Hyundai Eugene

Great customer service This was the best car buying experience I’ve had. They even delivered the car to my house and gave me a complete toutrial on everything about my car i This was the best car buying experience I’ve had. They even delivered the car to my house and gave me a complete toutrial on everything about my car in my drive way. More

Easy Easy Easy The easiest and best experience I have ever had buying a car!! Luby took care of it all for me!!! Great guy and knows how to get you in and out withou The easiest and best experience I have ever had buying a car!! Luby took care of it all for me!!! Great guy and knows how to get you in and out without all the hassle!!! More

Replaced battery due to nav syst error; checked for pwr drai Welcoming & helpful Service Advisor & cooperating Tech, who persisted with us Mon-Wed to identify navigation system malfunction. Advised replacement o Welcoming & helpful Service Advisor & cooperating Tech, who persisted with us Mon-Wed to identify navigation system malfunction. Advised replacement of battery; that did not solve the problem (“Please insert disk”screen continued to appear at random times - with motor off or on), thus draining the battery. We recommended disabling navigation system, which we didn’t plan to use...which they did. More

Service onvehicle Shuttle service was timely and convenient. My car was ready and pulled up for me, clean inside and out and ready to go. Staff were super friendly and Shuttle service was timely and convenient. My car was ready and pulled up for me, clean inside and out and ready to go. Staff were super friendly and helpful! More

Volkswagen service at Sheppard Motors From my first call into the Sheppard dealership to schedule service I am greeted with warm graciousness. Do they know me? It really feels like it! She From my first call into the Sheppard dealership to schedule service I am greeted with warm graciousness. Do they know me? It really feels like it! Sheduling is completed promptly, always the day I ask for, emails and texts thank me for choosing Sheppard and remind me of my upcoming service appointment. On the day of the appointment I arrive very early, 7:10am, and Casey Garber is already there preparing for the day. Warm, friendly and professional . This is an exemplary dealership! Anne Krush More

Best dealer service experience I have never been more impressed and taken away by the level of professionalism that I experienced at VE Sheppard. They have my loyalty for life. I have never been more impressed and taken away by the level of professionalism that I experienced at VE Sheppard. They have my loyalty for life. More

You do not honor your warranties I purchased a warranty that I was told was bumper to bumper. I have had several problems with the vehicle and brought it in 3 times. All 3 times I I purchased a warranty that I was told was bumper to bumper. I have had several problems with the vehicle and brought it in 3 times. All 3 times I was told " it is not covered". I have purchased 2 vehicles from Sheppard in the past. But I will never do so again. You do not honor your warranties. I will also tell anyone I know that is in the market for a vehicle that you do not honor your warranties. More

Great Experience I was at a gas station and drove over a manhole cover and scraped my car on it. The Service Department at Volkswagen Dealership was understanding and I was at a gas station and drove over a manhole cover and scraped my car on it. The Service Department at Volkswagen Dealership was understanding and got me in right away after they inspected the underneath they discovered there was a bracket that had been pushed up the machine informed me and quickly fixed it and I was on my way. I highly recommend this dealership they are the only ones I trust my car to and know it’s done right the first time. Their pretty reasonable on their service fees. More

Perfect Outstanding service by sales person Travis Coultrup and great patient and very knowledgeable. Very clean facility and extremely helpful. Enjoyed worki Outstanding service by sales person Travis Coultrup and great patient and very knowledgeable. Very clean facility and extremely helpful. Enjoyed working with this dealership very much. More

Poor customer service Would not loosen up a drain plug for the customer who bought the vehicle Shepherd motors did the last oil change and Wood refused to loosen it up sin Would not loosen up a drain plug for the customer who bought the vehicle Shepherd motors did the last oil change and Wood refused to loosen it up since they have impact guns it made it impossible for myself to unscrew the drain plug with the socket More