Hyundai of Kennesaw

Worst place ever! ! Don't ever bring your car in for service, they lie and does not provide honest feedback instead they make you pay on services that doesn't even fix ! Don't ever bring your car in for service, they lie and does not provide honest feedback instead they make you pay on services that doesn't even fix the issue you originally came in for. Advisors here at the dealership that I have come across such as Brooke and McGraw who is no longer there are husband and wife from what I told. Imagine that! Customer service is poor. Not at all apologetic to what was done no compensation of any sort. Don't trust the folks here. Always get a second opinion on any work that is done on your car. More

Great customers service always happy To help the customer. I was informed Throughout my service appointment. I was pleased with the exceptional customer service that I received. customer. I was informed Throughout my service appointment. I was pleased with the exceptional customer service that I received. More

Great Experience with Destin and the Genesis Team! A family environment! Destin went above and beyond to make sure i got the car i wanted!! A family environment! Destin went above and beyond to make sure i got the car i wanted!! More

Very poor service. My engine died at about 90,000 miles. Check engine light never came on - all oil changes and services done since we bought the car at 34,000 miles. T My engine died at about 90,000 miles. Check engine light never came on - all oil changes and services done since we bought the car at 34,000 miles. The cost was going to be $14,000 to us. They would not give us a loaner car for a while and would not work with us financially. A manager, Joe, said he could write an appeal to Hyundai corporate for $400 but we would most likely lose because we were not under warranty. I asked him how long a Hyundai engine should last and he said it could last 20,000 or 200,00 - no way of knowing. He would not work with us in any financial way other than saying he could try to get us into a new car and roll our balance into our purchase. I find it unacceptable that he refused to appeal to Hyundai corporate on our behalf, and that he would not provide a loaner car while we figured out our options. This was not my first poor service incident with Hyundai of Kennesaw. More

Nadia was the absolute best. She is truly there to help you have the best car buying experience. I went to several dealerships and she was by far the best, honest, most knowledge She is truly there to help you have the best car buying experience. I went to several dealerships and she was by far the best, honest, most knowledgeable sales woman with no hidden agenda. More

Mr Paul Godownski (sp) helped my daughter and I with her first car buying experience. We were in once and came back a couple months later to really see what was in her budget. He was kind and patient. He we first car buying experience. We were in once and came back a couple months later to really see what was in her budget. He was kind and patient. He went over all safety features as well as phone setup and I think his service was wonderful. My daughter bought her first car on her own and I had bought her previous car there. Return car buyer says a lot. Thank you for your help Paul More

I was referred to Nadia from my mechanic. I have been in the car business before and I let her know I would be fair but I am not going to deal with their games. We agreed on a payment and whe I have been in the car business before and I let her know I would be fair but I am not going to deal with their games. We agreed on a payment and when I went to go sign the paperwork in finance they jumped my payment $25 more. I walked out because I told them what I wanted. It was a fair deal where I was happy and they made money. Instead they are greedy and I will never do business with them. Buyer beware! Nadia will lie to you as well to get you to come back. Don’t fall for it. More

am giving 1 star because 0 stars was not an option. Called and scheduled an appt for a T-Joint recall. I repeated to the agent on the phone that I would have to wait for the vehicle because I have NO Called and scheduled an appt for a T-Joint recall. I repeated to the agent on the phone that I would have to wait for the vehicle because I have NO ONE to pick me up from the dealership. She stated that was not a problem. I called back the previous day of the appointment to make sure the part was in stock. Lady on the phone placed me on hold and came back and confirmed it was in stock. Arrived on time after driving 40 minutes to the dealership, and waited outside the service bay to be directed in (did not know which stall to pull into). All of the service team just stared at me. Finally pulled into a stall and was not acknowledged by the service team standing in the bay. After about 5 minutes someone came from inside and directed me to the service desks. Inside the service customer service area - workers standing around chatting and laughing and NO ONE spoke or acknowledged me. There were two agents behind the desk and they were both with customers. When the first agent finished, he walked away and went out to the bay area. The second agent continued with the customer. Service team walking by - not a "hello" ... nothing. Finally, the agent finished with the customer and I stepped up. Told the agent I had an appointment for a recall and he immediately stated I needed to drop the car off and not wait for it. I explained to him that I made sure I was able to wait when I made the appointment (it was even written on my appt confirmation). He stated that was not true and I needed to drop the car off. He then stated "I need to make sure we have the part". I again advised him that I confirmed that as well. He called the service dept and sure enough "all the parts are not in". He stated "we may have had it in when you called, but we have to use it for other customers." Really????? So I ask "what are my options". The agent replied "you can call us back next week to see if we have the parts and if we do - you can make another appointment". WOW!!! So I asked - "why can't you order the parts and YOU make me an appointment". He then replied, "I can do that". So he left the desk and stayed 7 minutes... came back and handed me a piece of paper. I asked "what is this".... "This is a receipt for the parts that have to be ordered. When they come in, I will call you and make an appointment. You can drop the car off and we should have it back to you by the end of the day". I asked if a loaner could be provided and he stated "that would be something you can do but we don't have loaners. So that's totally up to you." I took the paper and started out the door... then he yelled across the room... "sorry for the confusion"... WOW my first apology!!! I was going to speak to sales about an upgrade to a Palisade while my car was being serviced. LOL!!! Now I know where NOT to buy! I arrived at my car and my keys AND another customer's keys were in my car. If I were a mean person, I would've driven off with both sets of keys and let them have to pay to replace AND provide a loaner care (which they don't have) to the customer. However, I'm not a vindictive person. More

