Hyundai City of Bay Ridge

Stay away from this stealership, we worked with Neil and Stay away from this dealership, we worked with Anil Marajah (Neil). He tried to intimidate us into signing a lease on a new Elantra. Truthfully, he sc Stay away from this dealership, we worked with Anil Marajah (Neil). He tried to intimidate us into signing a lease on a new Elantra. Truthfully, he screamed at us for asking him the out the door price for the car. Apparently he wants us to sign the lease, give him the down payment and only then he will go over taxes and dealership fees. This is a textbook scam, I’ve been in sales all my life. What they are doing is actually illegal. Would you sign to buy anything without knowing the full cost? Take your business to a legitimate dealership. Do yourself a favor, STAY AWAY! More

Horrible experience with rude and inadequate staff . New leased car is in the garage without registration after 45 days. Called multiple times. Either get hangup on or get redirected to a full voicemai . New leased car is in the garage without registration after 45 days. Called multiple times. Either get hangup on or get redirected to a full voicemail box.. Escalating it to Hyundai and BBB. DO NOT BUY FROM THEM. They are bunch of liars. More

DO NOT LEASE FROM THEM I leased my sonata from Bay Ridge in 2016. My lease was up yesterday and earlier in the week, i had called Bay Ridge to make an appointment to turn in I leased my sonata from Bay Ridge in 2016. My lease was up yesterday and earlier in the week, i had called Bay Ridge to make an appointment to turn in the vehicle. I was emailed a confirmation that my appointment had been set. When i showed up the the dealership, the finance manager with a disgusting attitude (Tall white bald guy with a brown beard) came up to my father and I and stated that despite making an appointment, he will not honor the lease return. I told him that Hyundai Motor Finance told me that because i leased my vehicle from them, they were CONTRACTUALLY OBLIGATED to accept my lease back. He scoffed and said then bring the cops, bring your lawyers and try to force me to take your car. I took the day off work for this and showed up in casual clothing, he then proceeded to ridicule me for how i was dressed and then he pretended to call the cops and said that i was threatening him. HE is not only an example of a terrible finance manager but also a terrible human being who really should not be employed in the customer service industry. I will also be sending this to HMF as well as the Better Business Bureau More

Unethical dealership that is poorly managed. This dealer engages in bait and switch schemes, false advertising, and flat out lies. They are damaging the Hyundai brand. Poor management and poorly trained and engages in bait and switch schemes, false advertising, and flat out lies. They are damaging the Hyundai brand. Poor management and poorly trained and uninformed salespeople. Avoid this dealer. More

Very rude and unprofessional staff. save your money and go somewhere else. This place is the worst they dont help you with any problems .. BEWARE go somewhere else. This place is the worst they dont help you with any problems .. BEWARE More

Worst experience EVER My husband has deleted his review at your request- however, I am not as nice as him. If you are looking for your worst nightmare in a dealership t My husband has deleted his review at your request- however, I am not as nice as him. If you are looking for your worst nightmare in a dealership then this is the place for you. They claim there’s a manager there named Brian but I’m pretty he doesn’t exist since I’ve never be able to get him on the phone or get a call back. This has been our worst experience ever when buying a used car. Purchased a used 2016 maxima on Sunday 9/1, 5 minutes after driving off the lot a light came on. After googling it we figure out it’s the emergency brake sensor and when the light comes on it means the system is unavailable, what it also says a faulty sensor can cause the car to stop while driving for no reason-GREAT. So now I refuse to put my kids in this car. My husband now reaches out to her salesman who pretends that he is going to help with the matter. After 3 days of getting no where he tells him to bring the car to Nissan to see what’s wrong with it and they will fix it. 150$ later to have the diagnostics ran they tell us it’s the sensor and it’s 1500$..so the salesman says to bring the car back and they’ll fix it.. oh and also promises the 150$ back that we paid to Nissan. So that following Monday my husband brings the car in.. 5 DAYS LATER we get the car back saying it was fixed but wouldn’t provide a receipt.. and after 5 minutes of driving the light came back on so I called there and a woman gave me the info for where the car was serviced (they don’t have a service center) only to find out this “service center” has no record of ever having the car.. so basically the car was probably parked on 4th ave for 5 days while they pretended to do something. It’s ALL A SCAM. I have now been calling for days with no answer. They won’t even take calls from the dealership my car is being serviced at. 3 weeks of having this car and it’s been back and forth in service for 2 weeks and they won’t even take calls from their own warranty company that needs documents to give the approval to fix the car.The girls there are trained to lie and say they aren’t there then 2 min later say they are in a meeting. Taking this matter to the better business and Mr. Ignazio Giuffre, cooperate, 7 on my side and anyone else who wants to hear about this awful experience. No clue how this place is still open but I promise to do everything in my power to make sure everyone knows about the TERRIBLE service here. More

