Hyundai of Central Florida

My husband & I stopped in to discuss a service appointment and a great price on a Tuscon in the showroom caught our eye. It wasn't what we wanted, but Jill found just the right SUV for us. I'm s appointment and a great price on a Tuscon in the showroom caught our eye. It wasn't what we wanted, but Jill found just the right SUV for us. I'm short and it even has a step to assist me! It was one of the best car dealing experiences we have ever had. Not at all pushy, but very accommodating! Jill and Barry were the best ever!!! What a team! The whole office seemed to enjoy their jobs. Thank you so much! More

I usually hated buying cars. We just had an excellent buying experience because of Jill's, professionalism, honestly and sweet nature. I highly recommend her! buying experience because of Jill's, professionalism, honestly and sweet nature. I highly recommend her! More

Went to the dealership to make a service appt for my daughter's Sonata and ended up leaving with a beautiful 2021 Hyundai Palisade Ltd thanks to the professionalism of both Jill and Mike. Jill, was fri daughter's Sonata and ended up leaving with a beautiful 2021 Hyundai Palisade Ltd thanks to the professionalism of both Jill and Mike. Jill, was friendly, knowledgeable, and took the time to explain the differences between a few of the vehicles my children and I were looking at with absolutely no pressure at all and just wanted to ensure that I was going to be happy with my overall purchase & experience. A couple days after purchasing the car, Jill checked in with me and even sent a couple videos to help explain some of the other features including the Navigation system that I had inquired about. Truly appreciate the kindness, dedication, and follow up that Jill has shown and would absolutely purchase a car from her again. More

I used to hate buying a car. Barry, Jill, and Mike made the process seamless, simple, and friendly. Not once did I feel pressured, either on the sales lot or in the finance office. The no haggle pricing an the process seamless, simple, and friendly. Not once did I feel pressured, either on the sales lot or in the finance office. The no haggle pricing and no add on fees policy of Hyundai of Central Florida kept the experience enjoyable. My wife and I walked away with more car, more warranty, and lower price and finance rates than we anticipated walking in. Now, while I'm not in a big hurry to make this big of a purchase again anytime soon, the Barry, Jill, and Mike team ensured that my first stop will be here when that time does come! More

My wife and I purchased a Santa Fe 2020 and couldn't be happier with Hyundai of Central Florida. Specifically, our sales person Jill Burks was great. She was knowledgeable regarding the car itself and ans happier with Hyundai of Central Florida. Specifically, our sales person Jill Burks was great. She was knowledgeable regarding the car itself and answered each and every question we had about the vehicle. Additionally, we are seniors, and haven't purchased a vehicle since all of the bells & whistles have been added to the newer autos. Jill helped my wife to become comfortable with Blue Link and she had some other helpful tips. My wife now loves driving her Santa Fe and using all of wonderful features. Jill never pressured us into purchasing a vehicle; we simply felt comfortable moving forward and decided on the day of our visit to purchase the 2020 Santa Fe. Thanks again to Jill Burks! More

