Hyundai of El Paso

I will never buy a vehicle from this dealership. My experience was less than stellar. When I went there, I informed them I was pre-approved through my credit union and did not want them searching fo My experience was less than stellar. When I went there, I informed them I was pre-approved through my credit union and did not want them searching for alternate financing. I already had in mind what 2 car models I wanted to look at. The salesman knocked down every one I was interested in. Either they were already sold, or not in my budget. He kept steering me toward an Elantra with almost 100k miles on it, stating was my best option. He even had me drive it for a few days to see what I thought of it. Thankfully, my credit union was in my corner. Every vehicle he steered me toward was overpriced, and my credit union said their loan to value ratio was too high. I showed him a Ford Focus I was interested in and he tried to steer me from it. I'm glad I didn't try to purchase it, because their price was over 4,000 dollars higher than what I got it for at another dealership. The one I purchased was the exact same make, model and year, plus had only 18K miles on it, versus Hyundai of El Paso's, which had over 75K miles on it. The other negative of my experience with them was when I checked my credit report, there were about 15 inquiries on there, all from Hyundai of El Paso, trying to get me alternate financing for a car. Again, I had specifically asked them not to try and find alternate financing, which they assured me they would not do. They are completely untrustworthy. More

Bought 2026 Palisade, (second vehicle from this dealer). Wondered why car had 162 miles already on it. Turned out the car had been sold before and evidently returned because paperwork was still in glove b Wondered why car had 162 miles already on it. Turned out the car had been sold before and evidently returned because paperwork was still in glove box. Resold as new because it wasn't registered yet. When I bought the car was told I would receive second key fob when sticker was available in about two weeks. Three months later, still waiting for both. Called salesman, (Jesus Vigil), who promised to call back yesterday with information. No call. More

If I could I would give them 0 stars. I bought a 2024 Santa Cruz with the 2.5 turbo I have had so much trouble with it. It has had two remanufactured transmissions and it still having shi I bought a 2024 Santa Cruz with the 2.5 turbo I have had so much trouble with it. It has had two remanufactured transmissions and it still having shift issues. I also had to take the vehicle in because the steering wheel was shaking. They rotated the rotors and it happened again they replaced the rotors. Then I had issues with the retractable tonneau cover they replaced it. I was having issues with the radio they had to reprogram it. They supposedly do an inspection of the vehicle they never said anything about my right shock leaking I had to point it out to them. They opened a new dealership on the east side. I took it there because the gas cap broke. They inspected the truck and didn’t notice that same right shock was leaking again. When they put it up on the lift they saw that both of them were leaking. They replaced it again. They also replaced the backup camera because it was blacking out. I am tired of going to the dealer. They tell me don’t worry your vehicle is under warranty. Yes that’s nice but who’s going to pay me for all the time i have wasted taking it and dropping it off and picking it up. This is crazy. Don’t ever by a Hyundai. More

I bought a 2025 Hyundai Tucson and it’s been in service 3 times (2 weeks). 1 return they broke a panel this ‘it’s time I’m have AC and transmission issues at less than 8,000 miles it’s been in service 5 week times (2 weeks). 1 return they broke a panel this ‘it’s time I’m have AC and transmission issues at less than 8,000 miles it’s been in service 5 weeks with nothing done….no fix. Horrible service! Don’t buy Hyundai More

Horrible customer service from mr wiliam service department. Very disappointed and dishonest service. My car still not working properly!!! department. Very disappointed and dishonest service. My car still not working properly!!! More

Poor and dishonest service. Came in for a recall service and was advised to come early to avoid waiting a long time; eta was originally 1 hour. Upon arriving, we were advised wa Came in for a recall service and was advised to come early to avoid waiting a long time; eta was originally 1 hour. Upon arriving, we were advised wait time would be two hours instead. Overall, we had to wait four hours with no updates in between, as employees were rude and careless when asked for assistance. More

2nd Sonata ; I have bought from them and very poor service ; 2nd sonata a 2016 has a Engine recall ; i had problem since before 50K' 3rd time a bring in for same situation engine problem and t service ; 2nd sonata a 2016 has a Engine recall ; i had problem since before 50K' 3rd time a bring in for same situation engine problem and they keep telling me that they must do e Service . to verify !! it just their way of scamming customers for Money and No fix Mr. Oscar Leeser the owner and mayor of EL Paso TX. No more such of good Boy !! Shame . More

Very disappointed with their service. Always looking for a way to scam customers with over charges for things you don’t even need. My last visit was a nightmare with service department tr Always looking for a way to scam customers with over charges for things you don’t even need. My last visit was a nightmare with service department trying to charge me for a repair that is supposed to be covered for the bumper to bumper warranty you are supposed to have on new cars but now they say they only charge you for finding out what the problem is not to fix it. My rear windows didn’t work on my new truck, it took them 5 days to diagnose it and an extra day to fix it plus they wanted me to pay for the diagnose “not the fix”. What a scam. I have been a loyal customer for years and bought several cars and never had this kind of problems before maybe they found a new way to get money from customers or maybe I’m the only person who complained. I guess it’s time to look for another brand for my next car. Two words: very disappointed. More

I bought a Genesis G80 from this dealership less than a year ago. Not too long ago I received a letter in the mail about a Recall on my Genesis. First thing I did was call the dealership, the service depar year ago. Not too long ago I received a letter in the mail about a Recall on my Genesis. First thing I did was call the dealership, the service department to make an appointment. They scheduled one for me. I then went down there personally and told them about the the Recall. They looked at the letter and said there is nothing they could do. They are no longer selling Genesis vehicles. The closest dealership to get the repair done is in Arizona, more than 400 miles away. I am very disappointed with the poor customer service I received from this Hyundai dealership. I will no longer be doing business with them. More

The service manager was an azz. ..... my 2017 Santa Fe (Bought from Hyundai of El Paso) was drinking a quart of oil ever 700 to 1000 mile and he had the xxxxx to tell me that all car ..... my 2017 Santa Fe (Bought from Hyundai of El Paso) was drinking a quart of oil ever 700 to 1000 mile and he had the xxxxx to tell me that all cars use oil so deal with it... The WORST NEW CAR I HAVE EVER OWNED!! 3 oil consumption tests later they installed a rebuilt motor and basically told me to go away... my warranty is 12 month and 12,000 miles Sorry but I will never Ever but a xxxx thing from Hyundai Of El Paso AGAIN!!! More