Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Cool Springs
Franklin, TN
1,496 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,496 reviews
November 26, 2016
Dealership The experience was good, and I am well pleased with the staff and the service at this dealership. I look forward to years of working with them The experience was good, and I am well pleased with the staff and the service at this dealership. I look forward to years of working with them More
by johnx32
Verified CustomerEmployees Worked With
Oscar Benavides
November 24, 2016
Selecting the right car Cory Carpenterwas very helpful and patient with helping select the suv that fit my needs. Finding the color that I wanted in less than 24 hours. Cory Carpenterwas very helpful and patient with helping select the suv that fit my needs. Finding the color that I wanted in less than 24 hours. More
by tbcfour
Employees Worked With
Corey Carpenter
November 17, 2016
Hyundai Cool Springs Great customer service! Everyone is happy to help with anything as soon as you walk in the door. Financing my car and signing all the paper work was Great customer service! Everyone is happy to help with anything as soon as you walk in the door. Financing my car and signing all the paper work was a much easier process than I ever could have imagined. I guess it also helps when you walk in the door knowing exactly what you want but Craig (my salesman) had to do the research to find the EXACT car that I wanted. I drove it off the lot within a week. I'm very happy with my beautiful new Genesis Coupe! More
by chelseainman
Employees Worked With
Mike Pierce, Craig Francis
November 14, 2016
Oscar is the best! We were "just looking", but after a little time with Oscar and his guidance and instruction on the vehicle, we were sold again on the value and qualit We were "just looking", but after a little time with Oscar and his guidance and instruction on the vehicle, we were sold again on the value and quality for the price of another Hyundai vehicle. As repeat customers we knew he was truthful and didn't pressure us. We also knew the price and deal offered was competitive and fair. When we are looking at our next purchase, he will be our first call. More
by trahbag
Employees Worked With
Oscar Benavides
November 11, 2016
A Friendly place to buy a car Hyundai is a very good place to do business. Their first and foremost concern is with the customer and they have demonstrated such in the past. I wou Hyundai is a very good place to do business. Their first and foremost concern is with the customer and they have demonstrated such in the past. I would gladly recommend this dealership to anyone. More
by fjharp
Employees Worked With
Corey Carpenter, James Falcone
November 10, 2016
Excellent Customer Service I was being blessed with a new car by my dying grandfather, and Oscar was willing to help. He took a very hard life situation, and a very sad moment, I was being blessed with a new car by my dying grandfather, and Oscar was willing to help. He took a very hard life situation, and a very sad moment, and turned it into a pleasant experience. Thank you Oscar for your professionalism, your sympathy, and your willingness to go the extra mile to make sure that everything I wanted in a brand new car was delivered promptly. With Oscar's help, I found the perfect car; yet I wanted a different color; he promptly called the sister dealerships and found a car that would suit my color and needs. The car was delivered within days and Oscar took the time to explain every fine detail about the car. I have never had a car buying experience quite like this, and I am so thrilled with the outcome. We will definitely be back. More
by gainamead2
November 03, 2016
Excellent Overall experience was Exceptional. I've bought over 100 cars in my life time, and Cool Springs Hyundai is probably the best dealership I have worked Overall experience was Exceptional. I've bought over 100 cars in my life time, and Cool Springs Hyundai is probably the best dealership I have worked with. More
by chrismorse0
November 02, 2016
Slow email questions response from internet sales unit Its over one day still no response after email sent, salesman communication skill needs to improve. I didn't encounter friendly Customer service wit Its over one day still no response after email sent, salesman communication skill needs to improve. I didn't encounter friendly Customer service with this gentleman. More
by First Time Hyundai new car buyer
Employees Worked With
Joe Steadman
November 02, 2016
Pleasant Experience Oscar was a very nice guy and a good salesman. He put me in the car that was just right for me. Would highly recommend him. Oscar was a very nice guy and a good salesman. He put me in the car that was just right for me. Would highly recommend him. More
by Peggy
November 01, 2016
Very Pleased Very pleased. Loved my last Santa Fe and after some repair and maintenance and over 100,000 miles decided to lease a new Santa Fe. Thank You Very pleased. Loved my last Santa Fe and after some repair and maintenance and over 100,000 miles decided to lease a new Santa Fe. Thank You More
by alexcasa