Beware, Must read, Don’t get scammed, I’m usually not the type to write a review and definitely not a negative one but this one is necessary and a MUST-READ. On August 15 my wife and I I’m usually not the type to write a review and definitely not a negative one but this one is necessary and a MUST-READ. On August 15 my wife and I decided upon an SUV from Bay Ridge Hyundai as we we’re offered a great deal within our budget. After agreeing on a price and did all the paperwork l, Bay Ridge Hyundai told to us that the car was being driven in from Staten Island and that we would have to wait until it had arrived on premises. -In the meantime they told me to get the insurance on the new vehicle and call my wife with the existing vehicle we currently own so we can swap the plates;my wife made the 20 minute trip to the dealership with my 3 kids in the car. My family and I patiently waited for our new car to arrive to the dealership.A while later and we still hadn’t received our car nor any information regarding it when asked about the car they told that it’s one the way and there might be traffic. My family started getting pretty annoyed as you can imagine a family of 5 all waiting for our car we were promised and it was already 9 pm- 5 hours later! The salesman told me that due to late time maybe it’s better we come back in the morning. The next morning I drove in alone as I didn’t want to bring my family before I make the car is there. After arriving at the dealership I was greeted with some frustrating news: the car has mistakenly been SOLD! I had asked them if they had another SUV and to my dismay their answer was NO and I left. 3 weeks later at 8 pm the Bay ridge Hyundai called me again asking of me if I am still interested in the deal they had offered me a while back. Of course I was glad they called and said definitely! Following a conversation of verifying all the nitty gritty details making sure everything in this deal would be the same as the previous deal I was ready to close the deal again. The salesman explained that I would not be able to close this deal and it isn’t guaranteed unless I pick up the car that evening. I obviously didn’t want to lose this deal again and explained to my wife that although it is late I have to drive to the dealership and pick up the car. As I was about to leave my house, the salesman asked to put me on a brief hold to ask his manager a question, already one foot out the door the salesman told me that I can come in to the dealership the next morning if I agreed they charge the deposit on my credit card; I agreed. The next morning I came in the SUV was there. We went through the whole deal again they presented the deal sheet and had me sign it. Based on the sheet I agreed for them to ran my credit, and transferred my insurance, inspected the car. 4 hours later,,, as I was waiting to drive the car off the lot I was told that the finance manager would need to see me again. Entering his office he went over the deal with me and SHOCKINGLY presented a new deal sheet with different figures than the one we had agreed and that I signed. Please note, I had been at the dealership with my family for 5 hours the time before. I cannot express enough how frustrated how upset and aggravated my family and I were. I feel completely scammed. They intentionally make you wait for hours upon hours. They ran a involuntarily credit check of a fake deal sheet. They had wasted so much of my time. They had promised me a deal then tried to switch it thinking I would agree because everything was already done and I invested so much time. They are unethical in their business. This review strongly encourages other people who are honest individuals just like I am to not involve themselves with Bay Ridge Hyundai ever as they have caused me tremendous aggravation, frustration, and wasted my time. I look forward to never do business with Hyundai again. More

Shameful My lease was expiring and although I leased the car from this dealership they would not take my car back because I was not leasing a new one. The man My lease was expiring and although I leased the car from this dealership they would not take my car back because I was not leasing a new one. The manager would not even get on the phone to speak to me. Shameful, disrespectful and doesn't deserve loyalty from anyone. Not even Plaza would take the car back. I went to Island Hyundai and the service was exceptional. If you can't do business properly then leave the borough or complain to the mayor that you don't have enough parking space for cars in your lot. Cowards!! More