"Exceptional Customer Service"
We were very satisfied with the overall service provided to us this past Thursday, September 20. Further, we were very happy in purchasing the 2018 Tucson Sports Wagon.
We were very pleased that Henry Murillo was our sales consultant. He was totally knowledgeable and thoroughly explained all the features and benefits of the car. Mr. Murillo was very patient in asking all questions we had addressed with him. If he wasn't able to answer certain questions, he immediately consulted with his co-workers in getting the answer to our question. Mr. Murillo researched and checked on the website in finding the car that would be beneficial and affordable for us.
The only matter which was obviously beyond Mr. Murillo's control is that he had to adapt to a new computer system which was implimented the day before. He was very patient and consulted with other co-workers as needed. We were there with him for over four hours. Since Mr. Murillo was so exceptionally helpful and efficient, we were very understanding.
We would strongly recommend any of our contacts to Mr. Murillo if they were interested in purchasing a car. He has exceptional customer service skills as anyone would feel comfortable with him. Mr. Murillo is the best sales consultant we ever had. We were very glad that he made the initial contact to us.
We were also pleased with the thorough service provided by Jack Wolfanger, financial advisor. He thoroughly checked as he found a local bank providing the most affordable interest which will make it very easy on our financial budget in making the monthly payments. We also felt comfortable with Mr. Wolfanger as we could freely ask him questions.
In conclusion, we were totally satisfied by the exceptional service provided by Mr. Murillo and Mr. Wolfanger. We are excited that we had purchased our vehicle from Tony Hyundai Waipahu.
Mr. Gatewood was our sales man, from the start was professional, knowledgeable, courteous and most importantly patient. After the sale was made Kevin would call us and see how we were doing. I think we made a friend that day.
"A Personalized Experience !!!!!!"
I am on my 4th Hyundai because of the excellent customer service provided by Josh Matsushige ! He is the best! He is genuinely interested , super knowledgable , listens to your needs and always gives me options! ( a lady always wants options) :) Mahalo to Jack Wolfanger who is such a personalable guy, he makes the paper work painless! He and Josh are true proffesionals. I always recommend the Hyundai team if anyone wants a non aggressive car dealership that care for their customers.