Hyundai of El Paso

MARY WOODART refuses to send the check to Hyundai financing. I bought a car with a warranty service and the next day I cancelled the service, for which I paid 1560 dollars. It’s taking more than a mo financing. I bought a car with a warranty service and the next day I cancelled the service, for which I paid 1560 dollars. It’s taking more than a month for them to return the check. MARY WOODART, the cancellation specialist, keeps delaying to send the check to my bank. This is a FRAUD. I WILL BE CONTACTING MY LAWYER. I will be also contacting the headquarters as well. I will never buy from this sleazy business. All they’ve done throughout my time buying the car was lying and making empty promises. More

Hyundai of El Paso has got to be one of the worst experiences I've had in terms of purchasing a vehicle. Our salesman, Juan Carlos, was bitter and very pushy with the processing, on top of that rude experiences I've had in terms of purchasing a vehicle. Our salesman, Juan Carlos, was bitter and very pushy with the processing, on top of that rude to my grandmother. I recently went in to get my car checked and the mechanics did not even bother to take a look after I told them that the wrench indicator was on (meaning it required services) and ended up breaking down on me. The manager, David, has got to be one of the most heartless managers I have ever come into contact with, as well as the GM Carlos. I will never be conducting business here again. Leeser must be proud of what a horrible business his payroll employees are running. More

Sean is my Genesis service expert. He’s always very responsive, attentive, and so professional. Never any issues with regular service or inquiries we have. responsive, attentive, and so professional. Never any issues with regular service or inquiries we have. More

I went to Hyundai of El Paso Service to get an oil change and state inspection. My Service Advisor Khalil mentioned everything came out good with no issues to report. As I arrived home, I noticed my rear and state inspection. My Service Advisor Khalil mentioned everything came out good with no issues to report. As I arrived home, I noticed my rear passenger window was rolled down a little. I checked it further and noticed someone placed a piece of cardboard to try and hold it up. I immediately called Khalil back to see why I wasn't informed of the window regulator being broken. Khalil himself wasn't informed. Khalil talked to the Tech who mentioned their team rolls down the windows a little to spray the inside of the cars with disinfectant. He further stated the tech couldn't roll the window back up as the regulator broke and so he put a cardboard to keep it up but because he was overwhelmed forgot to mention it to the Service Advisor. Khalil mentioned Tommy DeArman (Director) offered to pay for the labor but would not pay for the part which is about $300.00. This is without a doubt unacceptable service. I understand regulators break but it didn't break on my watch and Hyundai should have some class and not act like a small shop and use cardboard to try and hide the issue. I will also add this Hyundai is 1 of 3 Hyundai's my family owns. However if this is the kind of service we will receive, we will no longer purchase another vehicle from Hyundai or use your Service Center as well. This is beyond unprofessional and disrespectful. If I could give 0 stars, I would! More

Took my vehicle in for an oil change and to check an active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the engine light check I was there for. I instructed them on which items to hold off on and went home to wait for my vehicle. Several hours later, picked up my car and discovered the next day that they performed procedures I told them not to (one of which had already been done a couple months prior at another dealer), did not perform the check engine light check I was there for in the first place, actual charge for the service on Aug 17th was over 800 more than I was quoted, and they informed me that the check engine item was initially going to cost an additional $800. They have not returned my calls, nor responded to Hyundai Corporate directive to contact me. More

I was not happy about the short time I spent with Janet Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I need Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I needed. I will go elsewhere. More

EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT ALL! WASNT ABLE TO GET IN TOUCH WITH ANYONE ABOUT THE VEHICLE I WAS TRYING TO PURCHASE. EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT ALL! WASNT ABLE TO GET IN TOUCH WITH ANYONE ABOUT THE VEHICLE I WAS TRYING TO PURCHASE. More

Exceptional service! This review is to commend Sean Salem, Service Advisor. Sean is professional, courteous, knowledgeable, and patient in answering questions. He even su This review is to commend Sean Salem, Service Advisor. Sean is professional, courteous, knowledgeable, and patient in answering questions. He even surprised me by having my car washed. Hyundai of El Paso is fortunate to have such an outstanding Service Advisor! Bob P. More

Terrible experience [for the 2nd time] After being told I was approved, being congratulated, signing a whole bunch of paper work and driving home. Salesman calls me and tells me I was never After being told I was approved, being congratulated, signing a whole bunch of paper work and driving home. Salesman calls me and tells me I was never approved and need to return my new car to the dealer. After explaining this entire situation (more details being retained) I still wound up with no car, help, or compensation. 2 times Hyundai of El Paso has wasted my time and effort (any money). Please be cautions and don’t get your hopes up. I will never return. More

bought a new car I drove 4 hours to buy a car here. And I am SO happy I did. Jonathan and everyone at Hyundai of El Paso were very friendly even during a busy sale t I drove 4 hours to buy a car here. And I am SO happy I did. Jonathan and everyone at Hyundai of El Paso were very friendly even during a busy sale that they had going on. I honestly did not think I would be going home in a brand new car. Jonathan was an awesome salesman! He was very knowledgeable, respectful, friendly, and I could tell he really wanted to help me out. I'm very happy with my purchase at Hyundai of El Paso and will be coming here for all of my future purchases and highly recommend them. More