Hyundai of Central FloridaFor an auto dealership that Hyundai of Central Florida For an auto dealership that has no problem touting “upfront” pricing and “Everybody gets the same treatment and a fair d Hyundai of Central Florida For an auto dealership that has no problem touting “upfront” pricing and “Everybody gets the same treatment and a fair deal”, these guys have some work to do. I agreed to purchase a used vehicle newly listed by the dealership. After being disgusted with a competitor’s $1,500 add-on dealer fees, I was unrealistically optimistic Hyundai of Central Florida truly was committed to a better customer experience with their “upfront” pricing. Well, things didn’t quite work out like I had hoped… As I was flying into town and wanted to streamline the purchase so I could take delivery on the way in from the airport, I wired funds (at the dealer’s request) to secure the deal. The next day, after receiving my money, the salesperson called (Wendy) to inform me there were mechanical issues with the car which would cost $3,000 - $4,000 to repair and they could not sell the vehicle at the agreed upon price. Though I was disappointed, I considered other options. First, since I was still under the belief the dealership was a cut above the rest, I attempted to locate another used vehicle in their inventory (and since they already had my money). Surprisingly, I did find a different make and model that I was willing to compromise on. It was $750 higher than the original vehicle. While it wasn’t what I was truly looking for, I offered to accept it for the same price as originally contracted. I also was agreeable to paying an additional $1,500 dollars above the purchase price for the repair, with the dealer picking up the rest (presumably mostly labor anyway since the job was indicated at 18+ hours). Between the two I expected to still move forward. My hope, however, was short lived... On the alternate vehicle, Wendy informed me they could not reduce the price at all and I would have to pay the full difference (never mind this wasn’t a problem I created. And, while I appreciate the dealer at least letting me know about the problem, they voluntarily took that risk by advertising the car for sale BEFORE they had cleared it mechanically). With respect to my offer to pay about half of the repair cost on the original vehicle, the dealer offered to sell it to me instead for $2,000 less, with me getting the repair done elsewhere. According to the salesperson, they were too busy in the shop to do the repair and would otherwise just auction the car off. The $3,000-4,000 repair had magically dropped in price by half. Finding another shop without a vested interest in the deal to do the work for half price wasn’t feasible, let alone assuming all responsibility for any other mechanical problems that may have been present. So after finding no reasonable compromise from the dealer, I gave in and asked for them to wire my funds back to my account. But wait, there’s more. They couldn’t do that either… The salesperson informed me they weren’t allowed to wire funds back and would have to send a check. I bank entirely online, which would greatly extend the time before my funds would be available again to purchase another car, as I would have to deposit the check via an online image. Awesome. The refund request occurred on a Friday and though I asked for clarification why the funds could not be wired to me, I received no answer. On Monday, I reached out again. Shortly thereafter, someone named “Dave” (apparently the sales manager) called and said it was “the policy of the owner” not to wire refunds back to customers. After explaining my situation again, the best he could offer was a check to be overnighted. I asked if the check would be certified, but of course that was rejected as well. I guess I should have just sent them a check to purchase the car since they apparently prefer doing business without guaranteed payment. Dave promised me an update by the end of the day. Keeping right in line with how this company does business, I did not get one. After reaching back out at the close of the day, the salesperson confirmed the FedEx was sent. My only recourse was to open a local bank account so I can physically deposit the check before my flight, with the hope the funds will become available sometime less than the “up to 9 days” advised by my online bank. At the end of the day, the customer is the top priority only as long as it’s convenient for the dealership. Just be sure to recognize that all of the customer-focused “fair deal for everyone” talk is just that - talk; when the rubber meets the road, you’re dead last. I’m sure somewhere there is a dealer with integrity in the state of Florida, though my hopes are fading fast. Thanks, Hyundai of Central Florida. More

Price told on phone was price paid. Ryan Hawley was knowledgeable and personable. Mike got us a great rate. Highly recommend the dealership and both mentioned. knowledgeable and personable. Mike got us a great rate. Highly recommend the dealership and both mentioned. More

My wife and I were there Sunday when we witnessed blatant verbal abuse from a manager to a female employee, yelling and abusive foul disgusting swearing including the F word. Disgusted we left. My wife call verbal abuse from a manager to a female employee, yelling and abusive foul disgusting swearing including the F word. Disgusted we left. My wife called back to ask the name she was told David something. This place does not deserve our business if they treat their employees this way. More

This was our best buying experience ever for a car and we've been married 53 years. Jade Gross was excellent in every way, knowledgable, personable, friendly and genuinely interested in us, the guest. H we've been married 53 years. Jade Gross was excellent in every way, knowledgable, personable, friendly and genuinely interested in us, the guest. He went out of his way to be sure we were comfortable with our new Santa Fe before we drove it off the lot! Please be sure Jade gets the excellent feedback he deserves! More

It’s hard not to buy a car from Jill Burke’s. She is one of the best sales persons I have dealt with. Great experience of the best sales persons I have dealt with. Great experience More