Hyundai of Cool Springs

James Haynes and Brian Quach are truly exceptional! They went above and beyond at every step to make what could have been a complicated process feel seamless and stress-free. From the very beginning They went above and beyond at every step to make what could have been a complicated process feel seamless and stress-free. From the very beginning, James and Brian moved mountains to secure exactly what I wanted — a 2026 Palisade Hybrid AWD with Calligraphy trim — in the exterior and interior color I wanted to boot...and they handled the entire process with professionalism, transparency, and attention to detail. They were proactive, responsive, and clearly committed to making sure everything was done right, not just fast. What stood out most was how flawlessly the purchase and delivery were executed. No surprises, no pressure, no wasted time — just clear communication and follow-through at every stage. It’s rare to find a team that combines deep product knowledge with genuine customer care, but James and Brian absolutely do. If you’re looking for a dealership experience where you feel respected, informed, and taken care of — especially for a high-demand vehicle — ask for James Haynes and Brian Quach. I couldn’t be happier with my new Palisade and the experience they provided. Highly recommend!! More

When we purchased a 2019 Santa Fe, this dealer had the best price and we loved our salesman. Now when we shopped for a 2026 Santa Fe, we researched diligently across Middle Tennessee. Again, this dealer h best price and we loved our salesman. Now when we shopped for a 2026 Santa Fe, we researched diligently across Middle Tennessee. Again, this dealer had the best price. We were thoroughly pleased with James as our salesman.. He was knowledgeable before and after the sale. We highly recommend Cool Springs Hyundai and James Haynes. More

Took it to this dealer to have the engine replaced due to known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are r known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are refusing to replace under warranty amd want over $800 to replace a part that costs less than $100. They also told us we needed a transmission service and cabin air filter. The transmission had been serviced 1 week prior and the cabin air filter was also replaced at this time. This dealership service department will not stand behind their work and are dishonest. Stay away from this dealership More

James and the team at Hyundai of Cool Springs were fantastic to work with. They made the entire process smooth and were extremely respectful of our time. We were on a tight schedule, and James went ab fantastic to work with. They made the entire process smooth and were extremely respectful of our time. We were on a tight schedule, and James went above and beyond to make sure everything stayed on track. Before we arrived, he provided detailed information about the vehicle and had it pulled up front and ready to go. The test drive was easy and comfortable, and while we were finalizing the sale and financing with his management, James took the initiative to have the car detailed and the gas topped off. The whole experience was painless, efficient, and genuinely pleasant. James was friendly, attentive, and even offered local restaurant recommendations while the paperwork was being completed. Highly recommend working with him. More

James was super friendly and new everything about the car that we were interested in. that we were interested in. More

James was SO wonderful to work with. I am a first time car buyer & he walked me through every step with guidance and had my best interest in mind. He made the entire process enjoyable, w I am a first time car buyer & he walked me through every step with guidance and had my best interest in mind. He made the entire process enjoyable, while keeping us laughing and excited about our big purchase. He is super knowledgeable and experience in the car industry, as a bonus. Would recommend James to anyone and everyone! More

I’m 74 and have bought a lot of vehicles from dealerships, the treatment my wife and I received from the manager was the worst. He raised the advertised price of the vehicle by $4k because he wo dealerships, the treatment my wife and I received from the manager was the worst. He raised the advertised price of the vehicle by $4k because he would loose money if he honored, very rude and unethical. More

We test drove a vehicle on a Saturday, The sales rep followed up with us the following Monday. We sent him information to work on a deal for on Wednesday. The sales rep didn't acknowledge getting the in followed up with us the following Monday. We sent him information to work on a deal for on Wednesday. The sales rep didn't acknowledge getting the information so I followed up on Thurs. He said he would get right on it. A week later, I sent a msg to see if he had info for us and he apologized and said he'd do it now. It's been two more days and I haven't heard a peep from him. Terrible customer service. We will move on to another dealer who has better customer care and concern. More

If I could give negative 5 stars, I would. If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRU If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRUST ME. My engine died unexpectedly, and the manufacturer recommended this dealership based on proximity. Unfortunately, I didn’t know any better — and that mistake cost me weeks of stress and frustration. It took two weeks just to get an appointment, with no mention of delays or staffing issues. When my car was finally towed in, the service advisor told me they’d diagnose it and submit a claim to the manufacturer within a day or two. I was even given a number to call or text directly. But then… nothing. Two days passed. Then four. I texted on a Friday — no reply. Called and left a message Saturday — no reply. Sent another message Monday — still no response. Even the manufacturer rep could not reach them after trying for two days. When I showed up in person the following Saturday — a full week after my car arrived — I found out that NOTHING had been done. The service manager gave me excuses about how it’s a “four-hour job to diagnose,” yet my car had been there two weeks. No apology, no urgency, no effort to help — not even offering a courtesy or rental car. The lack of professionalism was unreal. Trying to transfer my car to another shop was a nightmare too. I tried on three separate occasions to arrange a transfer, leaving message after message. Again — no call back. Eventually, I had to call the sales department, and thankfully, someone there had the decency to help get me connected. Bottom line: This dealership offers the worst customer service I’ve ever experienced. You’ll waste your time, your energy, and potentially your money — and get nothing in return but mental exhaustion. I wouldn’t wish this kind of treatment on anyone. More

Alex Davis the GM resolved a service issue my daughter had when she brought in her vehicle for an oil change. Alex handled the issue with a professional and respectful manner. had when she brought in her vehicle for an oil change. Alex handled the issue with a professional and respectful manner. More