Hyundai of Fort Myers

This place is Terrible. No good communication, I waited for 4 hours and my car was never taking care of. The manager was very Rude No good communication, I waited for 4 hours and my car was never taking care of. The manager was very Rude More

Horrible experience! Appointment at 10:30, drove about 40 minutes from home and arrived early. Meanwhile, an email arrived at my home at 10:02 saying my appointment was c Appointment at 10:30, drove about 40 minutes from home and arrived early. Meanwhile, an email arrived at my home at 10:02 saying my appointment was cancelled! They checked the car in anyway. I was told on the phone that the recalls and reprogramming the knock sensor would take about an hour. At 3pm, I was still waiting! When finished, I was told that ABS light was still on. Telling me why would cost $195.98. I stupidly agreed. Was told that as I suspected, a wheel speed sensor was bad. They offered to replace it for $650 more. . I declined, since I knew that the part is about $50 and an hour's work at home in the dirt. My $195.98 diagnosis quote became $238.64 after tax, plus the undisclosed charge of $21.56 for 'shop supplies', plus 3% if not paid in cash (checks not accepted). The entire diagnosis from driving into the garage to brought back out was 15-20 minutes, so they probably just read the code from the diagnostic port. What shop supplies were needed? I was not given a copy of the diagnosis, nor was I even given a receipt for my payment. The ABS system continued to dangerously interfere with my braking on the way home. I had learned by experiment that pulling the ABS fuse will restore safe braking, but the speedometer will not function. I can do without faulty artificial intelligence in my car interfering with braking on dry pavement, and I hope that I never have to return to the Hyundai dealer for anything! I bought TWO rear wheel speed sensors from Amazon for $20 and change after tax, with free delivery. As i recall, the dealer was charging almost $200 for one. A mechanically inclined teenager with the help of one of several youtube instructional videos will replace the bad part for $15 if I choose to let him. If I had plugged in my own code reader, I would have saved over $200, but the several extra hours waiting are lost forever. If I didn't remember what the diagnosis result was, I would have received nothing at all for my $238+ payment. I also had to reset the car's clock myself after leaving the dealership. Radio presets are gone, too, I presume. Recall work has to be done by a dealer, but you can probably be ripped off for less by a more local shop for anything else. More

Great customer service and the service was fast! Very convenient and recommended! Love it!! Thank you Very convenient and recommended! Love it!! Thank you More

All service was very good. All persons were very friendly and answered all questions. All settings on the vehicle were perfect. All persons were very friendly and answered all questions. All settings on the vehicle were perfect. More

Extremely attentive and courteous. Mr. Robinson Colon went out of his way to make the experience positive and cheerful Mr. Robinson Colon went out of his way to make the experience positive and cheerful More

I have been taking my car here for the past three years and there is always good service and friendly staff. and there is always good service and friendly staff. More

Waited 2 hours for an oil change, and had an appointment. This is the 2nd time of a 2 hour wait. You should say that when accepting the appointment so customers would know about the wait, or figure how to s This is the 2nd time of a 2 hour wait. You should say that when accepting the appointment so customers would know about the wait, or figure how to schedule better. We love the car, not the service. More

Our vehicle was damaged and it was very difficult to communicate with the service. We understand that the fact that the parts did not arrive was not the fault of the dealer, the bad service and lack of communicate with the service. We understand that the fact that the parts did not arrive was not the fault of the dealer, the bad service and lack of communication yes. More

Great service & speedy time, less than expected. Pleasant waiting room & respectful. Will continue using there services. Pleasant waiting room & respectful. Will continue using there services. More

Chloe was very helpful. Checked on me while I was waiting. Dealership was very clean. Checked on me while I was waiting. Dealership was very clean. More