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Hyundai of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.5
1,513 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,513 reviews

October 20, 2026

Great job well done. Only wish facility was larger. Love Hyundai cars. Will buy again. More

by Phil & Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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October 18, 2026

Any company would be lucky to have Isabella Ross's customer service skills! She could write the handbook on how to represent her company while taking care of her customers needs with quick responses a More

by lizdavis307
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in scheduling
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Oct 19, 2026 -

Hyundai of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2026

This dealership is locally known for its bad customer service. I brought my car for SERVICES and I was not told that there will be an extra fee for “shop fee”. I found out about this fee when I was ready More

by Jstefperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J J
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Oct 17, 2026 -

Hyundai of Cool Springs responded

Hi, thank you for taking the time to bring this matter to our attention. Here at Hyundai of Cool Springs customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. Please reach out us at (615) 235-0837 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

October 14, 2026

Good staff, waiting room, snacks and drinks. Also knowing there more than one person working on the cars. More

by sweetblt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
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Oct 16, 2026 -

Hyundai of Cool Springs responded

Hi, thank you for your kind words! I'm glad you enjoyed our good staff, waiting room, and the snacks and drinks we provide. We appreciate your recognition of our customer-centric approach, with multiple team members working on the cars, and we look forward to serving you again with our reliable and trustworthy service.

October 14, 2026

Exellent and very fast service. ..especially they dont keep you waiting too long...I was very pleased..thank you.... More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr..Thaeron Anderson
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Oct 16, 2026 -

Hyundai of Cool Springs responded

Hi Jimmy, thank you for your wonderful review! I'm thrilled to hear that you experienced excellent and very fast service without long wait times. We appreciate your trust in us and look forward to providing you with reliable support in the future.

October 12, 2026

JJ is the only reason I go there. He is honest and makes sure I am taken care of, every time More

by kcchiefchick
Recommend Dealer
Yes
Employees Worked With
JJ
Print
Oct 16, 2026 -

Hyundai of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2026

The dealer and the sales person did a terrific job of helping us find just the right vehicle when we wanted to end our lease and own a Hyundai More

by ricksmusic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2026 -

Hyundai of Cool Springs responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2026

While I appreciate the professionalism of the service dept, I don’t appreciate the constant attempt at upsells. First, a misc. list of upsells and then another list after inspection. I just want to get d More

by Jeff Ammerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Print
Oct 11, 2026 -

Hyundai of Cool Springs responded

Hi Jeff, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 235-0837 to share more details about your visit so we can make things right.

October 09, 2026

Advisor in service dept was pleasant and kind and explained clearly what was needed for my vehicle More

by phschipani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Print
Oct 11, 2026 -

Hyundai of Cool Springs responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2026

Friendly and efficient service. Best experience I’ve had with them. Tanner was very helpful. More

by swh57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Print
Oct 11, 2026 -

Hyundai of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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