Hyundai of Ft. Myers - Service Center

I’ve owned 4 Hyundai’s. Had my 2023 Santa Fe only two years old serviced 3 times for the same problem in two weeks. Only reason for one star is they gave us a loaner car twi Had my 2023 Santa Fe only two years old serviced 3 times for the same problem in two weeks. Only reason for one star is they gave us a loaner car twice. After three separate service visits I was told each time they had fixed the problem. Each time not fixed. After the third visit was told they had to contact the manufacturer ( Hyundai ) in order to continue to trouble shoot the issues. After three weeks not return phone call. Not even to say they were trying to resolve the issues. Decided to trade the car in at a different dealer. I would never recommend this dealer because they don’t care about honoring the manufacturer warranty. They do not return phone calls, etc. Next time I have any issues with a Hyundai only two years old I’ll contact an attorney that specializes in lemon laws and make Hyundai buy back the vehicle and Hyundai/ Kia will never have my business again. More

Kept me waiting after car was done spotted it outside among a bunch of cars among a bunch of cars More

Everyone very nice and friendly. I would rather be told it would taken 3 hours or more since no matter what I had to wait than to be told about 2 hours. Since I was told 2 hrs., I ca I would rather be told it would taken 3 hours or more since no matter what I had to wait than to be told about 2 hours. Since I was told 2 hrs., I called a friend and told her I’d be home in plenty of time to get her to the airport. She canceled her uber and ended up having to get uber at the last minute paying more since it was over 3 hours for my car plus when I asked up front if my car was ready. I was told yes but he had to get everyone’s paperwork together to everyone going. More

The communication was very poor. Information, timelines, repairs were not communicated. It took over 12 phone calls, eight texts, and two in-person visits to determine what was going Information, timelines, repairs were not communicated. It took over 12 phone calls, eight texts, and two in-person visits to determine what was going on with my car. More

Arrived at 225 for a 230 appt, sat in vehicle for 30 minutes prior to Service Advisor arrival to my car. I was sent to waiting room as car was serviced. At 430 I went to find out where my car was as I h minutes prior to Service Advisor arrival to my car. I was sent to waiting room as car was serviced. At 430 I went to find out where my car was as I had brought it in for only an oil change and tire rotation. My advisor told me soon but another said realistically about a half hour. Finally a few minutes after 5 the advisor came to tell me my car was ready. I will not be returning to this service center unless I have to for warranty work. I will be going elsewhere for general maintenance. More

Aly is a super service advisor. Do everything you can to keep him happy - he’s a credit to your organization Do everything you can to keep him happy - he’s a credit to your organization More

Very accommodating and good at dropping everything and getting my vehicle in as soon as possible. getting my vehicle in as soon as possible. More

Great service , quick and efficient , very happy with the appointment and the timely matter all was fixed appointment and the timely matter all was fixed More

The dealership was clean and pleasant. All the staff was friendly and professional. Great place. All the staff was friendly and professional. Great place. More

The service department is excellent! Everyone was very professional and friendly. The waiting room had free coffee and snacks and our car was ready exactly when they said it would be! Everyone was very professional and friendly. The waiting room had free coffee and snacks and our car was ready exactly when they said it would be! More