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Hyundai of Cool Springs
Franklin, TN
1,445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,445 Reviews of Hyundai of Cool Springs
November 01, 2015
Selling a used car as new! The owner/manager stated that they have a 2016 "new" demo car that his wife had been driving. It had over 3,000 miles on it. I have a quote (worksheet The owner/manager stated that they have a 2016 "new" demo car that his wife had been driving. It had over 3,000 miles on it. I have a quote (worksheet) for the vehicle VIN KM8SRDHFXGU135998 in hand from the dealer stating that the mileage is 0 and the car is NEW. According to the dealership, Hyundai does not allow them to sell these vehicles as demo's, so they cannot discount the vehicle. Had I bought a "New" vehicle there, drove it 3,000 miles, and then brought it back to trade in, I would bet they would call that a USED vehicle. Granted, the car has never been titled, therefore technically it is new, but realistically it is not. My wife and I wasted over 2 hours of our time. Don't waste yours! Our salesman, Karl was actually a nice guy. I wish I could say the same for the rest. More
by Unsatisfied
Employees Worked With
Josh Armstrong
October 31, 2015
Repeat Customer This is our second lease purchase with Hyundai of Cool Springs and we couldn't imagine going anywhere else. We have been nothing but pleased with our This is our second lease purchase with Hyundai of Cool Springs and we couldn't imagine going anywhere else. We have been nothing but pleased with our automobiles and the service we have received from everyone at the dealership, especially Oscar Benavides. We considered going to a dealership closer to our home but Oscar's superior service cannot be beat! More
by PALMEIRARENEE
Verified CustomerEmployees Worked With
Oscar Benavides
October 27, 2015
Such an smooth process! Came in to town for a quick trip and to buy a car, the dealership made this such a smooth process from picking out the car to financing. Thanks for t Came in to town for a quick trip and to buy a car, the dealership made this such a smooth process from picking out the car to financing. Thanks for the wonderful experience! More
by ASHLEY.DWIRE
Employees Worked With
Karl Willadsen
October 26, 2015
Good Experience This was a good buying experience. Sales person was very knowledgeable and helpful. Car performed as we expected. We would shop at this location again This was a good buying experience. Sales person was very knowledgeable and helpful. Car performed as we expected. We would shop at this location again. More
by DOUGLAS_AKERS
Employees Worked With
Craig Francis
October 24, 2015
"There is such a thing as a great auto buying experience." We are made welcome by the staff, whether is Oscar calling to check up on my car and family, the experience of the finance (Mark) department, and the We are made welcome by the staff, whether is Oscar calling to check up on my car and family, the experience of the finance (Mark) department, and the people in the service department to us are all FIVE Star. This is why we drive 40 miles to get the REAL customer service you can only hear about -- we get it here. -- Mr. & Mrs. Harris Goodlettsville TN More
by PRESHIASMUSIC
Employees Worked With
Oscar Benavides, Mark Salvino
October 23, 2015
Great Staff, Could have used more post-purchase follow up Bruce is wonderful. He is personable, straight forward, and well-informed. I may not have bought a Hyundai, if he was not my salesman, and I love the Bruce is wonderful. He is personable, straight forward, and well-informed. I may not have bought a Hyundai, if he was not my salesman, and I love the car I bought. Everything went great through the purchasing process. My only critique is that after the purchase, hearing back from the staff was not as easy as prior to the purchase. More
by KFW3218
Employees Worked With
Mark Salvino
October 21, 2015
Great Experience! Had a great experience buying my Hyundai Tuscon. Everyone was so friendly and helpful. They were also willing to work out price that was agreeable. Had a great experience buying my Hyundai Tuscon. Everyone was so friendly and helpful. They were also willing to work out price that was agreeable. More
by MELISSACLAYTON51
Employees Worked With
Oscar Benavides, Mark Salvino, Matt Jackson
October 21, 2015
Outstanding and beyond expectations Everyone was nice, professional and attentive to my needs. The follow up to get me a better deal after I had left was completely unexpected and really Everyone was nice, professional and attentive to my needs. The follow up to get me a better deal after I had left was completely unexpected and really appreciated. I forgot the gentleman's name that in the finance manager but he was also a tremendous help. These people you have are top notch! More
by ROCK572
Employees Worked With
Thomas Pacconi, Oscar Benavides, Sam Mayfield
October 10, 2015
Truly Blessed I was greeted immediately. The most streamline process I have experience this far in buying a car. Everyone that helped me remain focus on my needs an I was greeted immediately. The most streamline process I have experience this far in buying a car. Everyone that helped me remain focus on my needs and never stop working for me. I got an amazing APR rate, my monthly payments remained in my desire range, and I got the car that I wanted. Amazing customer services. When I got there I only had to test drive the car I wanted and complete paperwork. Everything was already done before I got that. This was an effortless process and I was truly blessed by my sales team: Josh Armstrong, Oscar Benavides, and Mark Salvino. Thank you Hyundai for the great sales experience! More
by JAKEAMOODY
Employees Worked With
Josh Armstrong , Oscar Benavides, Mark Salvino
October 05, 2015
The best new car buying experience in my life! Hyundai of Cool Springs will treat you with respect as you do your investigation of the vehicles and your pricing. They will not try to force you into Hyundai of Cool Springs will treat you with respect as you do your investigation of the vehicles and your pricing. They will not try to force you into vehicles or deals that you do not want. This has been absolutely one of the best car buying experiences of my life...treated courteously, knowledgeably, and given a honestly good deal on the vehicle of my choice. Both Matt and Sam worked with me to get the exact car I wanted. Where other dealerships said no- Sam and Matt said- let's see what we can do. This is what a car buying experience should be! More
by Keven
Employees Worked With
Matt Jackson, Sam Mayfield
