Hyundai of Cumming

Amazing service for a GV80! ! Also had awesome buying experience with Aaron Jackson!!! All staff❣️ ! Also had awesome buying experience with Aaron Jackson!!! All staff❣️ More

I had pleasant experience at Hyundai of Cumming. I was looking for Tucson and visited few other dealership before coming here.Your good experience starts right from door with a person greeting you a I was looking for Tucson and visited few other dealership before coming here.Your good experience starts right from door with a person greeting you and helping you in. I walked in On Sunday noon hoping to get few quotes. John was our sales person. He right away showed me options and went for a test drive in 15 mins after entering showroom!!. Other dealers I visited didn’t even have the trim I was interested in!! John was great. He explained well features in Tucson and helped me to understand better. John explained us all accessories and packages and helped us to chose better. I walked out with contract signed for delivery next day. I would spent less than 2 hours in dealership. John at Hyundai of cumming is great person. Reach him at 786-817-3950 More

I purchased a car back in March. The following week there were three issues that needed to be fixed. I had to bring it back again for the same repairs and now they’ve had my car fo The following week there were three issues that needed to be fixed. I had to bring it back again for the same repairs and now they’ve had my car for 5 weeks and won’t even give me a loaner car while they fix them. I’m not even sure when it will be done and can’t get anyone to give me answers. More

We took our car a 2017 Sonata in because were using oil by over two quarts per 1000 miles. We had a small leak repaired (we never saw a leak, never a drop on the ground), and started a consumption test to by over two quarts per 1000 miles. We had a small leak repaired (we never saw a leak, never a drop on the ground), and started a consumption test to confirm the GDI engine failure and oil use for warranty. We drove the car an hour each way three times for oil check and documentation. Only to be denied warranty repair/replace. A top end clean was done and we were sent on our way with no repair for the oil consumption. Basically too bad, deal with it. A couple weeks later oil literally started pouring out of the car, puddles left in minutes. A quart a day nearly. We called, and called and service never answered the phone. Left messages for them to call us back, and they never did. told them it was urgent. We never had an oil leak until they touched it. We took it too another dealer and they found a cracked oil pan at the drain plug. Service had to damage it, it never leaked a drop until after they "worked on it" Not calling us back after several messages left is horrible. Based on the treatment for the known issue on the GDI engine and Hyundai not standing behind it, I will never buy another Hyundai, We have owned 5 prior. We were considering trading in the Genesis for a new G90.. but not now. Especially from This Dealer In Cumming! More

Bought a new Santa Fe end of June 2022 , after speaking to them on 2 occasions they still have not paid off my old loan and now its due .. Can't blame the salesmen he was polite and helpful , but he ca to them on 2 occasions they still have not paid off my old loan and now its due .. Can't blame the salesmen he was polite and helpful , but he can only do so much about payoff. More

Ordered a $25, was on back order. Received a phone call saying my part had arrived. Went to the dealership and they could not find said part nor could they find the order. Won’t give Received a phone call saying my part had arrived. Went to the dealership and they could not find said part nor could they find the order. Won’t give me a refund without original receipt. Disappointed with there customer service. Will not be ordering parts from this dealership again and will not be recommending this dealership to friends or family members of this community. More

I would highly recommend John John for your sales person. He was very straight forward and easy to work with. The entire purchasing experience was a pleasure. From shopping, to purchasing, to setting up the He was very straight forward and easy to work with. The entire purchasing experience was a pleasure. From shopping, to purchasing, to setting up the financing. Very happy with it all. And we previously had a Hyundai and do our experience with the Service Department has been great as well. I highly recommend Hyundai of Cumming and ask for John John if you are shopping for a new vehicle!! More

Brought our 2020 Hyundai Elantra in for service on January 17 to replace some suspension components after my wife skidded on some ice the Saturday night prior. I was informed that several parts needed January 17 to replace some suspension components after my wife skidded on some ice the Saturday night prior. I was informed that several parts needed to be replaced and the first indicator that this place would be trouble was that the total cost of the parts was nearly $800 more than what I could have ordered them for online including delivery! The Service Advisor I initially spoke with, Tom, told me that he would work something out on the labor cost. He also told me that there was an outstanding recall for something to do with the engine and that they would address that as well. I reached out to Tom a week later to check on the status of the repair and was told all the parts had arrived except for one that was back-ordered, but not to worry because it was scheduled to arrive in a few days. He also said the best he could do was give me $100 off the price of the labor! I was so frustrated. After not hearing from Tom or the dealership for almost 2 weeks, I reached back out to Tom for a couple of days but no answer or call back. I then started contacting whoever I could get on the phone in the Service Department and the Parts Department. First I was told the remaining part arrived and they were working on the car. A few days later when I called to check again, I was told the part was missing and they would get back to me with an update. A few days later, I was told the part was allegedly shipped but lost in transit and never arrived, but that a new one had been ordered and was scheduled to arrive earlier this week. Still no word from Tom. Finally got a call from Christine in Customer Service and was told that my car was ready for pickup. I went to pickup the car yesterday and Tom was nowhere to be found. When I asked, I was told he was no longer with the dealership. I wish someone had the decency to notify his customers. When I asked if the recall had been addressed, the new Service Advisor wasn't sure and started flipping through paperwork, that I was never given a copy of, so I can't tell you if it was or not, but apparently there was "a ticket in the system" that indicated it had been done. I was presented with a bill for the total amount and when I mentioned the $100 discount Tom had promised (luckily in a text message) they hesitantly reduced the total. I expressed my dissatisfaction with the lack of communication but the new Service Advisor didn't seem phased by it. They brought my vehicle out and I walked over to it. The car was covered in dust like it had been sitting outside for a month. The wheels were and are still covered in some type of dark oily residue. They couldn't even run the car through the wash? I can't understand how this place is in business. The lack of communication, lack of attention and lack of customer service is like nothing I have ever experienced anywhere else. This is just unacceptable. More

Had a great experience with this dealership. John J John, Tommy, and Arturo were all very helpful working with us through our car purchase. John J John answered all our questions and was very friendly! Woul Tommy, and Arturo were all very helpful working with us through our car purchase. John J John answered all our questions and was very friendly! Would highly recommend working with John J John! More