Hyundai of Central Florida

Lack of customer service RE: SIlver warranty- out $2,100! On 7/14/2019 we selected a used 2010 Lincoln MKZ from Hyundai of Central Florida, mainly because it was one that offered a "Silver" 50/50 warranty for On 7/14/2019 we selected a used 2010 Lincoln MKZ from Hyundai of Central Florida, mainly because it was one that offered a "Silver" 50/50 warranty for 60 days. As we live about 2 hours from the dealership, this gave me more confidence in getting a vehicle we wouldn't have to worry too much about repair-wise for the covered components. The next day I went to pair my phone and found it could not connect to the system, so I took it to a local Ford dealership to have it looked over. I paid for this repair out of pocket ($700+ for a new SYNC module install) as this wasn't on the covered items list. This was far from ideal but I have no real issues here, it is part of buying used sometimes. However, while having it looked over I was also told that the intermittent a/c operation was caused by a major issue that needed a costly repair. This is listed as a covered item in the written warranty. We tried MANY times to contact Hyundai of Central Florida about getting this repaired under the 50/50 warranty- we wanted to find out if there was any dealerships closer to our location where we could have the repairs done under the 50/50 agreement instead of making multiple trips across the state to the nearest Mullinax Ford (a 2+ hour drive each way), but we were obviously willing to make that drive if we had to. After a day or two even our service rep at the local Ford dealership where it was looked at tried unsuccessfully MANY more times to get in touch with someone there who could help with the warranty questions with no success- each time we were all just told the person who deals with warranty issues was "on vacation" and Hyundai of Central Florida would not even inform any of us when he would be expected back. We all also had zero success trying to get in touch with a manager or anyone else who would help us or even get us started with the process of getting our vehicle repaired under the warranty at any of their approved locations. This continued for a full week with no response from anyone at Hyundai of Central Florida, despite numerous calls and messages from us and our local Ford service rep. We finally had to give up trying to get any help from Hyundai of Central Florida and had to have it repaired at the local Ford dealership here, as we obviously couldn’t wait forever to get this resolved- and as zero progress had been made with contacting anyone at Hyundai of Central Florida we lost all confidence in the warranty actually being honored. We’re now 100% out of pocket around $2,100 total on all the a/c system repairs, of which half would have been covered if we would have been able to actually use the “silver warranty” offered on this vehicle. It is a shame, as we are looking to trade in our second vehicle soon and we were previously so happy with our initial experience that we were planning on a return trip to Hyundai of Central Florida for another vehicle. After this experience and all the money lost we will be going elsewhere due to the drastic change in customer service when it came to honoring the promised warranty, and we can no longer recommend this dealer. More

Great Salesperson! Ron was the most well-informed salesperson I've worked with in years. He knew every detail about the Genesis and went out of his way to impress. Gre Ron was the most well-informed salesperson I've worked with in years. He knew every detail about the Genesis and went out of his way to impress. Great approach, awesome personality and easy to work with. Even though I didn't end up buying a Genesis, I'd recommend Ron to anyone looking for a Hyundai or Genesis. More

From one car guy to another.. Central Florida Hyundai was my second Dealer of the day. The first had a $900 dealer fee and there was an undeniable feeling of secrecy when going ove Central Florida Hyundai was my second Dealer of the day. The first had a $900 dealer fee and there was an undeniable feeling of secrecy when going over numbers. We traveled to Clermont where my mom and I met Ryan. Immediately I was able to recognize he was genuine. He was able to get my mom a better car at a lower price, with the help of Eric the sales manager. I work in car sales at a brand that is considered competition to Hyundai. It says a lot that I was willing to do business with Eric and Ryan rather than making a deal with people I know and trust. The whole staff was friendly and I couldn’t have asked for a better experience. Cheers guys! More

Highway Star at Hyundai of Central Florida Purchased a new 2019 Elantra for my wife from this trustworthy dealership. This was my second time here and decided to choose them because two other o Purchased a new 2019 Elantra for my wife from this trustworthy dealership. This was my second time here and decided to choose them because two other ones did not live up to the Hyundai Promise. My salesperson Saul was not pushy or overbearing, he listened to all my concerns and always answered them politely and professionally. We took a good amount of time taking a test drive and he explained all the nuances and features of the totally redesigned vehicle. The process was extremely easy and everyone from the finance manager to the manager and general manager treated me with respect and dignity. The dealership was clean, friendly and well stocked with vehicles for all consumers. The deal was transparent with no hidden fees and this made the paperwork a breeze. Too many dealerships think it is always about them, here that is not true they value the customer and truly believe without them they would not exist. I highly recommend Saul, not just for his diligent work ethic in creating then finalizing my deal but believing its not about numbers its always about the name. Thank you, we are looking forward to purchasing from here in the near future. More

