Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Cool Springs
Franklin, TN
1,459 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,459 reviews
November 02, 2016
Slow email questions response from internet sales unit Its over one day still no response after email sent, salesman communication skill needs to improve. I didn't encounter friendly Customer service wit Its over one day still no response after email sent, salesman communication skill needs to improve. I didn't encounter friendly Customer service with this gentleman. More
by First Time Hyundai new car buyer
Employees Worked With
Joe Steadman
November 02, 2016
Pleasant Experience Oscar was a very nice guy and a good salesman. He put me in the car that was just right for me. Would highly recommend him. Oscar was a very nice guy and a good salesman. He put me in the car that was just right for me. Would highly recommend him. More
by Peggy
November 01, 2016
Very Pleased Very pleased. Loved my last Santa Fe and after some repair and maintenance and over 100,000 miles decided to lease a new Santa Fe. Thank You Very pleased. Loved my last Santa Fe and after some repair and maintenance and over 100,000 miles decided to lease a new Santa Fe. Thank You More
by alexcasa
Verified CustomerOctober 28, 2016
Unprecedented professionalism Hyundai of Cool Springs is the most efficient and professional dealership I have ever worked with. They were very informed on their vehicles and liste Hyundai of Cool Springs is the most efficient and professional dealership I have ever worked with. They were very informed on their vehicles and listened to my needs as a customer. Once they found me the exact vehicle I was looking for they were incredibly professional and amicable to finding the best deal for both parties possible. I can't say enough about how great an experience it was. More
by jonathanjohnson42
Employees Worked With
Frank, Craig Francis
October 25, 2016
Great Experience Pleased with the professional and courteous service we received yesterday. We were in a bind on a Sunday evening, by discovering my daughter's car had Pleased with the professional and courteous service we received yesterday. We were in a bind on a Sunday evening, by discovering my daughter's car had no working brake lights. We tried to replace the bulbs and fuse ourselves that night, but they still would not work. We called Hyundai of Cool Springs on Monday morning and brought the car in with no appointment. The service dept was very busy and had a full load that day. I explained my daughter was having to drive back to college that day, and we would need the car back whether it was fixed or not, but would appreciate anything they could do to see what the problem was quickly. Three hours later, they called and had found the brake switch was bad, replaced the switch and bulbs and got her on the road at lunchtime. She made it back to her college before dark, in a working, safe vehicle, which alleviated a lot of stress on her parents! Can't thank Mike Pierce and Eric Warner enough for helping us out in a precarious situation, so quickly. More
by Connie
October 21, 2016
New Hyundai Santa Fe Second time buying a car from this dealership. Great staff and excellent service from everyone. I will be with this dealership for a long time. Very h Second time buying a car from this dealership. Great staff and excellent service from everyone. I will be with this dealership for a long time. Very happy with my New Santa Fe! More
by asutracy
Employees Worked With
Oscar Benavides
October 15, 2016
Good experience Very pleased with way we were treated on test drive. Came back several months later to purchase because of treatment and test drive. Do not like taki Very pleased with way we were treated on test drive. Came back several months later to purchase because of treatment and test drive. Do not like taking a survey that requires comments, especially more than 25 words.... More
by pgeisen0
Employees Worked With
Craig Francis, Corey Carpenter
October 12, 2016
New car! My wife and I love this dealership and our Hyundais. We will continue to come back for our service and future new vehicle needs. Thanks to Frank and h My wife and I love this dealership and our Hyundais. We will continue to come back for our service and future new vehicle needs. Thanks to Frank and his crew for another great car buying experience! More
by daneidem
October 12, 2016
Thanks Hyundai of Cool Springs Easy transaction with no hidden expectations. Thanks for a very pleasant, no pressure car buying experience. We'll definitely put you all on the list Easy transaction with no hidden expectations. Thanks for a very pleasant, no pressure car buying experience. We'll definitely put you all on the list for another purchase when the time comes. More
by markbest130
Employees Worked With
Oscar Benavides
October 10, 2016
A+ Customer service Hyundai Cool Springs service always takes care of me. Their answer is always yes. They're always willing to take care of me& my car needs. I live over Hyundai Cool Springs service always takes care of me. Their answer is always yes. They're always willing to take care of me& my car needs. I live over 30miles from them& i choose their service center over any other More
by Rbarker10
Employees Worked With
James Falcone
