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Hyundai of Auburn

Auburn, AL

4.9
824 Reviews

823 Opelika Road

Auburn, AL

36830

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Showing 824 reviews

August 23, 2023

Ryan was very sweet, patient, and answered all of my questions. He clearly enjoys his job! More

by Anella4611
Recommend Dealer
Yes
Employees Worked With
Ryan Alexander
Aug 23, 2023 -

Hyundai of Auburn responded

Thank you so much for the 5-star review! We are so happy to hear that you had a good experience working with Ryan! Our goal is to make your car-buying experience as smooth as we possibly can! We hope to gain your business again in the future!

August 21, 2023

Our sales rep, Ms. Rita Howard, was very professional, knowledgeable, and genuinely a nice person. It was a low stress experience, and the rest of the team was excelle More

by codyowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Martinez, Rita Howard
Aug 22, 2023 -

Hyundai of Auburn responded

Cody, thank you so much for the 5-star review! We are so glad you drove from Montgomery to come and see us at Hyundai of Auburn! We appreciate your business and support!

August 17, 2023

Worst service department! Be warned! You will be disappointed in the length of time for an appointment, the competence of the personnel, and the lack of empathy shown to you More

by m.wood.au83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Aug 17, 2023 -

m.wood.au83 responded

Worst service department! Be warned! You will be disappointed in the length of time for an appointment, the competence of the personnel, and the lack of empathy shown to you as a customer. Kept car for 3 1/2 WEEKS and said nothing was wrong. Insisted they investigate further. Still they said nothing wrong. Picked it up and drove 2 blocks where car proceeded to stutter and completely stall in traffic on Opelika Rd. Bought my own code scanner and it revealed a bad crankshaft position sensor. Called to request they take it in quickly to repair since I had diagnosed it. Keep in mind, we were without the car for almost a month. Their response? You have to get back in queue! Another 2 weeks before we can even look at it. Ridiculous! And my family has purchased 4 new Hyundais! We have been loyal customers. Never again.

Aug 17, 2023 -

Hyundai of Auburn responded

Mr. Wood, we value your feedback and are sorry you felt you did not have a positive experience. We understand your frustration and are having our service manager reach out in hopes to help resolves your issue. We hope to continue to gain your business by helping in any way we can!

August 16, 2023

Service was quite great, but the wait times were a little long. A lot of hurry up and wait. More

by jahwetu
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Alexander
Aug 17, 2023 -

Hyundai of Auburn responded

Thank you so much for leaving us a review! We are so sorry to hear you experienced a long wait time, but are glad that the service you received was great! We value your feedback as we hope it will help us to continually improve!

August 11, 2023

The Hyundai of Auburn staff was great at helping me to purchase my new Sata Cruz, especially " Rita Howard " sales representative. More

by phillipsleroy336
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gypsy Smith, Rita Howard
Aug 11, 2023 -

Hyundai of Auburn responded

Leroy, thank you so much for the 5-star review! We are so glad you had a great experience working with sales representative, Rita Howard! We hope you love your new Santa Cruz for years to come!

August 07, 2023

Nancy was such a pleasure to deal with! She made things as easy and smooth as I have ever had when purchasing a car. She knew I was on a timeline since I had totaled my car, and needed to b More

by crystal.henderson2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Barron, Jon Karastury
Aug 07, 2023 -

Hyundai of Auburn responded

Crystal, thank you so much for the awesome 5-star review! We are so happy that Nancy was able to assist you and make your car buying experience so easy! We appreciate you support of Hyundai of Auburn! Enjoy your new vehicle!

August 05, 2023

My sales rep name was Ryan Alexander and he was very professional and courteous. The dealership lobby was very clean and the lot had a real good inventory. More

by Sam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Alexander
Aug 07, 2023 -

Hyundai of Auburn responded

Sam, thank you so much for the 5-star review! We are so glad you had a great experience working with Ryan! Our goal is to treat our customers with respect, humility, and excellence and we are glad that is the experience you received!

August 04, 2023

Excellent customer service! Prompt and timely, genuinely a great group of people to work with. More

by crice6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Allgood, Jon Karastury, Rita Howard
Aug 04, 2023 -

Hyundai of Auburn responded

Thank you so much for the 5-star review! We are so glad you had a great experience working with our team! We hope to continue to gain your business for years to come!

August 02, 2023

FANCY Nancy as I call her was truly excellent. I received awesome service from her. More

by lateschad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Wilder, Nancy Barron
Aug 02, 2023 -

Hyundai of Auburn responded

Latescha, thank you so much for your awesome 5-star review! We are so glad that you had an excellent experience working with Nancy! We are so appreciative of your support of Hyundai of Auburn!

August 02, 2023

It was a pleasure doing business with Nany she was a big help do me. More

by larrybrown1146
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Barron
Aug 03, 2023 -

Hyundai of Auburn responded

Larry, thank you so much for the 5-star review! We are so glad you had a great experience working with Nancy! We appreciate your support of Hyundai of Auburn!

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