Hyundai of Ft. Myers - Service Center

Arrived on time for appointment (1:30 pm) watch two young men (porters I guess) do nothing but look at their phones for 10 minutes. Fianally service rep comes out and we go inside for me to wait. It took tow men (porters I guess) do nothing but look at their phones for 10 minutes. Fianally service rep comes out and we go inside for me to wait. It took tow hours but that's not the bad part as they did full service maintenance. For me it was no water or any other beverage available in service or dealership. So the people waiting for their car could at least have a small bottle of COLD water during their wait. I take my car there because it is under warranty and I want the dealer to handle everything. Also they will have copies of all work they performed for my car. More

Thank you for all of your help! Everyone was nice and professional. I appreciate it! Everyone was nice and professional. I appreciate it! More

I had a recall and took the car in and was it handled very quickly very quickly More

Very good service from Rancel and team. Timely repair and very knowledgeable. Would highly recommend Timely repair and very knowledgeable. Would highly recommend More

Very good service and excellent treatment and kindness. Many thanks to the entire service team and especially to Aaron who went above and beyond. Many thanks to the entire service team and especially to Aaron who went above and beyond. More

It was very busy when I first got there, however, once I was taken in. All was great! was taken in. All was great! More

Made an appt on line for oil change. Earliest appt was 2 weeks out. Arrived for my appt 20 min early. Was told I would have to wait 3 HOURS! was told I didn't need an appt for oil change Earliest appt was 2 weeks out. Arrived for my appt 20 min early. Was told I would have to wait 3 HOURS! was told I didn't need an appt for oil change, first come. Apparently I didn't have to wait the 2 weeks, but I would have to wait the 3 hours. Should have been notified on the scheduling website. More

They need to fix their reservation system. They continue to overbook. Which causes astronomical wait time for oil changes and simple service recalls. This also causes them to use uber/shuttles They continue to overbook. Which causes astronomical wait time for oil changes and simple service recalls. This also causes them to use uber/shuttles which can become very costly. Customers leave because the wait time for their reservation is so lengthy. A reservation clearly is meaningless. More

Very fast service and excellent treatment and kindness. Many thanks to the entire service team and especially to Rancel who was the one who attended to me for his great service and attention. Many thanks to the entire service team and especially to Rancel who was the one who attended to me for his great service and attention. More

Exceptional service and customer care Aaron was phenomenal in all aspects. Appreciated the Ubers to and from the dealership. phenomenal in all aspects. Appreciated the Ubers to and from the dealership. More