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Hyundai of Cool Springs
Franklin, TN
1,517 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,517 reviews
November 05, 2026
Excellent service, need games in waiting area. ....very cordial employees thank you very much for everything ....very cordial employees thank you very much for everything More
by wickedale1994at
Employees Worked With
Other Employees :
Jackson King
November 03, 2026
Easy to work with and friendly staff. Plenty of inventory and flexible ownership options. Would do business with them again. Plenty of inventory and flexible ownership options. Would do business with them again. More
by kjaenicke
November 02, 2026
Service appointments always seem to more frustrating than they should be. In my last visit I didn’t receive an update on my car until I asked 4+ hours after it started. Then when I called in to pick it up I they should be. In my last visit I didn’t receive an update on my car until I asked 4+ hours after it started. Then when I called in to pick it up I was on hold for 20+ minutes to get a rep in the service department. The AI phone system is annoying. More
by barbsbq
Employees Worked With
JJ
October 26, 2026
Customer service 5 star. The service coordinators down to the technicians it, was a very good experience first time at this dealership but it will be the dealership of c The service coordinators down to the technicians it, was a very good experience first time at this dealership but it will be the dealership of choice When I need service. More
by smmathis32
Employees Worked With
Dylan service coordinator.
October 18, 2026
Any company would be lucky to have Isabella Ross's customer service skills! She could write the handbook on how to represent her company while taking care of her customers needs with quick responses a customer service skills! She could write the handbook on how to represent her company while taking care of her customers needs with quick responses and updates, She takes customer care to a new level! A true professional! More
by lizdavis307
Employees Worked With
Dave in scheduling
October 16, 2026
This dealership is locally known for its bad customer service. I brought my car for SERVICES and I was not told that there will be an extra fee for “shop fee”. I found out about this fee when I was ready service. I brought my car for SERVICES and I was not told that there will be an extra fee for “shop fee”. I found out about this fee when I was ready to swipe my card at checkout after services were done. The extra fee defeats the purpose of using a coupon therefore looks like a scam. More
by Jstefperez
Employees Worked With
J J