* sighs * Do NOT trust or use this dealer's Service Department!! Where to begin... I would like to state that my first review of Hyundai of Kennesaw on this site/app was actually a glowing 5/5 Star Department!! Where to begin... I would like to state that my first review of Hyundai of Kennesaw on this site/app was actually a glowing 5/5 Star review. However, come to realize that this ONLY pertained to the sales experience. I purchased a 2020 Hyundai Santa Fe Limited 2.0 Turbo from this dealership back in September of 2019 and had a phenomenal experience from beginning to end! It was really top-tier. However, unfortunately, this is where it ended. The Service Department on the other hand is a whole other can of worms. Before I get into the nitty-gritty -- I had purchased the complete vehicle service wrap, Triton Protect, and GAP protection for my vehicle and was told by: a) my sales associate, b) the finance agent, and c) the showroom floor manager, that ALL regular services required for my vehicle would be completely covered by the wrap. Case in point why I got it for peace of mind. And initially, it did indeed cover the general oil changes and tire rotations at no cost. That is, up until I hit the typical first big Factory-Required 24,000/25,000-mile Maintenance Marker. This is where the major issues began: A] The ONLY thing the Hyundai of Kennesaw Service Department would cover,, was the oil change and tire rotation. They outright ignored the contract for the complete vehicle service wrap that I had in place. I had to pay out-of-pocket for everything else. B] I asked for a line-item invoice. Upon looking at the line item invoice, I found out that the service department upcharged me on a lot of the services and I pointed out the price discrepancies (which they did knock down the price for and adjust the invoice). However, they also charged me for the cost of "shop tools," which the mechanics need to work on vehicles. However, that is a dealership's expense to provide their employees with the necessary tools they need to do their jobs. As such, I asked them to please remove it and they said they couldn't remove it. C] When I fought the Service Manager on the charges, they tried everything under the sun as an excuse as to why they wouldn't cover it. Excuse #1 -- The Hyundai Owners Manual with the Maintenance/Service recommendations from the manufacturer, as well as the Dealers Recommended Maintenance/Service intervals, are "not" accurate. Or so the Service Manager stated. The Service Department has a completely separate maintenance/service set of guidelines that they go by dictating what they will cover (note: this isn't made public). Three separate/different mileage guides for any/all maintenance/service mile markers. Excuse #2 -- Upon looking at my coverage in their system, it showed that only oil changes were covered, despite me literally bringing in my full purchase contract and showing them that I purchased and have the complete vehicle wrap. The Service Manager said they had to go by what was in their system. No exceptions. It must have been the fault of the finance manager or someone third-party who failed to enter in the correct information. Excuse #3 -- I walked up to the showroom floor and spoke with three (3) different sales reps and two (2) finance managers. ALL five (5) looked me up in their systems and they agreed that yes, I SHOULD have the complete vehicle service wrap and agreed that it SHOULD completely cover all standard services charges based on the owners manual. When I went back down and told the Service Manager who I spoke with and asked them to call and confirm it with them, the Service Manager refused and said that things or services may have changed since then. If the original people who sold me the products no longer work there, then they cannot honor it. D] While all of this was going on, the service team finished working on my vehicle. However, they parked my vehicle in the far back right of the service center parking lot. They then proceeded to fill the parking lot with other vehicles and trap my vehicle in. When I went to leave, I initially couldn't find my vehicle. I kept thinking "surely they wouldn't have parked it way back there!?" Nope....they did. I had to wait an additional 45 minutes for a representative to puzzle my vehicle out of the lot. A nice icing on the cake. E] Miffed after all of the above, I reached out to the Cherokee Hyundai of Kennesaw General Manager (GM). The GM refused to contact me back about my experience. I reached out to one of the dealership's admins and they said that they would remind the owner to look out for my email and to reach out to me. They never did. F] A couple of months later after this ordeal, I met with a mechanic friend at Goodyear and asked him to inspect my vehicle. Found out that Hyundai of Kennesaw never replaced the air filters that they charged me for with the 24k/25k factory-required service. All of this to say, I intend to get a lawyer involved and take legal action against Cherokee Hyundai of Kennesaw. It was such a terrible experience that I have been putting off going to any Hyundai Service Center for the last 10,000 miles because I didn't want the same experience. They lied to me and actively tried to swindle me. And lastly, when I wrote a review on their Facebook page and on Yelp, they censored me by having my post removed. So, my suggestion to others is to look ANYWHERE else to get your vehicle serviced. More

Purchased a 2022 Hyundai Kona for my son on 5/15/2022. As we were doing the final walk around, we noticed little dings in the door.. they told us they would repair the next Monday. They did not have any As we were doing the final walk around, we noticed little dings in the door.. they told us they would repair the next Monday. They did not have any other Kona’s on the lot for us to choose a different car. Monday, I took the car to the dealership and their detail shop made it worse. I was told it would have to go to the body shop.. I have been waiting 75 days for them to get a loaner car for it to go to the body shop.. I have not heard from my salesperson since the purchase and every time I call Dante, the ‘sales manager’ I am promised a return call and never get one.. More