Hyundai of Las Vegas

Wonderful personnel and service. Everyone is exceptionally nice, polite, and helpful. Would recommend this dealership to any and all. Everyone is exceptionally nice, polite, and helpful. Would recommend this dealership to any and all. More

Three weeks ago I had my car serviced at Hyundai Las Vegas and spent over $1,400. Recently I started noticing a low-pitch grinding noise coming from the front right wheel, so I made an appointment to ha Vegas and spent over $1,400. Recently I started noticing a low-pitch grinding noise coming from the front right wheel, so I made an appointment to have it checked. When I arrived, the experience immediately felt off. Joey Martinez, the employee at the desk didn't greet me, barely acknowledged me, and wouldn't make eye contact. As I began explaining the issue, he walked away to look at the car before I had even finished describing the problem. When he returned, he told me they would need to keep the car for 24 hours, which I wasn't prepared for. I asked if someone could simply take a quick look and give me an idea of what might be wrong. He refused, but casually suggested that the issue might be that my tires needed balancing. This raised another question for me: why wasn't the balancing done when the tires were rotated just three weeks ago during the $1,400 service? His response was simply that they don't do balancing during rotations, but they could do it now for $140 for all four tires. I asked if they could just balance the front tires, since that's where the noise is coming from. He said no, and when I asked why, the only explanation I got was "that's just how we do things." At that point I asked about a loaner vehicle if they needed to keep the car for 24 hours. I was told no, because if the issue turned out to be brakes it wouldn't be covered under warranty. My response was simple: how are we supposed to know what the issue is if nobody even looks at the car first? The answer I got was essentially "I know, but that's our process." The entire interaction felt like I was inconveniencing them by asking for help, despite being a customer who had just spent a significant amount of money there. The lack of basic customer service, empathy, and willingness to help was shocking. No greeting, no attempt to listen fully, no effort to provide a practical solution. Needless to say, I will never have my car serviced here again. More

If I could leave negative stars I would. Flew out from AZ to come buy a car here, and since they knew I was flying out to buy a car they were non negotiable on the price of the car/the extra Flew out from AZ to come buy a car here, and since they knew I was flying out to buy a car they were non negotiable on the price of the car/the extra xx fees dealers LOOOOVE to slap on top. Paid $800 for “doc fees” and $1200 for a “reconditioning fee” for a 2024 with 6k miles. Scratches all over my paint, they didn’t even bother to polish the car. Basically $1200 for an oil change. When I confronted them about all these things they did not care one bit. They made their money and could care less about their customers being happy. More

Very nice and friendly staff ! Helped me with everything along the way as a first time buyer. Helped me with everything along the way as a first time buyer. More

We had a good experience and I would recommend Hyundai of Las Vegas. I stressed the importance of timeliness and our sales person was determined to accommodate us. Las Vegas. I stressed the importance of timeliness and our sales person was determined to accommodate us. More

Purchased a late model used car with a trade-in. Offer was fair. Nasir, the sales rep was knowledgeable and listened well. The financial arrangements were accurate and quick. I was very happy wit Offer was fair. Nasir, the sales rep was knowledgeable and listened well. The financial arrangements were accurate and quick. I was very happy with the process. More

The staff was very attentive and my sals rep TINAH she was just charting out, but she spent hours with me and showed me several cars to find just the right one finally. She wouldn’t stop trying my until I was just charting out, but she spent hours with me and showed me several cars to find just the right one finally. She wouldn’t stop trying my until I was satisfied. She didn’t even let me settle. She kept working hard and even worked 2 hours passed her shift.. She kept pushing until she saw that smile on my face and we both knew I found the perfect car! And then Luis, one of the managers, really worked hard to get me close to what I could afford. I was very pleased. More

Great sales and the service team is top notch helping me stay on top of all maintenance issues. stay on top of all maintenance issues. More

Everyone's very kind and helpful, My husband and I had a wonderful experience to buy a car with sales person Nas, financial Manager David, front desk person and other worker wonderful experience to buy a car with sales person Nas, financial Manager David, front desk person and other worker More