Hyundai of Kennesaw

* sighs * Do NOT trust or use this dealer's Service Department!! Where to begin... I would like to state that my first review of Hyundai of Kennesaw on this site/app was actually a glowing 5/5 Star Department!! Where to begin... I would like to state that my first review of Hyundai of Kennesaw on this site/app was actually a glowing 5/5 Star review. However, come to realize that this ONLY pertained to the sales experience. I purchased a 2020 Hyundai Santa Fe Limited 2.0 Turbo from this dealership back in September of 2019 and had a phenomenal experience from beginning to end! It was really top-tier. However, unfortunately, this is where it ended. The Service Department on the other hand is a whole other can of worms. Before I get into the nitty-gritty -- I had purchased the complete vehicle service wrap, Triton Protect, and GAP protection for my vehicle and was told by: a) my sales associate, b) the finance agent, and c) the showroom floor manager, that ALL regular services required for my vehicle would be completely covered by the wrap. Case in point why I got it for peace of mind. And initially, it did indeed cover the general oil changes and tire rotations at no cost. That is, up until I hit the typical first big Factory-Required 24,000/25,000-mile Maintenance Marker. This is where the major issues began: A] The ONLY thing the Hyundai of Kennesaw Service Department would cover,, was the oil change and tire rotation. They outright ignored the contract for the complete vehicle service wrap that I had in place. I had to pay out-of-pocket for everything else. B] I asked for a line-item invoice. Upon looking at the line item invoice, I found out that the service department upcharged me on a lot of the services and I pointed out the price discrepancies (which they did knock down the price for and adjust the invoice). However, they also charged me for the cost of "shop tools," which the mechanics need to work on vehicles. However, that is a dealership's expense to provide their employees with the necessary tools they need to do their jobs. As such, I asked them to please remove it and they said they couldn't remove it. C] When I fought the Service Manager on the charges, they tried everything under the sun as an excuse as to why they wouldn't cover it. Excuse #1 -- The Hyundai Owners Manual with the Maintenance/Service recommendations from the manufacturer, as well as the Dealers Recommended Maintenance/Service intervals, are "not" accurate. Or so the Service Manager stated. The Service Department has a completely separate maintenance/service set of guidelines that they go by dictating what they will cover (note: this isn't made public). Three separate/different mileage guides for any/all maintenance/service mile markers. Excuse #2 -- Upon looking at my coverage in their system, it showed that only oil changes were covered, despite me literally bringing in my full purchase contract and showing them that I purchased and have the complete vehicle wrap. The Service Manager said they had to go by what was in their system. No exceptions. It must have been the fault of the finance manager or someone third-party who failed to enter in the correct information. Excuse #3 -- I walked up to the showroom floor and spoke with three (3) different sales reps and two (2) finance managers. ALL five (5) looked me up in their systems and they agreed that yes, I SHOULD have the complete vehicle service wrap and agreed that it SHOULD completely cover all standard services charges based on the owners manual. When I went back down and told the Service Manager who I spoke with and asked them to call and confirm it with them, the Service Manager refused and said that things or services may have changed since then. If the original people who sold me the products no longer work there, then they cannot honor it. D] While all of this was going on, the service team finished working on my vehicle. However, they parked my vehicle in the far back right of the service center parking lot. They then proceeded to fill the parking lot with other vehicles and trap my vehicle in. When I went to leave, I initially couldn't find my vehicle. I kept thinking "surely they wouldn't have parked it way back there!?" Nope....they did. I had to wait an additional 45 minutes for a representative to puzzle my vehicle out of the lot. A nice icing on the cake. E] Miffed after all of the above, I reached out to the Cherokee Hyundai of Kennesaw General Manager (GM). The GM refused to contact me back about my experience. I reached out to one of the dealership's admins and they said that they would remind the owner to look out for my email and to reach out to me. They never did. F] A couple of months later after this ordeal, I met with a mechanic friend at Goodyear and asked him to inspect my vehicle. Found out that Hyundai of Kennesaw never replaced the air filters that they charged me for with the 24k/25k factory-required service. All of this to say, I intend to get a lawyer involved and take legal action against Cherokee Hyundai of Kennesaw. It was such a terrible experience that I have been putting off going to any Hyundai Service Center for the last 10,000 miles because I didn't want the same experience. They lied to me and actively tried to swindle me. And lastly, when I wrote a review on their Facebook page and on Yelp, they censored me by having my post removed. So, my suggestion to others is to look ANYWHERE else to get your vehicle serviced. More

