Hyundai of Hickory Hollow

My Service Manager Angel really took care of me! Downtown Hyundai is lucky to have him. Very professional and communication was great! If I could have, I would have given my experience 6 stars! I wi Downtown Hyundai is lucky to have him. Very professional and communication was great! If I could have, I would have given my experience 6 stars! I will definitely come back! More

I really enjoy my experience with Joe, my rep, explaining everything to me. It was a very smooth process. everything to me. It was a very smooth process. More

I am very pleased with the service on my 2013 Hundai Sonata Hybrid. The staff is very courteous and professional. Thank you Sonata Hybrid. The staff is very courteous and professional. Thank you More

Awful. A part had to be ordered and I was not notified it had arrived. I placed calls to service advisor and other folks there and no one called me back. A part had to be ordered and I was not notified it had arrived. I placed calls to service advisor and other folks there and no one called me back. I finally called before I moved to Franklin and found I couldn't get my car fixed (warranty) until after my move. My car still needs to be fixed. I have been busy with a move and covid etc. I'll call next week but I'm hoping I can get the warranty repair transferred out here. My advice would be to stay away from this dealership. They don't keep their word and are completely unresponsive. More

Angel and Brian were very prompt and courteous. They were very attentive to my request and suggested services that might be beneficial. However they were not pushy to upsale products which I apprec They were very attentive to my request and suggested services that might be beneficial. However they were not pushy to upsale products which I appreciated. More

Gina was absolutely great! She addressed all of my concerns in a timely manner and made my service easy breezy! She addressed all of my concerns in a timely manner and made my service easy breezy! More

Excellent customer service. No long wait times. Pricing of service was reasonable. No pressure to purchase additional products No long wait times. Pricing of service was reasonable. No pressure to purchase additional products More

Waited too long to get an oil change. .. 5 hours, including about half an hour to pay for the service. I won't have my car serviced there anymore. I received an email and text with service .. 5 hours, including about half an hour to pay for the service. I won't have my car serviced there anymore. I received an email and text with service recommendations, but cannot open it. More