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Hyundai of Cumming
Cumming, GA
1,374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,374 Reviews of Hyundai of Cumming
August 23, 2019
One of my better car buying experiences Had a great experience with KJ. This was my daughters first car buying experience. They took good care of her and made the process smooth and enjoya Had a great experience with KJ. This was my daughters first car buying experience. They took good care of her and made the process smooth and enjoyable. More
by engine5411
Verified CustomerEmployees Worked With
KJ
August 22, 2019
Terrible customer Service Experience No one is helpful, full of excuses, don't answer the phone, etc. they returned my car damaged and nothing that I took my car in for is repaired. Plus, No one is helpful, full of excuses, don't answer the phone, etc. they returned my car damaged and nothing that I took my car in for is repaired. Plus, I was left to clean out trash from inside my car. Then noticed that my steering wheel has tiny cuts on it. That was NOT like that when I brought it in. When telling employees of this plight, I was met with excuses of "I've just been here 2 months or 3 months". When you hear that over and over again from different people, they are just excuses and honestly, doesn't really help me get my car fixed or repaired. I would have put negative stars but that isn't an option. Pretty much should shut this dealership down and start over until they learn customer service. I will be sending a letter to corporate and will continue to push for justice in what happened to me at this dealership. Very interesting place...I'll be driving right by them to visit another ethical dealership for service. We are a 2 car Hyundai family and will likely purchase other Hyundai's in the future but not from here and certainly will not be back for service! More
by Shawn
Employees Worked With
Raul, Mike, Gianmickeal and others
August 21, 2019
Constant gauging. This service department uses the "sky is falling" technique to selling services. I've only been there a few times but had the same experience on each This service department uses the "sky is falling" technique to selling services. I've only been there a few times but had the same experience on each visit. Hyundai Mall of Georgia has always been a much more pleasant experience. More
by nathan.lubomira
Employees Worked With
Andre Johnson
August 21, 2019
Great Customer Service As soon as I walked in the door I was greeted and assisted. The representative was friendly and personable and gave me an accurate timeframe of servic As soon as I walked in the door I was greeted and assisted. The representative was friendly and personable and gave me an accurate timeframe of services. The waiting area is comfortable and clean with plenty of tv options. My car was delivered washed and all services completed. I appreciate that there was not a constant try to upsell and that they reviewed what services they would recommend for the mileage on my car. More
by cornish.ba
Employees Worked With
Andre Johnson
August 20, 2019
KJ was awesome! KJ was so patient with my husband and I! He took care of us, getting us water as we walked around the lot (it was super hot that day!). Give us space KJ was so patient with my husband and I! He took care of us, getting us water as we walked around the lot (it was super hot that day!). Give us space as we needed. Neither my husband nor I care for the stereotypical car salesman type. But KJ wasn’t pushy at all. It took us pretty much all day, not fault to KJ! It was all on us. During the whole table talk portion we had to deal with some sales manager types. They were all right. Just doing their jobs, I suppose. Poor KJ had been helping us all day so he hadn’t been able to have lunch or anything! While my husband was on the phone with our auto financing person I insisted KJ go get something from the vending machine. He tried to say he was ok but finally he relented. I would definitely deal with KJ again. He took me around and introduced me to their service department and everyone was so friendly and congratulated me on my new car!! More
by jeanninesilver
Employees Worked With
KJ
August 19, 2019
Great customer service. Great Job!! Great customer service, very professional. Andre Johnson Is very easy to work with and makes you feel like family. Love the car washes a Great Job!! Great customer service, very professional. Andre Johnson Is very easy to work with and makes you feel like family. Love the car washes after getting service. Thanks.. More
by jrlatosky0
Employees Worked With
Andre Johnson
August 17, 2019
Incomplete Work Service Center was to “fix” marks on my windshield caused by road debris. I felt windshield should be replaced since I bought the 2018 Certified Used Service Center was to “fix” marks on my windshield caused by road debris. I felt windshield should be replaced since I bought the 2018 Certified Used Car only three weeks prior. They wanted to try to fix the marks, and not replace the windshield, so I said ok. I can see little or no difference in the windshield’s condition. The vehicle is under full warranty so I do not understand their hesitation to not replace the windshield. My experience to date with this dealership has been wonderful. They are really geared to doing things right so I am disappointed with this service result. I would highly recommend them, and will continue to do business with them. It is going cost me $400 out of pocket to replace the windshield, but in its present condition it is too distracting while I am driving. I rated the Service Center four stars since it was not their decision not to replace the windshield. That decision was made by the General Manager. He is very customer oriented so that is why not replacing it surprised me. This continues to be a five star dealership in my mind. I am not a disgruntled customer. More
by vciccarello
Employees Worked With
Dalton Fisher, Elijah Salemi
August 16, 2019
Pleasant Professional Chris is such a great professional with a positive attitude to work with. He was accurate, courteous, very pleasant to work with, and very knowledgeab Chris is such a great professional with a positive attitude to work with. He was accurate, courteous, very pleasant to work with, and very knowledgeable about the cars. While providing excellent service, he was considerate our time. There was no pressure, or pushy sales. He really made it a smooth process. Chris made sure we were comfortable and educated on our buying purchase. He really was attentive, and soo willing to help from start to finish! Thank you Chris for your excellent service, and making us feel comfortable, welcomed, and satisfied! We're so glad we got to work with you. We're confident you will provide the same experience with anyone who has the chance to work with you! Also, great thanks to all of the team who worked with Chris on our purchase! More
by Leothree
Employees Worked With
Chris Gardner
August 15, 2019
Recommend Chris Garner/Hyundai of Cumming We have only been dealing with Hyundai of Cumming for a short time. Started with excellent team in the service area, working with our Equus. We decid We have only been dealing with Hyundai of Cumming for a short time. Started with excellent team in the service area, working with our Equus. We decided to buy our new Hyundai (Santa Fe) there, too. Chris Gardner is a very patient salesperson, and was responsive to all our questions. Found the car my wife wanted, and it was prepped and ready on a very timely basis. More
by markbouchane
Employees Worked With
Receptionist Peggy, Chris Gardner, Dalton Fisher, Andre Johnson
August 15, 2019
Hyundai of Cumming I would 100% recommend Hyundai of Cumming! The staff is great! Everyone is super nice and friendly! The comfort that they provide is great, it really I would 100% recommend Hyundai of Cumming! The staff is great! Everyone is super nice and friendly! The comfort that they provide is great, it really makes you feel like your at home! More
by nathaliagomes99
Employees Worked With
Dalton Fisher, Andre Johnson
