Hyundai of Kennesaw

We had an excellent experience purchasing a new Tucson with Paul Gadomski. He was patient, knowledgeable, and put us at ease. We took our time making a decision, and he did not pressure us at all. I would with Paul Gadomski. He was patient, knowledgeable, and put us at ease. We took our time making a decision, and he did not pressure us at all. I would absolutely purchase from him again. More

I just purchased a 2022 Hyundai Santa Fe from the Kennesaw Hyundai dealership. I had the pleasure to work with Althea Bryan (Glen). The experience from beginning to end was great. Glen is professio Kennesaw Hyundai dealership. I had the pleasure to work with Althea Bryan (Glen). The experience from beginning to end was great. Glen is professional, courteous, charming and detailed oriented. Glen didn't leave any stone unturned. He is patient, kind, fair and honest - yes honest! He's transparent about financing options and fully knowledgeable about all of their inventory. Glen knows cars. My car is a gem - fully loaded and Glen explained in complete detail all of my car options. He even paired my phone!! He's the most genuine sales person I've ever encountered. The entire staff is great!!! I've told all of my co workers and friends about my wonderful experience. Thank you Glen. I think you epitomize what a salesman is supposed to be - GREAT!! My expectations are high and you went above and beyond. Thank you my friend. More

Brought my daughters 2017 Hyundai Santa Fe in because it had spun a crank bearing. I know this because, little do they know, I work on cars. There was a recall for this engine for the same exact thing, but had spun a crank bearing. I know this because, little do they know, I work on cars. There was a recall for this engine for the same exact thing, but her VIN is 4 weeks prior to it starting so when it was dropped off I had her ask to get the casting number off the crankshaft to prove that it was indeed one of the faulty ones. They call and say she needs a new engine. No explanation, just needs a new engine. I call back and the guy tell me the same thing. I start pressing him why and the first thing he says is that it’s not covered under the recall. They never even checked the engine, they knew exactly what it was and just wanted to get money out of some poor sole for an engine that they know is defective. DO NOT BRING YOUR CAR HERE FOR SERVICE! More

I just purchased a used 2019 Hyundai Tucson from the Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having p Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having purchased approximately 15 new and used cars, all of which left me feeling pressured by the sales personnel, my experience with Ms. Atkisson and Mr. Rezil proved a pleasant surprise. Both were extremely professional and neither of them left me feeling pressured. Ms. Atkisson particularly spent the most time with me and fielded all of my questions with a smile. Thanks to management for having such professionalism on your staff. More

Toni Shepherd helped us with our purchase of a Genesis. She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this o She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this one and the experience was far superior here. I highly recommend this dealership if you are interested in purchasing a Hyundai. More

Made an appointment specifically to test drive a Tucson today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes befor today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes before our appointment. When I arrived, she never even bothered to greet me, but I found out from a sales manager that they didn’t have any Tucson‘s. Why was I not told that yesterday and definitely why wasn’t I told that 20 minutes before the appointment when she asked for a text confirmation? The last one had been sold well the day before I made my appointment. What sales person doesn’t know their stock? I told the manager I didn’t appreciate the bait and switch tactic to get me in. I walked out. Thanks for saving me $36,000. I’ll be buying it elsewhere. More

Service team lied about damage to vehicle's rack and pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, conf pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, confirmed zero damage or issues. Attempted to address this with the Service Director last week who indicated he would look into and call me. No call received. I had previously purchased two Genesis' from them - but, never again. Unethical, incompetent, lousy service and follow up. More

Excellent customer service from Mark Kerkoski. Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain th Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain the procedure my car was going to face. The dealership fixed my car in a very short time period which I wasn’t expecting. He was just so energetic, polite and made the whole experience go as best as you could hope for. If I could give this guy 11 out of 10 I would. He even had my car washed for me. Need more responsible and attentive employees like him. Hyundai Kennesaw are so fortunate to have him represent the dealership. I take my hat off to him. Thanks Mark. Regards. Steve O More

Horrible service dept. mult oil consumption tests with no resolution. Once you’ve bought the car, the problems are all yours. I paid for lifetime oil changes. For 6 years I have NEVER had to make an ap no resolution. Once you’ve bought the car, the problems are all yours. I paid for lifetime oil changes. For 6 years I have NEVER had to make an appt for an oil change. Last time I took it in, guy told me they don’t have time & to go schedule an appt. Tried mult times to schedule free oil change but never found that option. Tried using online chat feature, couldn’t make appt there either & was suppose to get a call back. No call back. Called today. Service dept busy, receptionist made several attempts to get me through & finally had to transfer me to “manager “. Best “manager” could give me for a “wait” while they change the oil appt is a month away. Would NOT recommend buying a Hyundai and especially don’t go to Hyundai of Kennesaw More

My car has been in the shop since July 2, 2021 and now that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my service provider. I’ve lost all patience. He doesn’t respond or reach out to give me updates and when I call to speak to my warranty company thinking it’s them holding things up I soon find out they’ve been reaching out to Brian too trying to get an estimate for the repairs. They said they’ve been reaching out since Day 1 of getting the claim. After going back and fourth with the warranty company she tells me she got in contact with Brian and he’ll be sending in the estimate (3 months after my car has been in the shop) I only get answers from him if I show up in person and he’s standing at his desk and I have someone with me other than that no communication. I’ve had to reach out to the manager to get something done. Then after I decided that I didn’t want him as a service writer I get a text from BRIAN saying “Yep”. This man hasn’t texted or reached out to me in 4 months and all of sudden he has time to send a smart little text like that? How professional. I’m fed up and I want answers. More