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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
201 Reviews
Call Service Center (334) 851-8100

201 Reviews of Hyundai Montgomery - Service Center

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April 28, 2025

I had an appointment at 10 AM, arrived at 9:30, and still waited three hours for a simple oil change and tire rotation. Others who arrived after me were served first. The lack of respect for my time and poor More

by MOHAMMAD.OBIEDAT
Recommend Dealer
No
Employees Worked With
Do not recall her name
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Jun 05, 2025 -

Hyundai Montgomery responded

Hello Mohammad.Obiedat, Thank you for your valued time and feedback, we at Hyundai of Montgomery value your time and patronage. With that said we would like offer or deepest apologies for the recent visit. We are currently going through a rebuilding process and revamping our processes and staffing to ensure we can give our customers a Five Star visit. I would like to assure we are working on getting better and hope you will allow us another chance in the future. Greg Barton Service Director Phone: 334-851-8100

April 28, 2025

I had an appointment at 10 AM, arrived at 9:30, and still waited three hours for a simple oil change and tire rotation. Others who arrived after me were served first. The lack of respect for my time and poor More

by MOHAMMAD.OBIEDAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Almatira
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Hyundai Montgomery responded

Hello Mohammad.Obiedat, Thank you for your valued time and feedback, we at Hyundai of Montgomery value your time and patronage. With that said we would like offer or deepest apologies for the recent visit. We are currently going through a rebuilding process and revamping our processes and staffing to ensure we can give our customers a Five Star visit. I would like to assure we are working on getting better and hope you will allow us another chance in the future. Greg Barton Service Director Phone: 334-851-8100

December 02, 2024

They were friendly and the service was quick. He also gave me a detailed description of the car grades. More

by Keunmi Park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TANAJAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Son Sang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Hyundai Montgomery responded

Thank you for your great review, Keunmi! We’re glad you appreciated the friendly service and detailed information about the car grades. Your satisfaction means a lot to us, and we’re happy to have made your experience quick and easy!

January 17, 2024

Just only had a water leak , and the dealership so called fix it and it's still leaking More

by kennyreed636
Recommend Dealer
Yes
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Jan 17, 2024 -

Hyundai Montgomery responded

I'm sorry to hear about the ongoing issue with the water leak, and I appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address this matter promptly and ensure everything is resolved to your satisfaction.

January 16, 2024

Dealership probably is good but the few that work for the dealership make it bad. No one listened to my issue and forced me to pay for services that I did not want. The general manager did not care one bit a More

by Michael19.bennett86
Recommend Dealer
No
Employees Worked With
General Manager
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January 16, 2024

They did a very good job. They are very knowledgeable and maintain my car quickly. More

by FRANK_AROUND_THE_WORLD
Recommend Dealer
Yes
Employees Worked With
Herman Hodrik
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Jan 16, 2024 -

Hyundai Montgomery responded

Thank you, Frank, for your positive review! We're delighted to hear that our team's knowledge and efficiency in maintaining your car met your expectations. Your satisfaction is our top priority!

January 16, 2024

Very poor communication in service center. Love my Hyundai but not worth the headache of dealing the service center. More

by HOLLIE.DECKER
Recommend Dealer
No
Employees Worked With
It was the service center not a dealer.
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January 16, 2024

The worst service department in the history of the world. Dropped car off for the 3rd time on December 1. Have not heard one single thing from the service department. More

by Howieeddings
Recommend Dealer
No
Employees Worked With
Paige
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January 16, 2024

Russell was great helpful quick and knowledgeable with my tire maintenance. Give him a raise. Give him a promotion! More

by ANWAR1
Recommend Dealer
Yes
Employees Worked With
5
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Jan 16, 2024 -

Hyundai Montgomery responded

Thank you for your kind words about Russell! We're thrilled to know he provided quick, knowledgeable, and helpful service with your tire maintenance. Your suggestion for his recognition has been noted – we truly value such dedicated team members.

January 16, 2024

I have only good things to say about my experience. The serviceman was very polite. More

by STRINGERDEE3
Recommend Dealer
Yes
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Jan 17, 2024 -

Hyundai Montgomery responded

Thank you for your positive feedback. It's wonderful to hear that your experience was good and highlighted by the politeness of our serviceman. We take pride in our team's professionalism and courtesy!

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