Hyundai of Hickory Hollow

over charged, ripped off and dealership knows it I post a review of the dealership earlier when they refused to refund us our over paid registration fees and they said that we failed to inform them w I post a review of the dealership earlier when they refused to refund us our over paid registration fees and they said that we failed to inform them we were military when we purchased my husbands car back in June. However, the sales rep and the manager on duty were well aware that we were military as we discussed my husbands job, the base and the sales rep even drove from Nashville to Clarksville to pick up the remainder of the funds to pay for the vehicle. We were told that the sales tax we were charged could not be refunded to us, but it would have to be refunded to the dealership and then the dealership would have to refund us. However they are refusing to fill out any paperwork to process the refund so we can get our sales tax back. We purchased this car over 6 months ago and we are still fighting to get what is owed to us. They are a horrible dealership, and I do plan to contact the IRS, the BBB and the state until this issue is resolved and we are refunded over $700 that we should NOT have had to pay, especially on a vehicle that we were paying CASH for. my last review the person who responded was beyond rude and made it seem like it was our issue, when it was the dealership who KNEW we were military and failed to waive the sales taxes. DO NOT USE THIS DEALERSHIP! They are shade and will rip you off and then ignore you. HORRIBLE customer service! More

I recently purchased a Hyundai Ioniq from this I recently purchased a Hyundai Ioniq from this dealership and was a great shopping and buying experience. My salesman Allen Collier was excellent an I recently purchased a Hyundai Ioniq from this dealership and was a great shopping and buying experience. My salesman Allen Collier was excellent and I would highly recommend him to anyone shopping for a new vehicle. The entire staff was very helpful from my window shopping, test drive and purchase day, they all were very pleasant . I believe they helped me make the right purchase decision for me and I believe that I got a fair deal , and a seamless, purchase without any pressure. I would rate them better than any of the other dealerships ,of the several I shopped at before this purchase. Thanks again for such a good experience and I look forward to doing business with you guys in the future. More

Good service, bad first impression When I drove in, I was completely ignored by the first service person. He couldn’t even be bothered to look up from his computer, so I drove forward. When I drove in, I was completely ignored by the first service person. He couldn’t even be bothered to look up from his computer, so I drove forward. The next person did acknowledge me. Although there was no friendly exchange or smiling at any point, the service was completed satisfactorily. My only suggestion would be to cultivate a friendlier environment Nothing made me want to come back there other than the oil change was complimentary with the purchase of my car. More

Service Department Ashley is an amazing asset to Downtown Subaru. She is ALWAYS professional. She has always had an appropriate answer or found the answer and followed Ashley is an amazing asset to Downtown Subaru. She is ALWAYS professional. She has always had an appropriate answer or found the answer and followed up. She remained calm today even when drop off was busy and it appears she was the only one there to receive customers. She did not talk bad about her company in regards to being busy or the only worker. She just calmly and efficiently did her job. Be proud of her CEO of DowntownSubaru and treat her well!!! She has earned it!! Thank you Ashley. More

Excellent Service Always a pleasure working with you all at Downtown Hyundai. Devon Johnson was a super helpful and made the trip easy! Thank You again I’ll be recommen Always a pleasure working with you all at Downtown Hyundai. Devon Johnson was a super helpful and made the trip easy! Thank You again I’ll be recommending you for sure. More

Best Experience Ever Everyone went above and beyond to make sure everything was perfect. Alex was outstanding. I’m from Bowling Green, KY and had no clue there was a conne Everyone went above and beyond to make sure everything was perfect. Alex was outstanding. I’m from Bowling Green, KY and had no clue there was a connection. After finding out the owners, whom I know, they have done a remarkable job on hiring excellent employees for Downtown Hyundai!!!!! Great job! More

Awesome experience I bought a used car here very happy with the car very happy with the people and service I received never felt pressured Tyler my sales agent and the o I bought a used car here very happy with the car very happy with the people and service I received never felt pressured Tyler my sales agent and the other folks I felt went over what was expected because they stayed past closing to finish my deal they also made a combinations for me to pick the car up the following day which was a Sunday and they were closed a very awesome experience overall when buying a car what for me is usually is a very tedious process More

Very nice experience. I have bought a lot of cars and buying from this dealer was the easiest experience I have ever had. Thank you so much. I would buy from here again. I have bought a lot of cars and buying from this dealer was the easiest experience I have ever had. Thank you so much. I would buy from here again. More

unfriendly staff I went there for a test drive they said you have to come another time because we are busy. I never go there again.Not friendly. I went there for a test drive they said you have to come another time because we are busy. I never go there again.Not friendly. More

Excellent Service I was very pleased with the whole experience in purchasing my new car. My salesperson, Marshall Schnabel, was very helpful in that regard and spent a I was very pleased with the whole experience in purchasing my new car. My salesperson, Marshall Schnabel, was very helpful in that regard and spent a good deal of time with me while i was deciding. More