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Hyundai of Cool Springs

Franklin, TN

4.4
1,459 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,459 reviews

June 03, 2013

Manny explained which services would be included, they were completed in a timely manner, cost was less than quoted and car was ready when promised! More

by Ra52hel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2013 -

Hyundai of Cool Springs responded

Thanks for taking the time to share your experience. We appreciate your business.

June 01, 2013

Factory recall appointment. Service representative estimated apprximately one hour but was finished in about 45 minutes. The car was cleaned and other available services and amenities were explained. More

by taftld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jun 11, 2013 -

Hyundai of Cool Springs responded

We are glad you left with a good feeling and enjoyed the refreshments. Thanks for letting others know about your experience.

May 30, 2013

It was 1:30 PM when the check tires light came and the tires did not appear low to my eye sight. This is the first time this has happened in the 2 years of owing this car. Arrived at dealership approx. More

by Robinett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2013 -

Hyundai of Cool Springs responded

We are glad your shopping was not interrupted! Thanks for bringing your car to us and for sharing your experience!

May 25, 2013

Bought 2011 Sonata from dealership and it has 40,000 miles on it. The power door lock went out on the driver's side. Took car in for repair and it was still under warranty. This was first problem I'v More

by terryk532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2013 -

Hyundai of Cool Springs responded

We are glad you enjoyed the new customer lounge during your wait. Thanks for the service business and for the kind words. Enjoy your Sonata!

May 10, 2013

I knew exactly what I wanted to purchase and found 5 vehicles at 5 different dealerships. I inquired at all 5 dealerships. Within 5 minutes of my email, Zach Tilley at Hyundai of Cool Springs called me. More

by katielovesmike80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Tilley and Mike Thompson
May 11, 2013 -

Hyundai of Cool Springs responded

Thanks for the recommendation and taking the time to share your experience! We hope to see you at your next scheduled maintenance.

May 03, 2013

Oscar was great. This dealership is honest and helpful at resolving issues. They were very honest and explained things well. I highly recommend them for a new car purchase. More

by adamryan1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Oscar Benavides
May 11, 2013 -

Hyundai of Cool Springs responded

Thanks for the great comments! We appreciate your business.

March 10, 2013

My wife and I bought what we was told was a new vehicle, but a year later we went to get it repaired and found out the whole back end had been repaired. Frank, the owner said he would give us $300.00, and t More

by corychhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Odrobina
Mar 12, 2013 -

Hyundai of Cool Springs responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership.

February 18, 2013

Bought a 2011 Hyundai sonata two weeks ago, trading in my 2004 Chevy trailblazer. Overall good pricing and friendly staff. Very accommodating and good customer service. More

by Bvfearing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Benavides
February 01, 2013

Oscar was very intuitive about our needs and showed us Oscar was very intuitive about our needs and showed us several cars that met our criteria. He was prompt and attentive and we were able to drive More

by jwingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Oscar Benavides
February 01, 2013

This dealership has serviced my car for years thanks to Manny. I met Oscar during a service visit and while waiting for repairs, he worked hard to get me into a 2013 Santa Fe. He was successful, found th More

by hellosantafe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Benavides
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