Pleased with my overall experience. I went to Hyundai Central Florida with my 20 year old son on a Saturday just to look at cars. We walked in and were greeted by a young man named Saul I went to Hyundai Central Florida with my 20 year old son on a Saturday just to look at cars. We walked in and were greeted by a young man named Saul Argueta. He listened to us, showed us cars and let my son test drive a few that were on my son’s wish list. My son is very knowledgeable about cars and knew exactly what he wanted, thank God. So, I guess that was a plus. Saul was very polite, courteous and knowledgeable about everything and whatever he didn’t know he found out right away. We didn’t feel pressured to buy and felt like we got a fair deal. To make the story short, every one was accommodating, pleasant and friendly. The process was fast considering how long my car buying experiences have been. I wanted to stay with the same bank in which I have multiple accounts and felt very satisfied. I am pleased with my sales agent, Saul Argueta, Hyundai and everyone there. After a few days, Saul reached out to me and answered some questions that we had. I never write reviews, but I felt responsible to let people know about the hassle free environment at HCF; but most of all I’m happy to share how happy my son is driving his 2019 Hyundai Veloster. More

Exceptional Service After being kicked to the curb by another local Hyundai Dealership located on West Colonial, my call was returned by Cesar Marquez and he immediately After being kicked to the curb by another local Hyundai Dealership located on West Colonial, my call was returned by Cesar Marquez and he immediately with his first words made me feel confident that I was going to be taken care of in my desperate time of need. Cesar along with Nate and Lori were a class act, for which the other dealership needs to take a page out of their book of customer service. They have went ABOVE AND BEYOND for me before even seeing my face or my vehicle. So Hyundai Central Florida is Stormy's new home (that's my Hyundai Sante Fe) and this is where I will purchase my 3rd Hyundai. You are so very appreciated!!! Thank you so much!!!!! More

Unbelievable and unexpected car buying experience In my opinion, Hyundai of Central Florida revolutionized the car buying experience. What an unexpected and unbelievable experience both my wife and I In my opinion, Hyundai of Central Florida revolutionized the car buying experience. What an unexpected and unbelievable experience both my wife and I had doing business here. While other typical dealers ask how they can earn your business after playing traditional and exhausting games, you don't get that here. We have been searching for a vehicle for months and were frustrated beyond belief with traditional car salesmen and shady dealership practices and not to mention wasted time and unanswered questions. I came across Hyundai of Central Florida by extending my search area. Angel Marquez was the first and the only person I had contact with. Angel was very polite and answered every question quickly. I live about 300 miles south of the dealership. Angel offered to drive the car to our doorstep FREE OF CHARGE!!! We took 10 minutes to complete the application on line and within 24 hours Angel delivered as promised. We were able to test drive and inspect the vehicle before signing any documents. Angel had all documents ready and reviewed every detail with us. The car was clean and good to go. Angel even had the plates and registration ready on the vehicle...no going to dmv! Process took 30 minutes and we never had to set foot in a dealership! No dealer fees, no hidden fees, bottom line pricing....just tax, title and registration! I noticed there were no car matts which were not mentioned as included on the window sticker. 2 days later we had new car mats delivered to our doorstep courtesy of Angel Marquez. This process seemed too good to be true...but it wasn't! Angel Marquez was a pure gentleman and never pushed or hounded us like everyone else at other dealerships did. I cannot give him enough praise. Do yourself a favor and save yourself from the stigma of car shopping and visit Angel Marquez at Hyundai of Central Florida...they earned our business! Thank you Angel Marquez for a great experience! By the way, the Tuscon drives like a dream! More

Best car buying experience I just bought my brand new 2018 Hyundai Elantra home Central Florida Hyundai George Spencer was my salesman who not only was straight forward without I just bought my brand new 2018 Hyundai Elantra home Central Florida Hyundai George Spencer was my salesman who not only was straight forward without any salesman BS . Not only did he not try to sell me things I did not need ...He saved me lots of money on unnecessary add ons George even spent an hour after the car dealership was closed to make sure everything was perfect with my car. More

Awesome!!! What they offer is what you get, everything upfront and anything pending gets done in a timely manner. Special thanks to Ryan great salesman, Eric an What they offer is what you get, everything upfront and anything pending gets done in a timely manner. Special thanks to Ryan great salesman, Eric and everyone else involved in my deal. Excellent place to buy or lease a Vehicle. More

Ron Thomas Provided Excellent Service Ron Thomas was respectful and engaging, and extremely patient with me as I went through the process of buying my first car. He handled unforeseen comp Ron Thomas was respectful and engaging, and extremely patient with me as I went through the process of buying my first car. He handled unforeseen complications with poise when we sat down in the first car and demonstrated both integrity and enthusiasm in his work, not to mention an incredible amount of experience in the car sales industry. He made sure to let me know that there was a car he considered a better deal (2/3rds the mileage for 1000 dollars less and an incredible interior in a smooth riding 5 speed sonata) than the corolla I was interested in (although my loyalty won out in the end.) When I started the purchasing process the staff made it quick and easy and I was out in under an hour. Couldn't have asked for a better experience and I'd be happy to come back with more money someday. More