Hyundai of Fort Myers

Made an appointment for an oil change at 9:15. Was told on the phone that the oil change would take about an hour and a half half. Sounded good. I purchased the oil change plan through the dealers Was told on the phone that the oil change would take about an hour and a half half. Sounded good. I purchased the oil change plan through the dealership so I did feel obligated to use it. I asked a friend to pick me up. At 11 o’clock, I got a text with some suggested additional services almost instantly declined them and signed. Back to the dealership about 12:30. I was reluctantly attended to one of the associates (Leonel-I only remember his name because I was thinking it’s the same name as one of my students) who said he would contact my specific intake person. The text did not state anybody’s name and I had not made personalized contact with anybody so I did not understand it was a specific person should be contacting. Leonel seemed very irritated by my presence and questioning the oil change. I stood there for about 10 minutes with my toddler- As I had planned on being at the dealership around an hour and a half or two hours. Went to the service waiting area for a while longer- Came back out to the counter at 1:30 since I had not been contacted. I stood by the counter around behind the counter, not looking up or seeming willing to help except for one gentleman (I did not catch his name, but his badge stated he was from Lancaster, Pennsylvania)- He treated me with kindness and respect and apologized for how long it had taken, but my car was in fact ready to go because it was just an oil change as I had previously stated. At this point, it was almost 1:45- 4 hours after taking the vehicle in. I will tell you right now that I will not be returning to this dealer for my oil change package and I will not be purchasing another vehicle from this car dealer. Overall, very unfortunate service other than the one gentleman. More

Friendly and knowledgeable service meeting the needs of customers answers and questions on all service and maintenance needs customers answers and questions on all service and maintenance needs More

I am with this dealership since February 2018 and have my 4th car from them BECAUSE THEY ARE EXCELLENT!!! 4th car from them BECAUSE THEY ARE EXCELLENT!!! More

Good Customer Services in General by Leonel Osorio was very helpful And Jeff the Driver is very friendly And very helpful too very helpful And Jeff the Driver is very friendly And very helpful too More

Every one was great. The only thing is that they said that I was going to have a full tank of gas with my purchase. I noticed half way home it was almost on empty. The only thing is that they said that I was going to have a full tank of gas with my purchase. I noticed half way home it was almost on empty. More

Very helpful and nice anytime I bring my car in for any kind of service kind of service More

Roman there was really helpful. People may see a young guy and think they don’t know much but don’t be fooled. He was really helpful and answered all questions we had. Thanks for my People may see a young guy and think they don’t know much but don’t be fooled. He was really helpful and answered all questions we had. Thanks for my new 2024 ride. More

I love the attention and understanding I received as a customer. They truly work hard to get you the car you want. customer. They truly work hard to get you the car you want. More

Always happy to have certified Hyundai repairs completed. I do wish the service tracker was updated more regularly, most of the day checking the link just shows the vehivle has been received. I do wish the service tracker was updated more regularly, most of the day checking the link just shows the vehivle has been received. More

Everything went great with Isaac until he couldn't find the 2nd key. It's been 5 days and still no second key and no calls to me, I have to keep calling. the 2nd key. It's been 5 days and still no second key and no calls to me, I have to keep calling. More