Hyman Bros. Subaru

The service people are courteous, friendly and knowledgeable. They keep you informed with the process. knowledgeable. They keep you informed with the process. More

We were in lookout for a car and had visited a number of dealerships in and around RVA and in the er of chip shortages, we could not find a car that we loved or the car would be delayed by several months. T dealerships in and around RVA and in the er of chip shortages, we could not find a car that we loved or the car would be delayed by several months. Then we landed into Hyman Bros. Subaru, the sales person Allek with whom we interacted was very helpful.The dealership is well maintained, staff is courteous and helpful.Extremely pleased with the experience More

The service I received was above and beyond my expectations expectations More

Will NEVER come here again. Had a recall on the puddle lights for my Forester. I ended up going there four separate times and ultimately getting the lights disconnected instead of fixed. They offered to " lights for my Forester. I ended up going there four separate times and ultimately getting the lights disconnected instead of fixed. They offered to "fix the lights properly" but, since this was VISIT NUMBER FOUR, I told them to just take them out. The whole experience was frustrating. Visit 1 was to confirm I needed the recall, 2 was to put in the parts only to discover they didn't have everything they needed, 3 to do it right except they scheduled it on the wrong day and then the lights were back on that evening, and then 4. The only time anyone apologized was when I pushed for it. I don't know if it's a higher up management issue, but the experience was so bad I'll be actively steering (car pun!) people away from them. Subie Guy is so much more reliable, friendly, and treats you like a person. More

I was not looking to buy a new car on my visit to Virginia. My Son-in-law just happen to bring home a loaner Outback as his vehicle was in for scheduled maintenance. My wife I took our children out Virginia. My Son-in-law just happen to bring home a loaner Outback as his vehicle was in for scheduled maintenance. My wife I took our children out for dinner and we rode in the Outback, that's all it took. We discussed with our children about the process to buy their two Subarus and the quality of service they received and all was good. The next day we visited Hymans Bros. Subaru and purchased a 2021 Outback. The interaction with the salesman and the managers was very positive. After the paperwork was completed Mason Calhoun, the salesman, told us about the charitable program Hyman Bros. was involved in, we were glad to participate in this worthy cause. More

Looked at our problem and had a suggested fix. Did it shortly and very well. Car problem has not shown since we took it back shortly and very well. Car problem has not shown since we took it back More

The service dept does NOT return phone. On a good day their communication sucks! I bought a contract from them and they are in breach of it! I want to transfer it to another more customer oriented dea their communication sucks! I bought a contract from them and they are in breach of it! I want to transfer it to another more customer oriented dealership. More

We bought our new Forester here, and couldn't be happier. Everyone is so nice, service is fast, and the Covid/safety precautions are top notch. Everyone is so nice, service is fast, and the Covid/safety precautions are top notch. More

A/C repair My A/C broke at just about 3 years. They fixed it under warranty. I dropped of the car with no-contact. and when I came to pick it up, they took the My A/C broke at just about 3 years. They fixed it under warranty. I dropped of the car with no-contact. and when I came to pick it up, they took the deductible over the phone and delivered my keys to me outside. I did not have to enter the business at all. Great job!! More