Hyundai of Ft. Myers - Service Center

The service was very good. The only issue I had was that I was not informed prior to coming for my car service appointment, there would be a charge for using a credit cards vs The only issue I had was that I was not informed prior to coming for my car service appointment, there would be a charge for using a credit cards vs cash. I recommend that your staff arranging appointments inform the customers that there is a charge for using credit cards vs cash. Thanks for asking, Jerry Parent More

William Perez was great, very knowledgeable about the vehicle. Helped the whole buying process go smoothly. vehicle. Helped the whole buying process go smoothly. More

They didn’t check my tires and I doubt that they rotated them. I know they did the oil change but that was it. Ariel was very friendly and helpful when I called her on her day off panicking because my tires them. I know they did the oil change but that was it. Ariel was very friendly and helpful when I called her on her day off panicking because my tires were so low and the computer wasn’t showing my oil change. No wonder I bought this Huyndai from Coconut Creek More

Very dissatisfied I will no longer be a customer with a new or used car. new or used car. More

Never rotate tires and main goal is to sell extras. Ordered a part a month ago still haven't heard nothing, service advisors don't comprehend. Ordered a part a month ago still haven't heard nothing, service advisors don't comprehend. More

Muy buen trato ojalá siempre él me ayudara el sabes aser su trabajo y le gusta lo que está acuerdo su trabajo y le gusta lo que está acuerdo More

This place is Terrible. No good communication, I waited for 4 hours and my car was never taking care of. The manager was very Rude No good communication, I waited for 4 hours and my car was never taking care of. The manager was very Rude More

I went in for a maintenance check and got my free oil change so they decided to make up an AC refresh so they could charge me $150 for something I can spray into my vents. After asking many questions abo change so they decided to make up an AC refresh so they could charge me $150 for something I can spray into my vents. After asking many questions about it they told me “actually never mind you don’t need an AC refresh we made a mistake”. Just another dealership trying to scam their customers. More

Horrible experience! Appointment at 10:30, drove about 40 minutes from home and arrived early. Meanwhile, an email arrived at my home at 10:02 saying my appointment was c Appointment at 10:30, drove about 40 minutes from home and arrived early. Meanwhile, an email arrived at my home at 10:02 saying my appointment was cancelled! They checked the car in anyway. I was told on the phone that the recalls and reprogramming the knock sensor would take about an hour. At 3pm, I was still waiting! When finished, I was told that ABS light was still on. Telling me why would cost $195.98. I stupidly agreed. Was told that as I suspected, a wheel speed sensor was bad. They offered to replace it for $650 more. . I declined, since I knew that the part is about $50 and an hour's work at home in the dirt. My $195.98 diagnosis quote became $238.64 after tax, plus the undisclosed charge of $21.56 for 'shop supplies', plus 3% if not paid in cash (checks not accepted). The entire diagnosis from driving into the garage to brought back out was 15-20 minutes, so they probably just read the code from the diagnostic port. What shop supplies were needed? I was not given a copy of the diagnosis, nor was I even given a receipt for my payment. The ABS system continued to dangerously interfere with my braking on the way home. I had learned by experiment that pulling the ABS fuse will restore safe braking, but the speedometer will not function. I can do without faulty artificial intelligence in my car interfering with braking on dry pavement, and I hope that I never have to return to the Hyundai dealer for anything! I bought TWO rear wheel speed sensors from Amazon for $20 and change after tax, with free delivery. As i recall, the dealer was charging almost $200 for one. A mechanically inclined teenager with the help of one of several youtube instructional videos will replace the bad part for $15 if I choose to let him. If I had plugged in my own code reader, I would have saved over $200, but the several extra hours waiting are lost forever. If I didn't remember what the diagnosis result was, I would have received nothing at all for my $238+ payment. I also had to reset the car's clock myself after leaving the dealership. Radio presets are gone, too, I presume. Recall work has to be done by a dealer, but you can probably be ripped off for less by a more local shop for anything else. More

Horrible service They do not tell you the truth. I have bought 5 cars from this dealership. Never again I have bought 5 cars from this dealership. Never again More