Hyundai of El Paso

Scheduled an appointment a month in advance for a recall item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't have the part and I would have to reschedule. More

Love to sell you a car but after the fact service is a joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in to an oil consumption test and I am out 9 quarts of oil.. You just can't drive in you need an appointment to get any thing done here.... More

The worst ever! !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have not even looked at the car!! Have called left messages and no returned calls. I had to personally come to the service department to find out my car hasn't even been looked at. They couldn't even provide an estimate if how much longer they will have my car. So I still have to continue borrowing a vehicle from someone else. More

The service department managers suck. .. been having problem with oil consumption on my 2018 Santa Fe sport with 79955 miles on it, I have to take to the dealer so they can check the leve .. been having problem with oil consumption on my 2018 Santa Fe sport with 79955 miles on it, I have to take to the dealer so they can check the level,, everytime I go it is another game... Today they were to busy to check the level of my oil and said I needed to comeback..... What a freaking joke...... Will NEVER EVER BUY FROM THEM AGAIN!!! More

After 6 weeks from the order date, the manager called saying that I needed to pick up my new car that same day or it was going to be put up for sale.I spent 7.5 hours at the dealership. I got the car but saying that I needed to pick up my new car that same day or it was going to be put up for sale.I spent 7.5 hours at the dealership. I got the car but it’s not ready yet. The State inspection couldn’t be done, they didn’t wash it either. They asked me to take it back during the week for the inspection to be completed; but they said that I couldn’t get another car in the meantime. I was only offered an apology. I thought that buying a new car was going to be a happy experience. It was one of the worst. More

Worst Service Department! Brand new Santa Fe died after five days of use! We had no communication whatsoever for THREE days! We’ve left messages, been transferred to managers Brand new Santa Fe died after five days of use! We had no communication whatsoever for THREE days! We’ve left messages, been transferred to managers and didn’t talk to a person for 3 days! They love getting $ from your purchase but don’t care to help or communicate after that! Go elsewhere! More

Service area is really bad. They still have my car and it has been 7 days. No updates on my vehicle. I took it in for them to see what the check engine light was for. I should h They still have my car and it has been 7 days. No updates on my vehicle. I took it in for them to see what the check engine light was for. I should have taken it to AutoZone. When I took my car the a really big bald service rep yelled at me and told me if I did not like their service for me to take my car some where else. I will never buy a car from them again. I will make sure friends and family do not buy from them as well. I was a happy customer for 18 years with them. The new staff there sucks. More

So earlier last week I had gone for an oil change and left. Not to mention that oil change took over 4 hours to do. The following day I opened my trunk to get things out and noticed a tiny light bulb in left. Not to mention that oil change took over 4 hours to do. The following day I opened my trunk to get things out and noticed a tiny light bulb in the trunk. I thought it was strange but thought nothing of it. Fast forward to this week, I had the weird feeling my brake lights weren't turning on. Well...they weren't. They were working fine before I got it serviced. I finally put two and two together that the light bulb found in my trunk was my brake light bulb. As I opened the trunk and compartment for my tail lights, I come to see both bulbs taken off the plug,clearly they've been tampered with since I do not take my car to be serviced anywhere else. Now I'm not auto savvy so I don't mess with anything in my car. I TRUST that the people that service it will look over my vehicle. In this case, whoever serviced my car took out my brake light bulbs, even removed one and let my car go back to me unsafe to drive on the street. I went driving at night with no brake lights. I could have caused an accident or been pulled over. So be careful getting your car serviced...even from big name dealerships. Something shady happened and I am not going back to have my car serviced there. Thankfully I went to ANOTHER DEALERSHIP (Cadillac) to have them fix my taillights after Hyundai dropped the ball. They did a great job of fixing up the mess Hyundai's service team left me with.I know it may sound ridiculous but check your car from time to time especially if it's serviced at Hyundai. This was not the first time I've had an issue with them. I had even contacted their service people about my brake lights and told they would get back to me. They never did. If the service is like this...my next car is not going to be a Hyundai. More

Serviced Nov 1, 2021.Service advisor who was disrespectful when continuing to talk back and tried to talk down to me. Hyndai good vehicles but their service is always bad.Waited over 4hrs for oi disrespectful when continuing to talk back and tried to talk down to me. Hyndai good vehicles but their service is always bad.Waited over 4hrs for oil change and their multi insp not done told it was but no documentation of what was checked, only tire pressure.This is why I will not buy another Hyundai. More

Service time is 2+ weeks. I'm taking my car to Las Cruces instead. They will take 90 minutes and do the service the same day. Also they have been charging me $10 extra a month for gap insurance. Cruces instead. They will take 90 minutes and do the service the same day. Also they have been charging me $10 extra a month for gap insurance. I have a commercial insurance policy that includes gap insurance. I've contacted Michelle Arellano about this more than once and nothing has changed. It's been over a year. More