Hyundai Escondido

He took me in first thing in the morning. Offered a car wash. Offered a ride home of if needed it. He was very professional and courteous wash. Offered a ride home of if needed it. He was very professional and courteous More

My check engine lite was on & my Elantra was missing & had lost power. My usual dealership was unable to even look at my car for over a month! I called Escondido Hyundai & My vehicle was seen, diagnosed & had lost power. My usual dealership was unable to even look at my car for over a month! I called Escondido Hyundai & My vehicle was seen, diagnosed & repaired under warranty within 2 days!! Definitely 5 star service!! I am happy to have found a new dealership! More

The only reason I came to buy my car at Hyundai Escondido was because of the great customer service I had in the past. The service department was absolutely amazing, great people,amazing customer service. I was because of the great customer service I had in the past. The service department was absolutely amazing, great people,amazing customer service. I bought a Hyundai Tucson exactly a year ago. Suddenly the tailpipe looks like it started to fall, the emision light turn on and I got a message on Bluelink saying “ you need to go to service TODAY”. Called, never answered, so I just went to the Service point at Hyundai Escondido. Since I arrive the first two men I talked to were really unprofessional, one looks like he did not want to take care of anything or did not know anything about anything. So I asked for the person in charge, the manager was even worst! He will not even look at your face while talking, he will kind of talk to his coworker instead of talking to us. He did not gave us an appointment until 2 weeks after and he will say they do not have rental cars or courtesy cars, give us a ride or offer any other alternative, all of his answers were NO, in a very unfriendly and not willing to help way. I was absolutely surprised and horrified of how were being treated. The manager disappeared, and we asked his coworker to call him, he just never came back. My last hope was to talk to the third man at the office, Alberto, the only one of them who I have to say, did a great job. He gave an explanation of how busy they are at the service department and how complicated is being to have rental cars and apologize. Sometimes it is what it is….. but the other two did not even TRY TO BE POLITE AND PROFESSIONAL. More

I was REALLY UPSET! But Thanks to Moises Alameda everything is excellent. Best salesman!!!! Thank you for always answering my concerns … everything is excellent. Best salesman!!!! Thank you for always answering my concerns … More

Thank you Kodi for taking care of my car! It was a quick and easy service. Everyone was friendly and helpful. I will be back. and easy service. Everyone was friendly and helpful. I will be back. More

Terrible customer service! They send me back my 2021 Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate next to my windshield wipers and I drove around for 5 months without knowing about this until the car did not start anymore at all. AAA came to check the battery and brought this massive service failure to my attention. They said that driving with a lose sliding battery is very dangerous. When I called the service manager he just tried to brush me off and when I did not want to let this go he said that he would try to see what he can do for me and will call back without being able to provide a date, when this might be. More

Prompt service to repair a steering problem was all covered by warranty and no cost to me. A Lift ride was provided at no cost covered by warranty and no cost to me. A Lift ride was provided at no cost More

The agency was immaculate. Our sales representative Santez Plowden did a very low key, no pressure presentation of the Elantra we wound up purchasing. He explained every detail and answered all our qu Santez Plowden did a very low key, no pressure presentation of the Elantra we wound up purchasing. He explained every detail and answered all our questions about the car, financing, etc. I would recommend him to anyone who wants a fair deal with an outstanding representative. Escondido is lucky to Santez working there. We feel he can be called on for any future questions or concerns. More