Hyundai of Ft. Myers - Service Center

No one at the dealership would answer the phone for four days. Finally called roadside Hyundai assistance to get an appointment to get car fixed Friday Sat Sun Mon. Service department. Other than that eve days. Finally called roadside Hyundai assistance to get an appointment to get car fixed Friday Sat Sun Mon. Service department. Other than that everything was good. More

It was an unpleasant experience beginning at check in. The Uber experience was headache inducing. The actual service on the car seems fine, though. The Uber experience was headache inducing. The actual service on the car seems fine, though. More

The good news is the final outcome was good in that service was completed, I had an appt, on the 7th, and the car was ready mid day on the 10th. I waited all afternoon on the 7th, only to be told they service was completed, I had an appt, on the 7th, and the car was ready mid day on the 10th. I waited all afternoon on the 7th, only to be told they hadn't started it, but I would be ready the next day, After making a fuss, they gave me a loaner car, but that was not offered without me expressing my displeasure. I never heard from them the next day, but I called early on the 10th and was told they were working on my car. Ironically I received an email on the 10th tekking me I had missed my appointment, which I clearly did not. I am pleased with the work they did. However, if you have too many appointments scheduled for the same day, call the customer and change their appointment. More

They kept me informed both eletronically and since I stayed in the waitroom in person stayed in the waitroom in person More

Pretty sure my tire rotation was not done which was to included in my included Hyundai Maintenance Appointment included in my included Hyundai Maintenance Appointment More

Align was great from start to finish to finish. He showed me how everything worked and even took care of a flat tire. He showed me how everything worked and even took care of a flat tire. More

Friendly competent staff. Appreciate the complimentary oil change. Glad so many systems were checked. Good warranty. Appreciate the complimentary oil change. Glad so many systems were checked. Good warranty. More

I never never knew what was going on with my car, every time I called no one was there to answer, and no one called me back, only time I talked to someone was to approve repairs, and this is the second tim time I called no one was there to answer, and no one called me back, only time I talked to someone was to approve repairs, and this is the second time I asked them to the oil consumption test and it wasn’t done More

I waited for about 3 hours for an oil change. My keys were put on another desk. If I had not come up to the guy and asked if my car was done he would not have known my keys were somewhere else an My keys were put on another desk. If I had not come up to the guy and asked if my car was done he would not have known my keys were somewhere else and that my car was done. I was not to happy. More

The customer service is excellent. The extremely long service time has to be corrected. Waiting almost 4 hrs for basic service and computer update is not acceptable. The extremely long service time has to be corrected. Waiting almost 4 hrs for basic service and computer update is not acceptable. More