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Hyundai of Cool Springs
Franklin, TN
1,445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,445 Reviews of Hyundai of Cool Springs
August 18, 2015
I would recommend to others looking to purchase a vehicle and/or trade an old vehicle. Courteous staff and willing to assist and meet your needs. to others looking to purchase a vehicle and/or trade an old vehicle. Courteous staff and willing to assist and meet your needs. More
by JACQUE403
Verified CustomerEmployees Worked With
Oscar Benavides, Mark Salvino
August 11, 2015
My Fifth Hyundai Sonata I was very satisfied how the salesperson treated me - He let me choose the car I wanted and didn't try to sell me a more expensive model - Also the se I was very satisfied how the salesperson treated me - He let me choose the car I wanted and didn't try to sell me a more expensive model - Also the service person I was introduced to was very polite. More
by CPETYAK
August 11, 2015
It was a good experience & I'm glad it was not drawn out. Mr. Benavides was very helpful and professional and explained the features of the car which I really needed to know. He was training a young man who d Mr. Benavides was very helpful and professional and explained the features of the car which I really needed to know. He was training a young man who did a great job in answering my questions. More
by LILYCLEVELAND777
Employees Worked With
There was a young Afro American in training that was also very professional & helpful , Oscar Benavides
August 10, 2015
Bought 3 cars and still treated without respect Bought 3 cars, 2 Hyundais and 1 Ford from this dealer. The Ford had problems as soon as it was driven off the lot - brought it to the service dept tw Bought 3 cars, 2 Hyundais and 1 Ford from this dealer. The Ford had problems as soon as it was driven off the lot - brought it to the service dept twice and was told it was "bad gas and would work itself out". Finally took it to my Firestone dealer who said it was the transmission. After several attempts to get service, they transferred the car to a Ford dealer - faulty clutch on the transmission - a safety issue. Ford ordered the part and now the car has to be in service for 4 days. After making at least 10 phone calls to both dealers for a loaner vehicle (which we were promised), no one will take responsibility for the problem. I spoke with ERIC in SERVICE at HYUNDAI many, many times, and he absolutely refuses to help. So now my car, which was faulty at purchase, although they refused to acknowledge that fact, has to be in the shop for another 4 days and no one will provide a loaner or rental vehicle so that I can get back and forth to work. DO NOT EXPECT HELP FROM THE HYUNDAI SERVICE DEPARTMENT More
by ANTIHYUNDAISERVICE
August 07, 2015
Trading our old Sonata for a new one from. The moment we arrived at the Dealer Oscar was helpful and very supportive. He explained all the features and found the right Sonata for me. I from. The moment we arrived at the Dealer Oscar was helpful and very supportive. He explained all the features and found the right Sonata for me. I could not have asked for a better experience. I would recommend Oscar in particular and the Dealer as well. First rate experience. Thank you Oscar ! More
by Sonatakiki1945
Employees Worked With
Oscar Benavides
August 06, 2015
First new car ever Quality and affordable is a win win!We are proud of this USA made car. The buying experience was professional and informative and efficient. Thank yo Quality and affordable is a win win!We are proud of this USA made car. The buying experience was professional and informative and efficient. Thank you More
by DANIELCHERYL50
Employees Worked With
Oscar Benavides, Mike Pierce
August 04, 2015
A Wonderfull Car Buying Experance 1st Cool Springs Hyundai had the best prices around. Me and My wife went to buy a used car and we meet JB who was very helpful. We took a test drive a 1st Cool Springs Hyundai had the best prices around. Me and My wife went to buy a used car and we meet JB who was very helpful. We took a test drive and we found our car. JB made the process quick and easy. I would also like to say that Mark Salvino great and made the finance part a breeze. More
by Hyundai2099
Employees Worked With
Mark Salvino
August 02, 2015
Hybrid Car buying can be a real hassle, but buying our Hyundai Sonata Hybrid was quick and easy. Everyone was polite and helpful--especially Oscar Benavides Car buying can be a real hassle, but buying our Hyundai Sonata Hybrid was quick and easy. Everyone was polite and helpful--especially Oscar Benavides. More
by 42mpghappy
Employees Worked With
Oscar Benavides
July 27, 2015
LOVE ONLY, FEAR NOT I just turned 40 and had been driving a Volvo for 13 years. I was scared to buy a new car… so many choices and such a large dollar purchase for me. I just turned 40 and had been driving a Volvo for 13 years. I was scared to buy a new car… so many choices and such a large dollar purchase for me. I loved the feel of the import but it was time for a new car! After shopping around, I chose Hyundai. Oscar was my sales guy and was very informative, professional, fun and honest about the cars and what my best fit could be. The car is great, the sales staff is great and I would gladly go back and buy another car! Also, inquire about rebates and discounts, Hyundai is LOADED with ways to save! I've been driving the car since July 7th and It simply feels great! More
by AUDIOJNKY
Employees Worked With
Oscar Benavides
July 23, 2015
bought last three cars here Great service. Very kind and friendly salesperson. All questions answered quickly, and no surprises with the buying experience. Would highly recomm Great service. Very kind and friendly salesperson. All questions answered quickly, and no surprises with the buying experience. Would highly recommend dealership and my salesperson to anyone who is interested. Very professional. More
by SPENCERSTEPHANIE2
Employees Worked With
Zack Tilley
