Hyundai of Cumming

Service Department Lacking I took my 2011 Santa Fe SE to Hyundai of Cumming for a simple service procedure after having read so many positive posts on SureCritic. My experience I took my 2011 Santa Fe SE to Hyundai of Cumming for a simple service procedure after having read so many positive posts on SureCritic. My experience was anything but positive. First, I want to state that the Service Manager, Will Bobersky, was very professional and apologetic when made aware of the issue. Aside from Mr. Bobersky, my first experience with the service department was not good. I called in advance and was told they could perform a specific service and was quoted a price. I drove 40 minutes out of my way to have this work done thinking that being a brand new dealership and touting “state of the art facility” that this would be a good choice. I was completely mistaken. Not only did they not perform the correct service on my vehicle, when I asked verbally twice and had put it in writing on my service request form, but when I picked up my vehicle and questioned it, I was told “we don’t perform that service here”. So almost $200 for a service I didn’t need and their only response was they’d give me 4 free oil changes. Forget the time, frustration and cost I’d already had to deal with. And why would I drive 40 minutes each way for something I can do on my own in 30 minutes at home?! That may have been the only option open to offer, but I feel they certainly missed the point. I should have been offered a complete refund. This was the equivalent of requesting an oil change, but only having the filter replaced. I simply cannot recommend this service department. I wish the service advisor had paid more attention to what I’d asked to be done instead of worrying about upselling me on $2300 of Services I didn’t ask for. Side note: My phone number left for a service contact was given to sales. I received a text inviting me for a test drive of a 2019 Santa Fe while having dinner that night. This was a huge turn off and gives the dealership a negative look in my opinion. More

No pressure. Chris was great. Answered all questions and did not pressure me. I brought a male friend the first time, just myself the second. Felt the guy who d Chris was great. Answered all questions and did not pressure me. I brought a male friend the first time, just myself the second. Felt the guy who did the quote left off the $2500 rebate because I was a female by myself and thought I would not notice. I DID notice and he put it back in. More

Great car-buying experience! We were delighted with our experience at Hyundai of Cumming! No high-pressure sales pitch or hours of waiting around in the showroom. After greeting u We were delighted with our experience at Hyundai of Cumming! No high-pressure sales pitch or hours of waiting around in the showroom. After greeting us on the lot, Chris gave us time to "browse" the inventory at our leisure. When we went back the next day, he was ready and willing to answer all of our questions, put us in the car we wanted and work with us to get the best possible price. Chris is very knowledgeable and did a great job explaining all the bells and whistles. This is the most efficient dealership we have ever dealt with. Welcome to the neighborhood Hyundai! More

Professional Working with Chris Gardner on my car buy was a very hassle free experience from the time he answered the phone to the time we walked out of he’s offi Working with Chris Gardner on my car buy was a very hassle free experience from the time he answered the phone to the time we walked out of he’s office ,Thank you Chris . More

As pleasant as a dealership visit gets! No pressure, good deals, and went out of their way to help with all aspects of the process. Helped us work through some financing hurdles as well as d No pressure, good deals, and went out of their way to help with all aspects of the process. Helped us work through some financing hurdles as well as digging up and delivering the exact vehicle I wanted. No complaints at all. More

Great New Dealership, seasoned Professional Salesman Chris met us with a smile. He was very attentive to our needs. He let us look and talk with no pressure. He offered us the best deals he had in stock Chris met us with a smile. He was very attentive to our needs. He let us look and talk with no pressure. He offered us the best deals he had in stock and said he could find us what we wanted if he didn’t have it in stock. We shopped with three Hyundai dealers. When another dealership gave us a good offer, I called Chris and he introduced me to his store manager, Mr. Vega, and they worked quickly to find a way to make us a better offer. And even after we settled on a price which was slightly higher than my best price, he found a way to match that better price. The bottom line was his dealership had what I wanted in stock, but Chris made the process pleasurable and smooth. And he helped me learn about all the special features on my new car and followed up with a call the next day and has answered questions over the phone when I called him. More

Great customer service It was a pleasure doing business at Hyundai of Cumming. It is a beautiful new dealership with lots of inventory and great prices. It was excellent t It was a pleasure doing business at Hyundai of Cumming. It is a beautiful new dealership with lots of inventory and great prices. It was excellent to work with Chris. He followed up with all of my e-mails and phone calls. He provided timely and accurate quotes to me with actual pricing. No gimmicks, no games. He was knowledgeable about the brand and not pushy at all. I would highly recommend Chris and the dealership. More

Finally, a pleasant dealership experience! Chris, El Rico and Stan were all great to deal with. No pressure, no silly dealer games. Just a pleasant, all-around experience. Very pleased with Chris, El Rico and Stan were all great to deal with. No pressure, no silly dealer games. Just a pleasant, all-around experience. Very pleased with Chris and the whole Hyundai of Cumming team! More

Amazing Customer Service Fred was very patient and understanding regarding our purchase and accommodated for everything we requested. We are very happy with the purchase and t Fred was very patient and understanding regarding our purchase and accommodated for everything we requested. We are very happy with the purchase and the service. More

Bought a 2015 Genesis Fred's awesome. He made the whole buying process smooth and worth the visit. He is very knowledgeable about the products he sells. Good job! Fred's awesome. He made the whole buying process smooth and worth the visit. He is very knowledgeable about the products he sells. Good job! More