Hyundai of Fort Myers

Robinson was amazing and is the best guy to deal with he was amazing thanks was amazing thanks More

I regret ever stepping into the Hyundai of Fort Myers store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not hav store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not have a spare key for the car I had purchased. He told me I would need to contact the locksmith myself to obtain the key. I made several attempts to contact the locksmith without success. I informed General Manager, Jason Curie, Adan Hernandez, William Karrels,, and Jeffrey Simpson of the issue with ordering and cutting the key. They assured me the issue would be resolved. Last week, Adan told me the key would be ready on 1/10/25. I arrived for my third trip to the Dealership regarding this issue and was informed by Service that the key would not be ready. I have now been waiting 10 weeks for the spare key. This all could have been resolved if anyone mentioned above could have bothered to take 5 minutes to call the locksmith on my behalf, as the locksmith is contracted with Hyundai and not the Consumer. The locksmith's disinterest in my problem is completely understandable. Jason, Jeffrey, William or Adan all had an opportunity to make a difference with this specific Customer Service issue and simply could not be bothered. I've raised the issue with Jason and Jeffrey directly over the past several weeks and have received several hollow, meaningless words and a complete lack of accountability and action. They have been given every opportunity to "make good" on this issue over the last several weeks but simply have not actually done anything. I wasted two more hours at the Dealership today, my third wasted trip to the store since 10/31, including needing to take time off of work for this, and still do not have the key. Again, this is after I went out of my way to confirm everything would be ready today. Clearly, Hyundai, Jason, and his team simply do not care about their customers once they have received their Down Payment and Commission. The complete and utter disrespect that I have been shown at Hyundai since I made my $25,000 purchase is completely reprehensible. Particularly, considering how easy and uncomplicated this issue would be to resolve. I very much look forward to the day that I can trade the car back in so that I never have to do business with Hyundai of Fort Myers every again. More

It was a pleasure to have chosen Hyundai of Fort Myers for my service. This is my second Hyundai that I have used them for. It was excellent from beginning to end of my service. From being greeted to t for my service. This is my second Hyundai that I have used them for. It was excellent from beginning to end of my service. From being greeted to them getting me to a local restaurant for lunch. will use them again. More

Excelente servicio! Muy amables y eficientes, la espera fue amena en Hiunday Fort Myers lo recomiendo Muy amables y eficientes, la espera fue amena en Hiunday Fort Myers lo recomiendo More

While the service was excellent,I was shocked by the $197.00 diagnostic fee to begin the service process. $197.00 diagnostic fee to begin the service process. More

I left at least 3 messages. None were ever returned. Finally scheduled online. Work was completed promptly, but zero effort was taken to keep my car clean or clean up the mes None were ever returned. Finally scheduled online. Work was completed promptly, but zero effort was taken to keep my car clean or clean up the mess made during the work. Definitely not a good first experience. More

Why does it take 2-3 hrs for a 15min oil change! !!?? No good!!!! Especially on an "appointment". .... What's the delay !!! It's not an engine swap out!?!?!? Just an oil change?!!!!!! Plea !!?? No good!!!! Especially on an "appointment". .... What's the delay !!! It's not an engine swap out!?!?!? Just an oil change?!!!!!! Please get an EXPRESS LANE dedicated to OIL CHANGE ASAP!!!!! More

Every member of the service staff is very professional and pays attention to the customers needs or concerns. A pleasure to work with. and pays attention to the customers needs or concerns. A pleasure to work with. More

I would love to upvote this review and give it four stars; however, the process to get an appointment is horrific (and why it’s 3 stars). Had it not been for Ray Powers (the manager) giving my moth stars; however, the process to get an appointment is horrific (and why it’s 3 stars). Had it not been for Ray Powers (the manager) giving my mother permission to email him with any questions or concerns, I would not have been able to get my car looked at. Attempting to call into the Service Department is terrible and management is aware. I had received several recall notices over the last year, but did not have opportunity to get them checked out. Whenever I have tried to call the Service Department to schedule an appointment, no one had answered the phone nor responded to my messages. I ended up going through Mr. Powers to get everything resolved faster than anticipated. More

Satisfied with the service and the quality of the automobile. I have been dealing and purchasing Hyundai products since 2017. automobile. I have been dealing and purchasing Hyundai products since 2017. More