Purchased a 2022 Hyundai Kona for my son on 5/15/2022. As we were doing the final walk around, we noticed little dings in the door.. they told us they would repair the next Monday. They did not have any As we were doing the final walk around, we noticed little dings in the door.. they told us they would repair the next Monday. They did not have any other Kona’s on the lot for us to choose a different car. Monday, I took the car to the dealership and their detail shop made it worse. I was told it would have to go to the body shop.. I have been waiting 75 days for them to get a loaner car for it to go to the body shop.. I have not heard from my salesperson since the purchase and every time I call Dante, the ‘sales manager’ I am promised a return call and never get one.. More

We had an excellent experience purchasing a new Tucson with Paul Gadomski. He was patient, knowledgeable, and put us at ease. We took our time making a decision, and he did not pressure us at all. I would with Paul Gadomski. He was patient, knowledgeable, and put us at ease. We took our time making a decision, and he did not pressure us at all. I would absolutely purchase from him again. More

I just purchased a 2022 Hyundai Santa Fe from the Kennesaw Hyundai dealership. I had the pleasure to work with Althea Bryan (Glen). The experience from beginning to end was great. Glen is professio Kennesaw Hyundai dealership. I had the pleasure to work with Althea Bryan (Glen). The experience from beginning to end was great. Glen is professional, courteous, charming and detailed oriented. Glen didn't leave any stone unturned. He is patient, kind, fair and honest - yes honest! He's transparent about financing options and fully knowledgeable about all of their inventory. Glen knows cars. My car is a gem - fully loaded and Glen explained in complete detail all of my car options. He even paired my phone!! He's the most genuine sales person I've ever encountered. The entire staff is great!!! I've told all of my co workers and friends about my wonderful experience. Thank you Glen. I think you epitomize what a salesman is supposed to be - GREAT!! My expectations are high and you went above and beyond. Thank you my friend. More

Brought my daughters 2017 Hyundai Santa Fe in because it had spun a crank bearing. I know this because, little do they know, I work on cars. There was a recall for this engine for the same exact thing, but had spun a crank bearing. I know this because, little do they know, I work on cars. There was a recall for this engine for the same exact thing, but her VIN is 4 weeks prior to it starting so when it was dropped off I had her ask to get the casting number off the crankshaft to prove that it was indeed one of the faulty ones. They call and say she needs a new engine. No explanation, just needs a new engine. I call back and the guy tell me the same thing. I start pressing him why and the first thing he says is that it’s not covered under the recall. They never even checked the engine, they knew exactly what it was and just wanted to get money out of some poor sole for an engine that they know is defective. DO NOT BRING YOUR CAR HERE FOR SERVICE! More

I just purchased a used 2019 Hyundai Tucson from the Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having p Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having purchased approximately 15 new and used cars, all of which left me feeling pressured by the sales personnel, my experience with Ms. Atkisson and Mr. Rezil proved a pleasant surprise. Both were extremely professional and neither of them left me feeling pressured. Ms. Atkisson particularly spent the most time with me and fielded all of my questions with a smile. Thanks to management for having such professionalism on your staff. More

Toni Shepherd helped us with our purchase of a Genesis. She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this o She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this one and the experience was far superior here. I highly recommend this dealership if you are interested in purchasing a Hyundai. More

Made an appointment specifically to test drive a Tucson today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes befor today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes before our appointment. When I arrived, she never even bothered to greet me, but I found out from a sales manager that they didn’t have any Tucson‘s. Why was I not told that yesterday and definitely why wasn’t I told that 20 minutes before the appointment when she asked for a text confirmation? The last one had been sold well the day before I made my appointment. What sales person doesn’t know their stock? I told the manager I didn’t appreciate the bait and switch tactic to get me in. I walked out. Thanks for saving me $36,000. I’ll be buying it elsewhere. More

Service team lied about damage to vehicle's rack and pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, conf pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, confirmed zero damage or issues. Attempted to address this with the Service Director last week who indicated he would look into and call me. No call received. I had previously purchased two Genesis' from them - but, never again. Unethical, incompetent, lousy service and follow up. More

Excellent customer service from Mark Kerkoski. Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain th Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain the procedure my car was going to face. The dealership fixed my car in a very short time period which I wasn’t expecting. He was just so energetic, polite and made the whole experience go as best as you could hope for. If I could give this guy 11 out of 10 I would. He even had my car washed for me. Need more responsible and attentive employees like him. Hyundai Kennesaw are so fortunate to have him represent the dealership. I take my hat off to him. Thanks Mark. Regards. Steve O More