Hyundai Genesis Ford of Kirkland - Service Center

We bought our Ioniq 6 over the summer with Jessica. She was very attentive, friendly, and when she didn’t know an answer to our question she researched and asked an co-worker until she found the answer She was very attentive, friendly, and when she didn’t know an answer to our question she researched and asked an co-worker until she found the answer. This past weekend I noticed our USB-C chargers in our car were not working. She met me at the service center with another Ioniq to test out my chargers in the new cars charging ports. We found out the chargers in my car do in fact need to be serviced so she helped me set up a service appointment. She went above and beyond with her customer service and made the scheduling process easier. Would highly recommend her to help with any future car purchase! Thanks, Jessica! More

Nice service, kind and understanding manager. Totally satisfied with every possible aspect of service. Will recommend to friends Totally satisfied with every possible aspect of service. Will recommend to friends More

Prompt courteous, had service done ahead of scheduled time promised! Knowledgeable service advisor. Will Recommend to friends. time promised! Knowledgeable service advisor. Will Recommend to friends. More

Everything went like clockwork- no wait time- exactly as scheduled. Friendly people, easy appointment. Very happy - thanks! scheduled. Friendly people, easy appointment. Very happy - thanks! More

very nice and friendly. scheduling my service was easy. Technician explained what he was going to do very profesionally. scheduling my service was easy. Technician explained what he was going to do very profesionally. More

Oil change is not what I was charged. 150.00? Greedy!!.work/pricing need to match 150.00? Greedy!!.work/pricing need to match More

after having an appointment set to get my oil changed. the wait time ended being 2 hrs after i brought it in. Which in my opinion is to excessive. Plus the cost was high. the wait time ended being 2 hrs after i brought it in. Which in my opinion is to excessive. Plus the cost was high. More

Excellent service all around - everyone I interacted with was very friendly and helpful. Kenny Jackson deserves special mention as a good guy to talk to. A+ all around at this location! was very friendly and helpful. Kenny Jackson deserves special mention as a good guy to talk to. A+ all around at this location! More

Disappointed that I have to return again to get the recall done. My appointment was almost a week of when scheduled and yet the part would not be available for a couple days. Seems service has beco recall done. My appointment was almost a week of when scheduled and yet the part would not be available for a couple days. Seems service has become a little worse since the beginning of 2023. More

Good experience getting the Escape serviced. No problems or issues to report. Everything went well. No problems or issues to report. Everything went well. More