for them to fix things properly.
Yes, Jason, people make mistakes. Only most people have the integrity to admit them instead of lying to cover them up. You should have taken money out of Jordan's commission to compensate us for our lost time.
And Jordan, you need to learn how to speak to customers without belittling them. You definitely shouldn't suggest that people break the law. You give salespeople a bad name.
Julie, you need to fire Darlene for her incompetence and lack of integrity. That combination makes for a bad employee and reflects poorly on you as an owner.
But hey, you got your money and clearly that's all that matters to you. Thank you for a nightmare of an experience.