Hyman Bros. Infiniti of Richmond

MY FIFTH CAR! I have just purchased my fifth car, a 2018 Chevrolet Suburban, from Hyman Bros. and Joe Taylor. I am thrilled with the car and for Joe Taylor's he I have just purchased my fifth car, a 2018 Chevrolet Suburban, from Hyman Bros. and Joe Taylor. I am thrilled with the car and for Joe Taylor's help. Thank you Joe and Hyman Bros. Nancy Duke More

Great experience...trustworthy dealership! I purchased a car from out of state and had a great experience. I was very apprehensive about buying a car sight-unseen, but they made the process ver I purchased a car from out of state and had a great experience. I was very apprehensive about buying a car sight-unseen, but they made the process very easy. When I received the car there was some hidden damage to an accessory that the previous owner did a very good job of masking. When I reported the problem, my salesperson Joe Taylor was terrific. He went to bat for me with the owner, who was quick to rectify the situation without hesitation. They very quickly shipped me a replacement part and reimbursed me for the installation. Everyone was very friendly, attentive and helpful...from sales to finance to shipping. So buy with confidence and ask for Joe Taylor by name! More

Smooth Purchase Purchased 2 vehicles from out of state. Worked with Joe Taylor who supplied all details and made the purchase easy from test drive to paper work. Purchased 2 vehicles from out of state. Worked with Joe Taylor who supplied all details and made the purchase easy from test drive to paper work. More

Excellent Service We purchased a 2018 Mercedes Benz from Jarrett. He and GQ bent over backwards to provide excellent customer service. There were was a nick in the wind We purchased a 2018 Mercedes Benz from Jarrett. He and GQ bent over backwards to provide excellent customer service. There were was a nick in the windshield, which they offered to repair. We came back to Newport News and found it had already been repaired once so a new windshield was needed. When we called back to the dealership, they offered and paid for a brand new MB factory windshield. I admire them for their follow through! More

Excellent Experience Excellent customer service. I drove to Hyman Bros. from out of state specifically to purchase a vehicle I found listed online, and though this caused Excellent customer service. I drove to Hyman Bros. from out of state specifically to purchase a vehicle I found listed online, and though this caused the process to span a few days, Hyman Bros. and specifically Joe Taylor were helpful throughout. Furthermore, when I forgot to pull the NC plate off my trade-in (NC charges fees for lost plates), Joe mailed it to me the next day free of charge. Very satisfied with my purchase. More

Good service helped resolve my problem I bought a car from Hyman brothers barely under a year ago, I had purchased the ECP coating, which has a seven year warranty and there were already is I bought a car from Hyman brothers barely under a year ago, I had purchased the ECP coating, which has a seven year warranty and there were already issues with the paint bubbling. It turns out ECP didn't cover that but covered literally everything else. I was pretty annoyed because I wouldn't have had this problem if I didn't pay extra to get the clear coat. So I called up the dealership and spoke with Roger about the situation. He helped fix my paint problem for me free of charge unlike ECP. Long story short: would recommend Roger and the shop itself for excellent customer service. Wouldn't recommend: Buying the ECP coating for your car. More

EXCELLENT SERVICE/PERSONAL TOUCH A big thanks to the crew that sold us our new 4 Series BMW 435i. Kudos to Joe Taylor, GQ, and Roger who worked with us to keep our payment where we w A big thanks to the crew that sold us our new 4 Series BMW 435i. Kudos to Joe Taylor, GQ, and Roger who worked with us to keep our payment where we wanted it to be and sold us (hassle free) a beauty of a car! We appreciate your customer service and will refer this dealership to others and plan to be a return customer! Rusty and Amy Pugh More

Great service I found a vehicle to replace one totaled in an accident. Joe T was so helpful and really delivered on everything we discussed. Easy transaction, nice I found a vehicle to replace one totaled in an accident. Joe T was so helpful and really delivered on everything we discussed. Easy transaction, nice vehicle and fair price. More

Just Browsing I was just browsing the lot for a Mercedes and was approached by Vernon James. He was very pleasant and patient. No pressure added.(This was very impo I was just browsing the lot for a Mercedes and was approached by Vernon James. He was very pleasant and patient. No pressure added.(This was very important to me), He was able to answer all of my questions. I appreciated his assistance and decided to purchase the car. Kudos to Vernon James!!! More

Better than normal experience I found a couple cars online at Hyman Bros and communicated via email with Joe Taylor. I arranged a time and Joe arranged to have one of the cars bro I found a couple cars online at Hyman Bros and communicated via email with Joe Taylor. I arranged a time and Joe arranged to have one of the cars brought over from Hyman’s Mitsubishi dealership so that I could see both vehicles. I knew what my trade was worth. Once deciding on a 2016 BMW 435xi and a little bit of back and forth with GQ, the manager, we found ourselves about $1,000 off. In short time, GQ worked it out and we had a deal. Roger in the finance area was great, no pressure on add on warranties or upsells. Overall it was a really good experience- my one complaint would be with the detail team. I spent the first day after buying cleaning the car properly. Clearly the previous owner had a dog and I spent today re-vacuuming and wiping down the interior from dog hair that was missed. I also had to have them touch up a scratch that was sloppily done the first time. Hyman has a nice inventory of cars. Even though I traditionally am not a fan of “no hassle pricing” because I tend to find those prices are slightly higher than what I can find elsewhere, I found them willing to move a little on my trade value to get to the right price point. Still took a little longer than I think a car deal should but overall I was in and out in about four hours total which included test drives, getting my trade appraised, negotiating the deal and doing the paperwork. I’m also in the market for a SUV and I’ll definitely be looking at Hyman’s website for new inventory. I won’t hesitate to call Joe should I find something I’m wanting to look at More